I quit FTD when they started this BS. If the sending "florist" sends an order correctly, paying attention to minimums and del chg, and gives a second choice that is actually possible to fill, correct phone number and address and sent before cut off times , there wouldn't be a problem. Start fining the senders for being stupid, they are usually the OG's But FTD would rather penalize the real florists. The orders I send out never get rejected because if it's questionable I call first.