I got a 'heads-up' about this last week and the announcement was made this morning.
Respond to Reviews of Your Business on Google Place Pages
Read more about the process, see the interface screen and be sure to follow Mike's link to read about HOW to respond to negative reviews on Mike Blumenthal's blog. A poor response can do more damage than a bad review.
This would have come in really handy when a group of us florists got attacked by an anonymous review a few months ago.
If you have used the review screen in the past to leave responses, you might want consider deleting those posts and going back to write direct responses. This way, the content and context will match up.
FYI - you cannot respond via the Google interface to reviews pulled from third party sites like CitySearch, Yelp or Yahoo Local.
Respond to Reviews of Your Business on Google Place Pages
Read more about the process, see the interface screen and be sure to follow Mike's link to read about HOW to respond to negative reviews on Mike Blumenthal's blog. A poor response can do more damage than a bad review.
This would have come in really handy when a group of us florists got attacked by an anonymous review a few months ago.
If you have used the review screen in the past to leave responses, you might want consider deleting those posts and going back to write direct responses. This way, the content and context will match up.
FYI - you cannot respond via the Google interface to reviews pulled from third party sites like CitySearch, Yelp or Yahoo Local.
