Version 7.2 Dove - EVERYONE with Dove needs the fix!

[Lady Biker Florist]

First of all - George, I did call Dove before I responded to you about the problem with sending out I had yesterday. It was indeed Dove. I noticed my computer had slowed down the last couple of days just like when I first installed Dove 7.0. When I mentioned this to Dove support he knew right away it was Dove.

He is sending it overnight and he said they just started sending them Monday to all Dove users. He said it is a fix for 7.0. They did previously think that by uninstalling 7.0 and reinstalling it after making sure the previous version was uninstalled that that fixed it, but they discovered it did not and came out with this 7.2 fix.

He said that the people calling with problems like I just did are getting it sent to them overnight.

Thus, any new TF charges from TF are now understood. They, of course need us to pay for their mistakes. How convenient to have a network of clueless florists who still willingly belong to them and pay outrageous dues and fees - including me.
Oi Vey!:hammer:

 

[theRKF]

I wish it was that easy

Make a mistake, raise the prices ...

Really, the increases are to pay for more than doubling the tech support staff. They have hired and trained a bunch of new people, extended the support hours - all this costs money.

Am I happy about paying more? Hell no. Do I value having tech support people in place? Yes.

Thus, I grudgingly pay my monthlies, same as the next shop.

 

[George Simon]

So... you installed version 7.2 and that created a problem? They will now send you a fix for it overnight?
So I should tell all flowerSoft customers not to install Dove 7.2?

 

[George Simon]

Originally posted by Infinite
I wish it was that easy

Make a mistake, raise the prices ...

Really, the increases are to pay for more than doubling the tech support staff. They have hired and trained a bunch of new people, extended the support hours - all this costs money.

Am I happy about paying more? Hell no. Do I value having tech support people in place? Yes.

Thus, I grudgingly pay my monthlies, same as the next shop.

Well, the fact is that if you want support, you have to pay for it. If you want good support, you have to pay more for it.

However, support should be when the florist gets into trouble not when trouble finds them. Teleflora should test these things more thourouly for obvious problems before they release them. It is almost impossible, however, to avoid all problems with each new release. They don't have (I don't think) the benefit of beta testers.

 

[Audra]

Teleflora knew this thing was buggier than a May morning when they shipped it out. As a beta-tester of this silly thing, I liked the changes but stated that it had serious problems - like shutting down for no apparent reason.

Why ask for Beta testers if you don't listen to them?

Audra

 

[Peter1]

It's about getting it out FASTER than the other guy, they learned that from Mircosoft. haha!

 

[theRKF]

I speak as a long-time beta-tester for TF, and as a florist who uses a lot of technology.

TF has a very labourious process for beta testing their software, and a strong committment to solid tech products. Many people are quick to complain when development doesn't happen overnight, as it does with some other software providers... yet the reason is TF doesn't want to put defective products on the market. It doesn't make sense ... why support 20,000 dove members who are all using crappy software, just so you can be "first to market?" That doesn't make $$$.

From what I've heard from a number of shops, Dove 7 had issues with certain hardware configurations. Apparently the beta testing didn't catch this - this time. For all the software they put out and all the users they deal with, the track record is darn good.

For my personal use, I love being cutting edge - give me beta everything, cuz I want the newest and bestest!

For my shop, I want NO HASSLE programs. I don't want people dialing in 3 times a week to fix reports that don't work, boomerangs that don't return ( ) and such ... running a shop has enough hassles on its own

Cheers, all!