Changes coming at Teleflora.com

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bloomz

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Nov 12, 2002
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In case you haven't gotten the news already, November things are going to be changing radically. It will no longer resemble a directory of florists. It will become a consumer purchasing site, functioning more like ftd.con with one large difference. At the END of the order the buyer will come to the list of florists. How on earth they are going to do pricing is a darn good question for me, or is everyone going to have to use the same prices?

Florist rotation? The example RC showed us last week showed favoritism in my book. I still wonder how they swung that deal.

I have never liked that they listed non-paying florists in the list at all, being a paid member, why should anyone have the option of sending to a non-paying member. Never seemed right to me. So why would they do it? There MUST be some logic somewhere. Only reason I can figure out is then in the instance of someone choosing them, they perhaps get not only the service fee but also the 20%? I really don't know, but it could bear testing. The order *could* be trasmitted thru FC or just OKC as MANY are. But proof be ****ed, I guess its their site and they can do anything they want with it, including collect orders.

Knowing they CAN do math, I used to think "why would they encourage consumers not to wire flowers?" No 7%, no rebate, GET 3.95 to 7.95 per order, and if no paying web site in that town? I also wonder, if one chooses a paying web member, will the consumer be charged the "service fee"?

My jury is out. When there's a scheme for any wire service to make more money it somehow involves me making less or paying more. I view everything either of them do with skepticism.

I am pretty certain of one thing, it's going to be much easier for your customers to not have to bother you with wire outs any more. It may get you more local orders, but it WILL also get you less wire outs. (remember my story about MY customer telling me in my store - "I guess I don't need to bother you now when I need to send flowers out of state", like it was a GOOD thing?)

Please let me say thing however, in my opinion, you're advertising AGAINST yourself if you pay for coop advertising, given this new direction coming. There was a time when they claimed in the coop ads they would never advertise "Visit tf.com" but that story lasted about 3 months. Way shorter than "We'll never compete."

If you like your wire out business, I see a need for legitimate concern. I don't accept ANYTHING either of them do categorically as "good for florists".

Anyone else have an opinion on this?
 
To all of you that wouldn't listen to me....

I told you and told you,and TOLD YOU....
This has been in the planning stages for just over a year, and Teleflora.com is AFTER YOUR MONEY, no different than FTD, EXCEPT THAT, FTD did it FIRST, we KNEW about it, AND we blamed FTD for being indifferent to the independant florist.
Those of you that have "chosen" to hang your hat on the TF ONLY hat rack, have some MORE surprises coming very soon!!
You'll soon be paying MORE for membership in TF, than in FTD, AND, YOU ARE covering ALL the costs of R&D for florists within TF from here on in!!...good luck to you all...there are plenty of you to "absorb" these costs....
NOW, would be a REALLY GOOD TIME, to help Peter build Blossom's Network, or BBJ to build A1florists.com!!
The reality IS, TF is way behind, and YOU WILL PAY to catch up, IF you can!!
Mike
 
So Mickey, explain to me again why....

florists have to keep being involved in various 20-80% programs. Why is it that the receiving florist, who is always told that he or she is doing the "doo" and without the "doo" the system falls apart, is still only going to get paid 80% on the dollar. All these great minds and no one else has any other way to do it??
 
Re: To all of you that wouldn't listen to me....

Originally posted by Mikey the Flower Guy
NOW, would be a REALLY GOOD TIME, to help Peter build Blossom's Network, or BBJ to build A1florists.com!!
The reality IS, TF is way behind, and YOU WILL PAY to catch up, IF you can!!
Mike

Thanks Mike, and I agree there are a lot of things coming down the chute from Teleflora, and most of them not real fair to the Mom+Pop operations. Blossoms Network is quite happy to work with BBJ and A1Florists.com in anyway possible to make it more profitable for all Real Florists out there, BBJ runs a first class operation. BN will also ensure Florists who have websites with A1 or stand alone sites, get listed on all the Major search engines for FREE!
 
Griff,

To answer your question briefly, my company Blossoms Network attempted to change the 80-20% to a more flexiable arrangement of 90-10% and it was like trying to swim upstream, to convince them of how it would be better.

