Bloomnet

Flowerchatter03

Flowerchatter03

Co-Owner and Floral Composer
Oct 14, 2007
1,737
1,500
113
Cross Lanes
www.crosslanesfloral.com
State / Prov
West Virginia
Thought this information may be helpful to some....if you are interested in terminating your relationship with bloomnet aka 800flowers, the deadline is on November12th.

Certified letters go to Bloomnet One Old Country Road, Suite 500 Carle Place, NY 11514.

This information is supposedly available in the directory, however, if you have opted out of the directory, it is conveniently NOT listed on the on-line directory.
 
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Sept 20th wa sthe deadline for sept 30th departure

Dect 15th I believe is the deadline for dec 31st departure..
 
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We have sent a certified letter to Bloomnet that we are cancelling with them. We also sent the same letter to member services, Jim McCann and Chris McCann.

We also asked for something back from them that this contract was cancelled but so far, haven't received anything back.


We also cancelled all our Christmas merchandise and we did receive confirmation that all that has been done.

We did note that the letter would be posted on FC too.
 
Send an email to all with the confirmation number of the certified mail with tracking info, That way you have irrefutable proof....You will get phone call after phone call after that saying that you can save money by not sending the letter certified blah blah...also let them all know you will be sending an email to them covering the highlights of the calls just for electronic data keeping....you should have no problems, from this day forward shut off your bloomnet software, do not under any circumstances accept any order or send any, and do not accept any shipments from them, let your ups and fedex guys know not to leave any packages with your neighbors if they do, onec you accept anything from them it extends and complicates your end bill and you will open yourself up to months and months of hassle...I had no problems, but did make phone calls regularly to make sure the bills weren't continuing, if shipments came I called and let them know it was refused and not to bill me and refferenced my retirement letter...get manes, dates, and followup with emails to these people that you talk to....they will not bother going after you if you let them know you are keeping really good records of your intent to leave...it is almost like getting out of the mafia, if you don't do it riht you are dead in the water and stuck in the game forever...do it right and it is a long process but smooth sailing.
 
Aint it the truth Lori!

We have had a good relationship with Bloomnet but over the past two years there has definitely been a change in their business model. They have raised prices over and over and over. Called more frequently demanding orders be sent through their service or no orders for us, etc. We've had enough.
 
Flowerchatter03 said:
Aint it the truth Lori!

We have had a good relationship with Bloomnet but over the past two years there has definitely been a change in their business model. They have raised prices over and over and over. Called more frequently demanding orders be sent through their service or no orders for us, etc. We've had enough.
Click to expand...



Sounds like it got worse since I left in April....what a shame, I think they have way too much confidence that shops will be able to make it with their franchises...I don't think the average florist owner can do it..a savvy marketer with some capital may be able to make a go of it, but the average florist doesn't stand a chance, they will be working for 800-flowers and paying to work instead of getting paid to work...
 
Here's the update....

Although we have done everything by the book to terminate with Bloomnet, it's like being in the mafia. They don't let you out! LOL

I did as Lori suggested and sent e-mails with the certified letter receipt number verifying the we are out effective November 12th. All we asked was that someone acknowledge receipt of the cancellation.

So last week I get a call from a bloomnet rep (the original one I spoke with that told me most florists cool off after an upset and don't leave). She said that she was asked to call us to see why we are leaving. So I gave her several reasons why.

I told her that their CS skills are very lacking and look how many times I had to contact them to get even a phone call. She asked if I would give her a couple of days to review our history with them. I said if she wanted to review our record to go ahead but it won't change anything. She said she would call me in a couple of days which was almost 2 weeks ago.

Guess what we get in the mail yesterday? The new Bloomnet book which I refused. What the heck is it gonna take?
 
Send an email directly to Mark Nance.....Also send out an email with your reciept confirmation number for your cancellation...When is the date of the last book, you will still technically be a member until the last day of the month the last book ends....They will probably put you in the next book also but check it and send out an email to mark and let him know how much everyone is dropping the ball...They all love to get interoffice emails from the higher ups saying they are getting angry emails from former fillers...
 
Oh yeah also...my letter went out end of feb, for termination end of april....last week of april I got my automatic Martha stuff and had to refuse...sent a email letting them know I will not be accepting anything from anyone at 800....also got charged in may for membership and had to call and straighten that out, because they said the one guy who does this gets very overwhelmedand mine slipped through, but I was welcome to fill while my name was in there and they would gladdly refgund my membership and take me out of the next book, don't believe that @@@@...turn off your software and refuse any orders once one goes throught it null and voids all of your efforts to leave and a whole new process needs to go...
 
