Delayed Response (FTD)

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BOSS

BOSS

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Oct 31, 2002
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Well that's a nice surprise... FTD just called regarding a "credit you will be receiving" from when I got hit with a delayed response tax...

It seems, that I missed this one, and rejected it 3 hours after receiving, OK, my bad...however...

FTD just called and said I would be credited back the $10.00, since the order was below my codified minimum. Evidently, orders below codified minimums do not get the delayed response tax...

Thanks FTD... (dang I hated saying that)
 
Boss, FYI I never reject orders after the aloted time I just ask for more money or please cancel, this has taken care of the problem for me .
Golferdude
 
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We always try the "ask for money or cancel" just because I would rather not pay the FTO charge for all of the rejected orders...esp. if it is below my minimum, it makes me a little crazy when people can't read...it's not even English, it's numbers!!!!:hammer:
 
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Yep - mee to. Got a credit back last month on one rejected after we found the order was a VERY rural area. While we go to that town (or DID), this area was the "township"...very confusing, but we got credited...

- h.
 
Robin said:
We always try the "ask for money or cancel" just because I would rather not pay the FTO charge for all of the rejected orders...esp. if it is below my minimum, it makes me a little crazy when people can't read...it's not even English, it's numbers!!!!:hammer:
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You still pay FTO on cancelled orders.....:hammer:
 
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I think the program has some good points..I just wish there was not so much time spent on "un-doing" mistakes at FTD like the above..once you get it off your statement..watch carefully as three months later it often pops back up but is now even more costly...now I am not so naive to think that they do not do this accidently but rather hoping Florists do not read their statements line by line...
If you are not checking very month, you are losing more than you should...
Sher
 
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Last time I checked, they claim not to charge you on cancelled orders...whatever the charge, they probably make millions for sneaking nickel and dime charges through where you can't find them!
 
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Last time I called (couple months ago) I was told the only way to not pay FTO is to forward.

Last Month's DR fees

4 A's @ $10
1 C @ 179.90
 
bloomz said:
Last time I called (couple months ago) I was told the only way to not pay FTO is to forward.

Last Month's DR fees

4 A's @ $10
1 C @ 179.90
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Is the charge for cancel not placed on the business that intiated the cancel? That's why, with FTD, I've always gone the ASK route (to ask for more money first or ask if substitutions are OK), once I clued into that option. If my parameters don't work with the sending shop (or OG), it's up to them to cancel and pay the fee for that or forward. Same as businesses that request Delivery Confirmations....ones that are sending are best served by requesting it in the form of an ASK msg, like Simon Says. No way in heck (as the filling florist) that I'm going to pay to confirm a delivery!
 
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Dorothy said:
Is the charge for cancel not placed on the business that intiated the cancel? That's why, with FTD, I've always gone the ASK route (to ask for more money first or ask if substitutions are OK), once I clued into that option. If my parameters don't work with the sending shop (or OG), it's up to them to cancel and pay the fee for that or forward. Same as businesses that request Delivery Confirmations....ones that are sending are best served by requesting it in the form of an ASK msg, like Simon Says. No way in heck (as the filling florist) that I'm going to pay to confirm a delivery!
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The only thing a CAN prevents is a delayed response penalty to the receiving shop.

FTO is a non-refundable fee charged to the receiving shop to acquire the order. So whether the order is canceled or rejected, the receiving shop is charged the FTO fee. This rule is different with Teleflora, so many confuse the two.

Back in the day, FTO was always charged to the participating sending shop, but this changed in the 90's.
 
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LJVF said:
The only thing a CAN prevents is a delayed response penalty to the receiving shop.

FTO is a non-refundable fee charged to the receiving shop to acquire the order. So whether the order is canceled or rejected, the receiving shop is charged the FTO fee. This rule is different with Teleflora, so many confuse the two.

Back in the day, FTO was always charged to the participating sending shop, but this changed in the 90's.
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Oh joy, I hope have the rules right!
 
Dorothy said:
Oh joy, I hope have the rules right!
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Thankfully, we no longer need to worry about the "rules." Just got my LAST FTD monthly statement and check. A bit over 50% of the value of incoming FTD orders went to a variety of fees. (Many of those fees were waived at the VP level in Dec., but never got done. I guess I don't like being lied to!)

Like owning a boat (or a Ferrari) the two happiest days were the day I got my FTD membership and the day it ended!

All the best,

Bill
 
Am I the only one here that doesn't request more money or cancel? I would rather have the little bit of profit than no profit. But maybe my shoe habbit drives me to much....lol
 
HKFD said:
Am I the only one here that doesn't request more money or cancel? I would rather have the little bit of profit than no profit. But maybe my shoe habbit drives me to much....lol
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Are you saying that you welcome incoming orders? and that you can do it and still earn a profit, even if its not the same profit margin as a direct order?

If the answer is yes, I agree.

Joe
 
Ditto on that. And absolutely a little of something is better than nothing of nothing.

Up in here you'll find many who'll tell you that it's better to make nothing and let them go to your competitors.

I think its a bit like cutting off your nose to spite their faces,
 
bloomz said:
And absolutely a little of something is better than nothing of nothing.
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I agree with the concept of any profit is better than no profit, the part I have a problem with is the continued enabling of deception... I'll fill any Real Florist order if I can profit a penny or two...but not an dOG order for even 60%...

It's an ethics thing...
 
Here is where I have trouble with the " a little profit is better than none" concept: 1. You have lets say just enough white Roses left that day to fill a FTD order for a doz white Roses and make a "little" profit as you say. So you send it out.Five minutes later a guy walks in your store to buy a dozen white Roses.You could have made a nice profit by selling to the guy but now you can't and the guy goes off down the street to your competitor. This scenerio is what made me as a small shop decide not to be FTD/PF or 1800. Well, that and a few more reasons. But, that is just me and as I said we are not a big shop like a lot of the florists here and that just works for us.
 
BOSS said:
I agree with the concept of any profit is better than no profit, the part I have a problem with is the continued enabling of deception... I'll fill any Real Florist order if I can profit a penny or two...but not an dOG order for even 60%...

It's an ethics thing...
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I always read about the DOG's being problem. The way I see it ALL OG's are the problem. After all, Dogs and Hogs (aka Honest OG's - btw is this an oxymoron?) are still taking away the sending side of the Retail florist's WS business. It doesn't matter if they specify their location or not, the fact remains All OG's take the sending side commission away from all retail flower shops.

OG's no matter what the form, Dogs or Hogs are here to stay - its competition; and that competition is no different than our own respective retail competitors who operate flower shops in the same towns.

Chezbloom said:
Here is where I have trouble with the " a little profit is better than none" concept: 1. You have lets say just enough white Roses left that day to fill a FTD order for a doz white Roses and make a "little" profit as you say. So you send it out.Five minutes later a guy walks in your store to buy a dozen white Roses.You could have made a nice profit by selling to the guy but now you can't and the guy goes off down the street to your competitor. This scenerio is what made me as a small shop decide not to be FTD/PF or 1800. Well, that and a few more reasons. But, that is just me and as I said we are not a big shop like a lot of the florists here and that just works for us.
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Hi Chicky, this is a would've, should've, could've example. if you have one dozen white roses and two local customers want them, you are not going to sell one of them.

Really, this sort of thing happens all the time with or without WS sales.

joe
 
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