Hi Vicki,
Welcome! I look forward to learning your perspective on the industry, as most of us here are from independant retail florists. Please jump in and join the community...please don't be put off by anyone's disdain for mass merchants, we can learn much from each other.
At your store, do you make the arrangements or do they come in premade? How involved in the design process are you? Do you handle the buying for your store or is that done elsewhere? Is your store affiliates with a wire service? Sorry to be so nosy!!!!