Bad Google Review

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Rick - all your girls must have had 'man arms'. ;) Those old elastic wristlets flop around like crazy on small-boned girls.

For budget wristlets, we like the Oasis velcro sets and paint them to match the dress color.

For Premium designs, we use either hand crafted wire bracelets or Fitz Designs bases.

Chez - I feel your pain. Had Homecoming last weekend and a Mom complained the corsage wasn't big enough & didn't have babies breath. Seriously, she was expecting a 1970's wrist-to-elbow number with loads of dangling ribbons. Didn't matter that she picked a photo entirely different than what she said she expected and wouldn't budge above $25 with our sales clerk to the time of purchase.

Am starting to loathe all sales when we are trying to please 3 people - Mother, son & girl (who would HATE us if we made what the Mom said she expected.)

I will go on the record saying I'm not fond of ribbon-only bases/ties for wrist corsages. They're very challenging to put on and take off and the knot where the tie goes can be uncomfortable. Have 1 designer who loves them, but they're not my personal favorite.

Still, the young man could have asked and given you an opportunity to add the old-fashioned elastic version....

I too believe it was more likely that his Mom wrote the review. Give him a call, pretend you didn't see the review and ask him how his date liked the flowers. Ask if you can speak to her for feedback, too - and offer them gift certificates to be part of your new Teen Focus Group. :)
 
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Still, the young man could have asked and given you an opportunity to add the old-fashioned elastic version....

My $.02, he did, as I said before.

Isn't it our job to have an understanding of what is in a customer's head? When any customer says "I want this type of arrangement...", aren't we supposed to grasp their visual thought, and bring it to reality? By asking about an elastic band, he wasn't really 'asking' anything, but was saying "I thought there was an elastic band for these things, where's mine?"

I offer & show both, ribbon or elastic, and go with whichever they prefer. But their is never a problem when they pick it up. My preference or my designer's preference play no part. It's not about me.
 
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Wow, guess I haven't really given much thought to the type of simple wristband to use, just stuck to the norm. Guess this would be a good time to find out what the girls prefer. Good to hear the different input on wristbands.
 
Thanks for all that great information on the ribbon tied wristlets. I would guess you only glue tiny spray roses w/ greenery/bb so they won't flip flop over. I'm going to do a practice run with this one, it gave me some marketing ideas too. Thanks again.
 
I love the idea of creating a teen focus group to not only get their opinion on wrist corsages but I also think it would build the interest teens have in flowers...I think many of them think of corsages as old fashioned.

Could also use this group to discover other types of preferences as well such as what they would like to receive for their birthday, get well, etc. Where do balloons come in on the ranking, what about plush..out of date? and so on and so on and so on! We have a wide range of gift items that I can ask them about too...

Would you offer an incentive for these folks to be on this panel?

Wanda
 
We have a few young girls that work at our shop, I'm always asking their opinion on things, especially... "Does this look old?" or, "If you were young would you like this?"
 
OMG, don't worry so much about a bad review, honestly makes you look more credible than if they were all good. I even had a customer tell me that after reading mine and a competitor's on Google. So, fret for a bit then react in a positive way to the customer as suggested by several posters.
As for gluing, we tried it this past weekend for the 1st time. Doing the prep work first, we knocked out 60 in record time - no late nights! Loved it!
 
I had a teenage couple buy corsages at all my competitors last season and ask for their opinions on everything from how they were treated , price, style and comfort of the wrist corsages and found their input very helpful. I was trying to decide if I should go up on my prices and I also wanted to see who was using glue. The kids had a great time doing the market research and I paid them for their time, and for the corsges ofcourse!
 
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Some people say a bad review isn't bad. The problem I have with Google is the good reviews are never placed. Everyone always wants to review when you are bad. So this gives casual consumer a bad idea of your business.

Maybe you guys have better luck with consumers placing reviews though. We had 3 listings for a business (1 store had 2 addresses because of its location). Now that we are down to one, we intentionally deleted the 1 that had a single bad review.
 
wow, after reading these posts I feel so out of date!
All we do is wire and tape! All we use are the old style wristlets
eek!
I do offer magnets for lapel corages and bouts.

Our average corsage is only $12.99 though.
(single rose)
and the girls are ALWAYS complaining that it's too big!!
Personally, I hate corsages. When the designers at our shop found out we had prom coming up they would always make me a corsage.
They itch, and at the end of the night everyone's corsage has fallen apart from dancing!
I always took mine off after dinner.
I guess that's horrible being a florist and all.
Just not as trendy in canada i guess
 
I went to high school in Canada (about 100 years ago) and I remember my wrist corsage was huge. Anyway, I have changed my ways. Today, I made about 5 wrist corsages with the wristlets and totally glued everything. Worked like a charm! I was always skeptical of glue but I was wrong, it really holds and I only use spray roses and small flowers.
Hopefully everyone will be happy! I'm never taping and wiring again.
 
That is very funny I do not remember bras looking that way thoough!
 
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