In the afternoon of November 12th I self suspended for a week. After that week was over, we now "x" out of the bloomnet software which blocks receipt of any orders and messages. I'll try sending an e-mail to Mark Nance. Well see how that goes.....

As far as I'm concerned we are out as of November 12th. I don't care when their directory comes out. That is the day their rep told us and we have received 0 information from them contradicting the difference. We are NOT paying for anything past that date, period. If they expected anything different, they should have told us after the numerous contacts we have attempted to verify this information.
 
singing along with the Eagles.....

welcome to the Hotel California.... such a lovely place......
Plenty of room at the Hotel California....

Last thing I remember, I was
Running for the door
I had to find the passage back
To the place I was before
'Relax,' said the night man,
We are programmed to receive.
You can check-out any time you like,
But you can never leave!'

this is the national anthem of trying to leave wire services. lol.....

hope it works out for you and don't forget to document. :)
 
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You are to funny!!!! I sent the email out to the contact Lori suggested. Haven't heard anything. Assuming that he took the week off! LOL
 
Unfortunately, you will be required to pay for the service until the last day of the month ending the current directory. It is in the rules, they will bill you for it and they will win in court for that...The deadline is for the next directory printing and it would be their fault if you are in the next book and it is why you would win in court if they try to collect any amounts after the last day of the month ending the last directory...Resistance is futile to not pay anything before that date, they will win and will take you to court...understand the dates and rules and you will get out easy, make it difficult for them to collect on what you owe them by the rules you signed and they will in turn make it very difficult to leave...just a word of advice..I know you don't want to pay anymore and probably have over stayed your membershid bay many many months, but pushing for more than the rules allow is just going to make this already difficult job more difficult...

I got out pretty easy, but I made sure I understood what I was responsible for according to the rules I signed, what date I needed to make sure I didn't accept anything past and I made sure they understood I knew what my rights were and that I was documenting everything...When you do this they know that you have afull understanding of what you are doing and that it would not be in their best interest to threaten court...If you start suggesting that you are following your own rules and don't have a clue as to what the rules are, it makes it easy for them to assume you will be stubborn and not document facts and as a result an easy target to bring to court, you make yourself a target or at the very least unable to defend your rights because you don't have a full understand to what they really are...
 
Oh I am certain that this won't end on a friendly note. I don't mind following rules as long as they are spelled out very clearly. See, we have been with Bloomnet almost from the time that they started doing their own wire service. Their member book was about 1/2 inch.

Technically, there is nothing in the copies of our contract that states anything about any deadlines. There is nothing in the Bloomnet member book we received nor is it stated anywhere in the Bloomlink information pages nor in the on-line directory. We don't receive the paper directory since the first time you could opt out of it.

Therefore, if we are contractually obligated to pay until a certain specific date, they will need to show me where I agreed to that. As I stated before, it is not listed on any literature nor in our contract.

I asked their rep when I first called her and asked her what the date was to terminate this contract, she told me November 12. I asked her where this is documented in writing as it is not in our contract, not on Bloomlink nor in the on-line directory and her reply was she was sure it was somewhere, perhaps on the back. What back? There was no back.

Keep in mind, this was in '04. Perhaps their contract has changed and gotten more complicated, I'm not sure.

This is the same BS that FTD tried with us. They tried to tell me that we had to stay until the new directory. When I asked them why it wasn't in the contract, not in the membership information, nor on Mercury, I was told that it was on page 26 of the paper directory. I asked them how they let florists know if they have opted out of the book and their rep said no one had put it that way before. In the end, we won that battle. Our contract was terminated right then and there with no fees, no penalties. If you have a cancellation clause, it has to be spelled out.

If they prove that it was spelled out, so be it. I'd personally like to see it myself.
 
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That would be your loophole....I believe that in the newer contracts it states that you are cotracturallly obligated by the most current rules printed in the directory....well if you opt out of the directory and you have an old contract you may just have a case to point out...good on you, if you take nothing from the nov 12th date and accept no deliveries, I would use that as your date and not pay anything past that date...that is awesome, something their lawyers didn't think of...
 
In my experience with contracts, everything needs to be spelled out. There is nothing clear in our contract that says anything about a specific cancellation clause. I have went over it and so did my business partner prior to starting this rollercoaster ride. Look how long it has been going on...I started this thread in September.

We haven't taken any orders since November 12 so we will see....

PS. I never heard anything back from ANY of the bloomnet contacts so far. Guess all the top dogs got a 4 day weekend!

I'll keep you posted!
 
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