Thanks for the reply and - yes - we tried this as well to no avail. I tried every approach I could think of. I called customer service - monthly. Sent certified mail to both CA and OK offices. Called and spoke with rep and reps boss and reps boss's boss. Nothing! BTW - I did pay off a month or two of bills - no matter how much money we sent for a service we didn't order the next bill would have hundreds of dollars more added to it so it never ended. Giving in - in our case - wasn't a path to resolution - it was an invitation for TF to continue.
Anyone Know of a Teleflora Class Action Law Suit
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Thanks for the reply and - yes - we tried this as well to no avail. I tried every approach I could think of. I called customer service - monthly. Sent certified mail to both CA and OK offices. Called and spoke with rep and reps boss and reps boss's boss. Nothing! BTW - I did pay off a month or two of bills - no matter how much money we sent for a service we didn't order the next bill would have hundreds of dollars more added to it so it never ended. Giving in - in our case - wasn't a path to resolution - it was an invitation for TF to continue.
Boy do I know it. We are not alone by a long shot - hopefully these post will warn others of the TF pitfalls. I would love to hear from someone that works at TF.
teleflora
Caveat Emtor (buyer beware): Generally, in contractual law, If you are charged fees for services you have not received or had no intention of receiving, the onus is on the provider to prove that the service was requested and not the other way around...fine print is not always accepted by the courts as binding to a contract (even though you should always read and understand the entire contract) it is highly dependent on the language and visibilty used to convey the information. Future relationships, charges, obligations, etc., cannot be grandfathered in unless agreed to by both parties.
Deceptive practices are generally severely frowned on by the courts. However, By paying any amount to the provider after the dispute arises, you are acknowleging receipt of said services...do not pay a cent until the dispute is resolved. Keep records of all conversations, written corespondence, and any other contacts. That being said, the fact that the rep tried to arrange a refund is damming evidence in your favor.
P.S. Don't ever fear the lawyers, most are not smart enough to operate a pencil.
Mr. "I don't take no crap from anyone" Veronika
:fdevil:
Caveat Emtor (buyer beware): Generally, in contractual law, If you are charged fees for services you have not received or had no intention of receiving, the onus is on the provider to prove that the service was requested and not the other way around...fine print is not always accepted by the courts as binding to a contract (even though you should always read and understand the entire contract) it is highly dependent on the language and visibilty used to convey the information. Future relationships, charges, obligations, etc., cannot be grandfathered in unless agreed to by both parties.
Deceptive practices are generally severely frowned on by the courts. However, By paying any amount to the provider after the dispute arises, you are acknowleging receipt of said services...do not pay a cent until the dispute is resolved. Keep records of all conversations, written corespondence, and any other contacts. That being said, the fact that the rep tried to arrange a refund is damming evidence in your favor.
P.S. Don't ever fear the lawyers, most are not smart enough to operate a pencil.
Mr. "I don't take no crap from anyone" Veronika
:fdevil:
I agree with fairfield. This is clearly a legal issue and you shouldn't take legal advice from anyone except your own attorney. Teleflorasucks, check your email. I sent you a privat email with more info. Everyone else, I posted this link a few weeks ago but if any of you have legal issues and are getting nowhere handling the issue yourself. Check out the Legal Memership plans on this link. I bought one about 6 months ago and quickly found out I can't afford to do without it. The first time I used it, it paid for 5 years of the membership! The business plans give you the freedom to send contracts to the providing law firm and be reviewed before you sign them, or after you sign them if you have issues. They will write letters on your behalf, send collection letters, give you legal representatin in the event of an IRS audit, and the list goes, on. Do yourself a favor and check it out. I can even send you free info if you just email me.
http://wserver0.prepaidlegal.com/Multisite/Multisite?site=hub&assoc=mfehringer
From the home page, click the link titled " Business Legal Service Plans" My contact info is there if you have any questions or want me to contact you.
In all fairness, I have had several (3) issues with our Teleflora statement and have always had a complete and totally satisfied response. I have had to use different avenues: i.e., Customer Service, my Marketing Rep, and the state board officers. When I didn't get the answer I wanted, I have asked to speak with their supervisor, and then with their supervisor. I always try to address the issue as "we have a problem and I need your help to resolve it". How far up the ladder of authority have you traveled in the quest to get the billing issues resolved?
I got bounced to the executive offices secretary once and asked to speak with the president (Phil Kleweno). She told me that she couldn't do that. This was after members received the letter stating something about feeling free to contact him personally...
OK folks, spoke with a lawyer last night for two hours about this mess and I do have a legal leg to stand on, but as someone mentioned early in this thread - is it worth the trouble. Going to court would cost TF more than this case is worth. The likely scenario is that they hire some third party collection agency to represent their interest, but this will cost them as well. They may do it out of principal though – you never know. So the matter becomes one of strategy TF says I owe them and I say TF owes us. TF position is that they do not owe us anything for the $10k in advertising that we are claiming that we didn’t order. And that we owe them ~$2Kfor three months of membership and other assorted BS fees even though I have a certified letter to them canceling the service way prior to the last listing period, and about $11k left on the POS. Since they – ironically have now canceled the membership – the balance is due on the POS POS (no its not a typo – the first POS stands for Piece of ____ you get the idea), which is in the contract so I am not disputing that charge. Though the Lawyer advised me to send the POS back to them since it has failed to perform as specified – there is a separate legal argument for this issue.
In any case, the strategy is set – I am not budging until they come to the table and stop ignoring my relentless quest to resolve this matter. There is a bit more to the legal story but I’m not posting it in the event any of them blood sucking lawyers from TF are reading.
Best part of the whole thing – the lawyer didn't want to charge me for his time – and when I insisted all he wanted was a $100 store credit. See there are nice lawyers out there. Will post more later.
BTW – I requested the Boss change my user name to Vitis MD – so Teleflorasucks will be going away – hopefully for good – but I’m sure the saga will continue for a while.
In any case, the strategy is set – I am not budging until they come to the table and stop ignoring my relentless quest to resolve this matter. There is a bit more to the legal story but I’m not posting it in the event any of them blood sucking lawyers from TF are reading.
Best part of the whole thing – the lawyer didn't want to charge me for his time – and when I insisted all he wanted was a $100 store credit. See there are nice lawyers out there. Will post more later.
BTW – I requested the Boss change my user name to Vitis MD – so Teleflorasucks will be going away – hopefully for good – but I’m sure the saga will continue for a while.
12BucksFor2Dozon
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