Why florist have a hard time filling rose orders

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CHR

Design matters
Nov 28, 2002
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Ever wonder why florists have a hard time filling orders 'as pictured'. Well, at least in these cases, the arrangement shown never existed in real life and there really aren't varieties in these colors that duplicate the look of the original red.

Kinda funny how the retail prices range from $29.99 to $49.99. Guess which one's listed for the highest price?

Why pay designers and hire photographers when all you need is one picture and a copy of Photoshop. :rolleyes:
 

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My daughter is a photographer (photo-journalism grad)... she has always told me, "Mommy, nothing is real in a professional picture." She's right. Even I can fiddle and fart around with pics on my little computer.

V
 
CHR just one thing..

Sure we FWAC have known for years about 'studio designs' and 'photo touch ups' That problem was a nuisance in the 90's because that is when the buying public would tell US Florists who had control at that time within the clubs the 'Arrangement just didn't look like the picture' and WE knew that to be true since FTD was the one to show BAD 'studio designs' in 2000 in those member newsletters...they were sure proud of keeping the STANDARDS!

Funny today how the internet web of any products for sale is based upon Pictures...that is all fine and dandy with HARD good Products but when it is to be used in the Pershible Flower World....we have a problem of what the picture shows today and what the recipent will receive.

It is a joke that we have allowed the paint a picture floral world..I sure would not want a substitution within any purchase from a website, would you?
The word 'substitution' was made number #1 when those folks who designed up those studio photos for the members of the wire service clubs for everyday and holidays so they could skirt that issue of flower choice for those fancy designs.

Make the Florists Members look bad because they will always have to substitute flowers regardless....and it don't look like the picture!
 
Plus CHR, those look like 40cm roses, so a florist has to lower their standard to meet their profit margin and in the long run, makes the local florist look like a hack, while the FTD site, in a way, looks good, because they match PF prices. In the end, in my opinion, it is the local florist that loses.

Great post Blue! If there was only a network online that wasn't controlled by the big corps that when customers online could see the flowers in real time 3000 miles away before they bought them. I'm not sure about your customers, but I know all of mine have been jacked up before because they didn't get what was in the picture. Maybe this would change the way flowers were bought online, instead of looking at an OG site, FTD.con, etc... Maybe this could put creditability back into the local florists hands and kick online corps/OGs in the groin. Or maybe this convenience would raise your local sales over your competition? Give the online floral buyer the choice of looking at a static pic that hardily ever ends up that way, vs a dynamic image that they see as if they were in your shop, I wonder which one they would choose? Or they had a chance to watch and design as they went. Hmm I wonder.

Florist A: But my shop isn't set up for that and the logistics of when my flowers go out won't work.

Wanna know whose shop will be set up for this? The young ambitious person living in your neighborhood and the 1800 filling centers.

Wow I wish I would of thought of this 3 years ago, but I guess it is still ahead of its time. ;)

Right now there are no online florists, in how I think of what a florist is and should be. A florist is one where people can come to, see what you have, have a personal relationship with a designer , etc.... These so called "online florists" and OGs offer static images and customer service people who don't a tulip from an Iris. Could you image if someone came into your shop, look at just static images and there order was taken by someone who didn't know a tulip from an Iris? You call that a florist? Anyway.... in the future, there will be true online florists and I will help see to it. The sad thing is, corps will rein supreme, not because they are trailblazers, but because florists, in general, are ignorant and will keep following the piper.

I wish I could draw well, because a good floral political cartoon would be a florist bent over in pain with a hand holding a knife that said WS on it. In the second frame, you find out, it is the florist's hand hold the knife, pushing it in even further. Down in the lower right hand corner, there would be a small pic of a cat with it's front leg broken. The cat is telling the mouse, yeah I need you to pay for my medical bills and the mouse is reaching for his wallet.

