WS: They just don't care when weather problems are forecast

[Simon Says]

Call FTD & TF today and check if they are making florist deliveries to any location on the NJ Atlantic coast line on Monday 29th and they assure one that "Yes sir, we definitely are."

Few of us like the airlines but at least they make preparations for forecasted significant weather events. Why can't the WS and OGs - it is not as if they did not know that the Mid-Atlantic and north-east seaboard was threatened by a hurricane with, in the coastal areas, several mandatory evacuations and flooding anticipated?

The WS simply do not care - nothing on their websites indicating the possibility of problems. For the WS to their customer ordering the flowers, it will be the florist to blame when no delivery happens, not the person at the WS taking the order. In my view, the management are at fault. There is no planning, systems and training of the "Customer Service Reps".

1-800 Flowers have no florist in, for example, Atlantic City, NJ, but they can get flowers drop shipped by Tuesday 30th morning. This despite aircraft in the wrong place and many riding out the hurricane sometimes thousands of miles away.

Incidentally, any florist in the sea-board area Irene is forecast to hit and hard, not also taking pre-cautions on their website and suspending delivery at least on the 29th is asking for problems in the customer care arena.

 

[bootcampguy]

When hurricanes come her (whole bunch) we tell all people, "everything on hold to further notice" and take no orders unitl we know the infrastructures are in bakc in place..........last hurricane, no power for week, no cell for week.

 

[Simon Says]

Lazy, thoughtlessness, greed all wrapped into one big, fat, "We don't care for our customers" by the wires. More examples - if there weren't enough already - why WS taint the entire industry.

 

[jamie]

The OGs do not care about customer satisfaction at all. Their entire business model depends on the fact that most of the time the person paying for the flowers will never see them. Then when they over-pay for a tiny arrangement, of course, the recipient is going to say "It is lovely. Thank you so much" because they don't want to seem rude. It was a great plan 10 years ago, but smartphones and social media are shining a bright light on those shady dealings.

 

[autj]

Gotta love it, we are in the middle of a hurricane in Southern MD and who calls our transferred phone? Just Flowers wanting a delivery, we told them much damage around, many homes hit by trees, roads are impassable and no power, they still want a delivery for Sunday. uh NO!

 

[Simon Says]

Gotta love it, we are in the middle of a hurricane in Southern MD and who calls our transferred phone? Just Flowers wanting a delivery, we told them much damage around, many homes hit by trees, roads are impassable and no power, they still want a delivery for Sunday. uh NO!

What hurricane?

Just joking. They are ridiculously inept in all matters sane and practical. In matters bordering on deception, they are invariably skilled practioneers.

 

[Spookyflowers]

Maybe not in the East Coast but just flowers just called and wanted and order deliver to a place over 75 miles away even in another state maybe they need geography lessons also.

 

[autj]

That's a good sign as more florists "wise up" and refuse OG orders they have to go further out to find someone, a regular (daily ) occurrence here is they want flowers del 30+ miles away, maybe the other shops in my area finally get it, I hope so