My math on it for example would work like this:

90-10% Clearing house of 5% (Yes BN is 5%) which would give a return to the Florist of 85%.

Consider some (If not a lot) Florists think they get 100% for a incoming order, and wonder why they are losing money.
 
regardless of whether the average florist realizes that they are getting screwed by BOTH FTD and TF, at some point this is going to have to stop simply because it is getting to expensive to belong to either one of them.
In light of the new buy out of FTD I personally feel that the wise thing to do is to take a big ole flying jump off of that train.
This new alliance with the green group can not be good for the florists. All the FTD cheerleaders can nay say all the want about TF and how this new merger is going to be good for FTD but I have had way to much experience with the Green group to believe that bull for a minute. FTD should be making an anouncement any day now about a new addition to their management team, it will be interesting to hear what the FTD'ers have to say once the announcement is made.
 
and yes, I am taking the leap off that train. At the end of the Nov,Dec, Jan quarter I am outta there...
 
That Train DERAILED for us in March 2000

Originally posted by jbarb
and yes, I am taking the leap off that train. At the end of the Nov,Dec, Jan quarter I am outta there...

Now, I think that the "OTHER TRAIN" is starting to jump off the tracks TOO! and the RIDE is DANGEROUS. I've made up my(our Familys Business mind) that we are writing on the Box that arrives from that "OTHER TRAIN" in our mail box, RETURN TO SENDER .

OK Peter, NOW is THE TIME for the 90-10 SPLIT!.
 
Mikey,

All doomsaying and paranoia aside, TF.com STILL gives 100% to the filling florist. They are filling a need voiced by consumers - the site redesign was done after much surveying and research.

I still don't get your logic. Right now, TF is cheaper to belong to and doesn't directly compete with their website. In your words, "FTD did it first" (compete with florists) and until your anticipated TF price bump happens they are still more expensive than TF.

So ... we're the dumb ones for belonging to the cheaper, non-competitive service??? I don't follow your logic at all. You pay dues to FTD so they can go after your customers. You've been thumping the BN "Bible" for months. Glad to hear you finally signed up, but when are you putting the $$$ where the pie goes and dropping FTD? Let's have a date... end of Jan? End of Apr?

Ever?
 
Be AWARE!!....

in the coming months, of how this TF plan unfolds...we'll "talk" about it THEN!!
To answer your question, I'm an FTD supporter, I'm a Tiger Cat supporter, and I'm a FlowerChat supporter...I think I've chosen well, good times and bad.
I DO NOT run away from controversy, and I do NOT run away from "challenges", and IF I RECALL CORRECTLY, you'all predicted FTD would be a "sunken ship" a long time ago!!
FTD is the "flagship", TF kinda follows it around, Blossom's Network is smart enough to know it's place in the "florists' world" and goes about it's business, quietly and pretty efficiently!
I watched with a little humour, how many florists jumped from the FTD sinking boat, to the comfy little "cradle" that TF provided, and I laughed out loud, when TF sold itself as the "compassionate" wire service with "free" computers IF you signed up with THEM!!
I cannot be "bought" and FTD has not tried to "buy" anyone...quite the contrary...they've developed a business plan that made them attractive to the outside world, paid off their debt, and have built a business that rivals ANY!!
FTD sinks VAST money into supporting florist conventions, conferences, new technoligies, and branding, without question!
TF kinda "hides" when it doesn't get what it wants!
IF FTD is out to "hurt" me, then TF is out there hot on it's heels!
Mike
 
This topic will never cease. No matter what Teleflora or FTD does to their members, there will be members who will stand by their wire service of choice. Some also will get tired and opt out and go with a service like blossom which offers the same.
Who is right or who is wrong? It willbe different in everyone mind and eyes. One thing I know is that when things get out of hands, as a OWNER I will make a choice to do away with that perticular wire service. As a owner I am getting tired to get punched and dimed to death by both wire service. Here is a senario for my town.
2 flowers shops
1 shop(me) both FTD and teleflora
1 shop 1/2 the size of my shop teleflora only with no dove
Me decided to quit both and go BN, I still send, FTD doesnt have a member around for miles, no one to fill their orders, telelflora orders goes to the other shop who cannot fill orders for being so busy and space limitation. What Chaos that would do, especially if I plan this around Mother's day. Than I get just 100% orders to fill. Mmmmmmmmmmmm this sure sound good to me.....
What to you think people in Teleflora and FTD...
Push my button and see it happen.
No threats...for real
Luc
 
