I could'nt believe it, first time any one has been in my shop in well over a year, the old FBC only lasted a couple of months. I did see him once, nothing since. Today the FBC for this area finally made an appearance. It kind of went like this. She walks in the door, says hi, hands me her card. Asks if there are any concerns with FTD I said well for starters I would like to object to the constant increase in fees, she said that there have not been any in a long time, I asked her where she has been considering the increase in Merc fees, the increase in membership fees, the new phone in order fee and her response was, well everything goes up. Next issue was the Quality Assurance fee. She did not even want to talk about that. I pressed the issue, she became annoyed and finally said, well I really don't know much about that, it's not my area. She did not look around my shop, she did not ask about any specifics about my business (funny that the FBC stands for field business consultant) nothing, the total visit lasted maybe 10 minutes. She did try to show me the FTD greeting card line and talk about the flowers after hours program and I was honest and told her that I was having a hard time justifying being an FTD member based on the business that I am doing with them, so I was not interested in doing anything that was going to cost me more money. That pretty well ended the visit.
Having been in a similar position to the FBC in a prior career I can honestly say that if this is the typical visit, FTD could do a much better job of spending their money.
Jim
Having been in a similar position to the FBC in a prior career I can honestly say that if this is the typical visit, FTD could do a much better job of spending their money.
Jim
