Who is behind www.localblossom.com

Has anyone come across local listings in Google for a shop, www.localblossom.com? I was doing a search for "wedding flowers Newfoundland" to see if a new Adwords campaign we are running would show up and I was surprised to find a new shop, www.stjohnsflowers.net, listed in the map section for our city.
When I clicked on the "more information and reviews" link, I was even more surprised to see a detailed listing, complete with photo from Google Maps, for an address here that is a well-established B&B, not a flowershop. I called the owner to find out if he'd recently branched out and joined our ranks. He was even more surprised than I was. The URL, www.stjohnsflowers.net, brings you to the site for www.localblossom.com. This certainly looks like a classic dOG, but one far more brazen than I have previously seen in Canada.
Not only does their Google Local listing give a false address. They also have a slew of suspect testimonials. When I checked into these, I found that the reviewers have posted comparable "reviews" for shops in cities all over North America, including one in Ottawa at an address (99 Metcalfe Street) that, to the best of my knowledge, is occupied by a Second Cup outlet.
The localblossom.com website features Teleflora products, so I checked with the Teleflora office in Canada and was informed that Local Blossom is a "send only" shop that joined TF last December - member number 05-075200. The TF office tells me they are based in Thornhill, Ontario but I can't find any listing for them in Canada411.ca. Also no info in a reverse lookup search for the only phone number given on their website (866-290-5757).
Considering the fact that at least some of the street addresses listed on the Internet and attributed to URLs that ultimately link back to www.localblossom.com are completely misleading and in fact have been appropriated without permission of the legitimate occupants and owners of these addresses, I am wondering whether someone has crossed the line of legality into outright fraud here. What if anything does TF do to police the practices of member florists like this? I'm not holding my breath waiting for an answer to that question.
This ground has been well tilled here in FC so no need to go over the long-standing complaints about wire services, dOGs and deceptive advertising. I'm simply wondering whether the time has come for us in Canada to follow the lead of many US jurisdictions and to push for laws banning this sort of misrepresentation. We still have a chance here to nip at least the more extreme forms of misrepresentation in the bud as these practices in Canada are not yet as widespread or blatant as in the US. SAF has been quite active on this front. Maybe this is something for Flowers Canada to take on.

John Frecker
Holland Nurseries
401 Torbay Road
St. John's NL
www.hollandnurseries.com
 
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See Nicole... this is exactly what I am talking about, Teleflora helping to UNDERMINE local florists...


Registrant:
LoacalBlossom
7440 Bathurst
Thornhil, ON l4j7k8
Canada

Domain Name: LOCALBLOSSOM.COM
Created on: 04-Dec-09
Expires on: 04-Dec-10
Last Updated on: 16-Dec-09

Administrative Contact:
Buzaker, Roman
LoacalBlossom
7440 Bathurst
Thornhil, ON l4j7k8
Canada
+1.4164710055 Fax --

Technical Contact:
Buzaker, Roman
LoacalBlossom
7440 Bathurst
Thornhil, ON l4j7k8
Canada
+1.4164710055 Fax --
 
Excellent suggestions, Cathy. I've already filed a complaint with Google, but I have no idea whether they do anything with these spam reports. I think we definitely need to call on TF and FTD to be more proactive in policing this sort of thing. They have been deaf to the complaints that have been aired on FC for many years, but I'm not sure they want to be party to any legal action that may ensure for deceptive advertising.
 
I think we definitely need to call on TF and FTD to be more proactive in policing this sort of thing.
Don't waste your time with FTD... they DO NOT CARE... teleflora on the other hand **might** but their actions to date say not...
 
It's whomever funnels the most $$ through their system that counts. And OG's who deceptively advertise being located in areas they aren't are violating the rules & regulations stated in both WS rule books.......... It has been brought to their attention - many times - they chose to turn a blind eye on their own regs to keep the large senders in their ranks (and the little guys continue to pay the price to keep them happy with rebates)
 
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I went to the website and clicked on the blog link - way down in the entries there is a mention of Canada Flowers (Jan21st blog entry).
Are these the same people?
Emily
 
I have repeatedly reported the listings to Google using their requested online process. I have had no response from Google at all! I think it its time for all of us to make a larger statement with a class action lawsuit. Google has gone the way of the yellow pages and all of the state laws in the world did no good in stopping them. We need more of a federal action and in this case I think Google is the culprit (among others)
 
I too doubt that we'll ever hear anything back from Google. However, I did receive a reply from TF indicating that they will look into the matter. For now, I'm prepared to wait and see. Meanwhile, I'm also looking into filing a formal complaint with the Canadian Competition Bureau, the federal agency responsible for regulating misleading advertising. If they get enough complaints from florists across the country, they may realize that this is a serious issue that warrants their attention.

It would probably help if a national organization like Flowers Canada took a leading role on this issue. We should also lobby at the provincial level where it may be easier to get legislators attention. In our federal system, its hard to sort out who has jurisdiction to regulate this sort of misrepresentation. Everyone seems to be afraid to regulate anything that happens on the Internet, but we have to start somewhere and this is a direct attack on local businesses. Meanwhile, I'd encourage everyone whose concerned about this problem to be on the lookout for more instances of this sort of blatant misrepresentation. If we let the camel get its nose under the tent, we'll never be able to control the problem.

A class action law suit is an interesting possibility. But first you have to find a proper legal cause of action and you have to identify an appropriate class of plaintiffs who have good legal grounds to pursue that cause of action. At one level, the conduct is so blatantly wrong that the possible cause of action should be obvious; but when you try to pin it down in a way that will withstand legal scrutiny it does get a bit more complicated. And who are the proper defendents - the dOGs, who are probably running their businesses in a way that makes them judgment-proof; or the Wire Services who facilitate this sort of nonsense?
The answers are not as simple as might appear at first glance.
 
I did receive a reply from TF indicating that they will look into the matter.
Don't hold your breath here either... remember, depending on how many orders they generate for Teleflora, will determine Teleflora's level of scrutiny.

A few years back, myself and a TF employee were investigating e-floristinc.com, the reconstituted Urban Florist. What was interesting at the time, was how could a shop go from not even existing today, to a yearly volume of 100,000++ orders, in a matter of a few weeks... they even forgot to remove the old Urban phone numbers from their new sites for a time, still denying any connection.

That TF employee got fired....