Sneaky, sneaky Luc....

in THIS corner, is Mikey, and in THAT corner, is Ryan, and up the "middle" is Luc!!
Of course you are right Luc...we all know that!!
We need to keep these topics on the the VERY FRONT PAGE...the more we do this, the more aware florists become, and our job will be accomplished.
Mike
 
It's all relative.

Ultimately, the decision is unique to each of us - Luc was right about that. You can argue the merits of one service or another until domesday and it won't make a lick of difference to those that don't apouse your view.
We all have different criteria for determining why we like one service over another. For some of us, the bottom line is the main consideration - with us, we take into consideration the services and service offered to us and judge them on that as well. We made a decision when we purchased this store that we wanted to stress quality and service - we hold our shop 'partners' to that standard as well.

Audra
 
Luc,
that's one of the smartest things I've heard around here. If I had a "monopoly" on coverage with one or either of the services, I would just be rubbing my hands together when they need an order delievered.
Carik used to call me to fill for them, and when I told them I would only do it for 100% of the order, they would find another sucker. But if there's no other sucker to find???
Love it!
 
Occured to me...

That lots of orders come in via telephone, but with no way to find a florist at the BEGINNING of the order, thereby using the site as a catalog while talking on the fone, guess what? How they gonna find our fone numberz? Beats me, looks like a way to position between our customers and us.

In case you didn't read my previous story, I had a customer who told me how happy they were that they wouldn't have to "bother" me when sending flowers out of town any more!

It's gonna be flowers and purchases first, no directory according to what I understand.

I could be wrong, was once, but I don't see how they will find our phone numbers any more unless they already know our url and go directly there. Searching from the web site looks like it will have strictly an online focus. And I know that 30% or more of my orders come in via telephone.

Always skeptical, and saying it's gonna be good for us don't convince me.

:bouncy: :soapbox:
 
I guess I'm confused here. Are you talking about a new TF.com other than the one that is up as we speak? I don't see any difference today than I did a month ago...
 
Re: Occured to me...

Originally posted by bloomz
That lots of orders come in via telephone, but with no way to find a florist at the BEGINNING of the order, thereby using the site as a catalog while talking on the fone, guess what? How they gonna find our fone numberz? Beats me, looks like a way to position between our customers and us.

In case you didn't read my previous story, I had a customer who told me how happy they were that they wouldn't have to "bother" me when sending flowers out of town any more!

:bouncy: :soapbox:

JB,

I believe they (TF) will add some Franklin Mint products to the offerings of the new TF.Com site to offer more customers gift choices, what do you think?

Secondly if a person goes looking at TF.COM for a Florist and that Florist isn't a paying Florist, there's no phone number listed, so it doesn't allow the consumer to call that shop.

I would hope that customer "bothers' you. I notice that other issue you mentioned before also and did some checking

if you put in www.ftd.com/hp as you mentioned to us, or put in any other fortune 500 company and they all are there so their employees can order directly from the .com another example is www.ftd.com/mircosoft .

Just some random thoughts at 1209am :)
 
Jim,
yes they are changing the site in November. Will be very different than you see now.
 
If I had the time...and I don't...I would start a florist's co-op. FTD first got started to fill a need. Now there's a new need. We need to help ourselves get out of this mess. Everyone's trying to "help" us by creating orders for us that pay us about half of what they're worth. Yellow pages are deceptive and the internet is beyond disgusting. FTD and Teleflora are competing with us rather than offering a service to us. And I'm working a minimum of 60 hours a week just to earn half of what I did 20 years ago. I'm looking for the exit door...but even if I find it I'd be afraid to walk through.
 
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