Like I have said many times, the only way to beat the OG and WS, is to offer the customer something they can not offer.... aka, up the anti. Agree with me or not, but I'm hear to say right now that in the future, they way online flowers are bought will evolve to the model I've created and tested at my local shop over 3 years ago. Customers drive our market and how well WE adapt to that will depend on our survival. Hand a person hamburger or prime rib, most the time they will choose prime rib. Or another analogy is, why would a customer go through a WS and not get an arrangement filled at 100%, let alone something they didn’t ask for? Our grand children will laugh when they hear the word substitution. lol In 2007, Forresters projects Online flowers, gifts and cards to reach 5.5 billion. Will you be ready for some of that pie? I'll tell you who will be... Prof, 1800F and the WS. I got wind that ProF is working on something like this at there farms. Why tell my secret? I havn't, this is just the tip of the iceberg. ;)

P.S. - So much for NDAs, had several ip pings from FTDs hometown, Miami and other places. (http://www.arin.net) Got-ta-love human nature and the lack of its integrity. The funny thing is, I spaced out who I told on purpose to find the rats in the group.
 
Blue Oyster Cult said:
Make the Florists Members look bad because they will always have to substitute flowers regardless....and it don't look like the picture!

Part of this problem too is that they make an arr, list the contents, all of which can be seen in the pic, then in really small print, mention it's an "All around design"....

Half of the problems could be eliminated if they were truthful...ooopsss...did I say that...shoot, I was'nt supposed to share that little secret...
 
Dazeal said:
P.S. - So much for NDAs, had several ip pings from FTDs hometown, Miami and other places. (http://www.arin.net) Got-ta-love human nature and the lack of its integrity. The funny thing is, I spaced out who I told on purpose to find the rats in the group.

Hmmmmm....glad the integrity is intact here....

Much of what you said is true....and it will be to progressive, forward thinking, technologicaly advanced florist that will rule their markets...

One thing D... I love the pic's on the Nextel site, and on HP too, where you can rotate and flip the images :boggles:
 
The whole live camera in the shop thing was being done buy a progressive florist in Upstate NY. they had a state of the art website. I found it to be when of the best I've seen. Beautiful pics, great design and layout, easy to navigate, tour of the state of the art facility, live camera for viewing live arr. , phone assistance. Believe it or not they did away with the entire set up and decided to have a Teleflora website. Go figure!Knife's Wife
 
Tisk Tisk

BOSS said:
Part of this problem too is that they make an arr, list the contents, all of which can be seen in the pic, then in really small print, mention it's an "All around design"....

Half of the problems could be eliminated if they were truthful...ooopsss...did I say that...shoot, I was'nt supposed to share that little secret...

That was not a secret nor a solution to US folks for those YEARS of not shutting down them, the WS(S) sooner not later because those secrets and problems still face each and every member today without a REAL solution...even being a club member(s) ourself for Years and dropping out in 2003 JAN helped in getting back to BASICS.
Everyone can sell Flowers Today...heck there are Florist with Stores on Ebay..

Someone please step up to the plate and show the WORLD that Pershisable Flowers just cannot be CLOANED like the pictures the customers are viewing on these Top Flower Web Sites on the Al Gore Internet!

It's not going to happen...because Florists don't know how to seperate themselves from the 'Every thing is fine' mode and as long as the ORDERS keep coming in via the Electronic Systems that is good enough for them because everyone is busy. Too much memberships to make a difference today without a spreadsheet of the TRUTH.
 
Blue Oyster Cult said:
It's not going to happen...because Florists don't know how to seperate themselves from the 'Every thing is fine' mode and as long as the ORDERS keep coming in via the Electronic Systems that is good enough for them because everyone is busy. Too much memberships to make a difference today without a spreadsheet of the TRUTH.

Ah...but it is my friend....

I can only speak for myself, but for May, I had less than 30 inbound orders, and ALL were from Real Florists and I was still up 22% for the month, and MD week....

In some locale's "everything IS fine" and improving...
 
We were way up as well boss. Less than 30 incomings and May was the best month since we have been in business. June is off to a good start as well. Cost are down, sales and margins are up. So far we are looing at a great year.
 
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