did I miss the full Moon?

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Kristine

Kristine

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Nov 26, 2002
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michigan
We are running a rose special $14.99/dz to go only.

customer this am strolls in orders a dozen then ups it to 2 as we have "such a good deal"
Pull the roses, sell extra greenery wrap and ring them up. $34 and change.

Customer: what?? I thought the roses were $4.99/dozen??? That is what your sign (marquis outside) says.
Me: Um, no it's $14.99
Customer: no it's $4.99
Me head to the window to see if a 1 fell off the sign: NO it's $14.99
Customer: Well I think I should get it for the $4.99 cause that is what I saw.

WHAT!?!?!

I think she should make an eye doctor apt.....
 
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Yes.. Well I "saw" this sign the other day...
That said
"FREE ONE MILLION DOLLARS HERE FOR TAMMIE THOMAS!"

Yea it didn't fly either...

 
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I never did convince that bank teller that the sign outside the bank actually said that... !!!

People never cease to amaze me! :O)
 
Everyday is practice day. ;)

V
 
NPFloral said:
Would love to hear more stories like this... as slow as it is, it makes my day to have a few chuckles. " ...what I saw...." :lol: That is hilarious!

Tim
North Port Floral
Click to expand...

O.K two days in a row.

Yesterday, A guy comes in with his daughter carrying a Pink Mandevillea on a trellis in a wicker basket. My first thought is one of my staff gave the guy a basket out in the greenhouse. NOOOOOOOOOOOO.

the guy says " I need a bow to pretty this up, its for my uncles funeral." I know the family and I also know there is no point debating. I make the bow. Then the "customer" says " I need one of the enclosure cards" I sell him a greeting card, punch a whole in it, and put some card tie through the hole.

He says, "hey boss, can you make this look pretty" I said, "sure". I pulled the bow out and stuck the pick back in - strategically 3.25 centimeters from the previous hole. I said, "there that is better".

I went back to work as the "customer" spent the next 3-4 minutes tying the card on to the trellis to finish off the look.... he primped that card for a good 3 minutes on my sales counter.

He left the shop happy.

fast forward to today.

A woman walks in and says "I need a white bow not too small and not too big for some white roses I got (not have but got)" I am already thinking yesterday's bow sale, so I say, "sure let me make you a #40 White satin bow." After making it, she says, "that is great" (I figure, if she arranged some white roses herself, that she would appreciate #40 width). Then she says " i need a get well card" I tell her I don't think I have them (which I didn't because of computer cards). She looks at the cards and sees an "i love you" card. Then she asks for a cardette.


O.K. I sold her a 50 cts worth of ribbon, 5 cts worth of cardette and .01 cents worth of JH enclosure card for $4.00

Yea I could have said no to both, but all that gains me (us) is behind the back negative talk...... so I capitulated.

and sort of amused myself as I know they are questioning the brashness or so I hope.

joe
 
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OK, this time I KNOW I win the Full Moon award...

Customer comes in to make a return. She is a doctor and a semi-regular. She wants to return two bath & body items she bought for cash and wants a cash refund...no receipt. OK...here's where it gets good. I know it was our product because it was very unusual and we had exclusivity, but we hadn't had the product for over two years. When I questioned her she said...

Well, I didn't actually buy it. My daughter died recently and it was found in her personal effects. I just thought I could return it since I recognized it from your store. I politely declined the refund. She apologized, left the product, and left the store. Wonder if she'll be back.

I told you I win...
 
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On that Joe - got a question for you. On the enclosure cards.......Do they have your name, shop info, and logo on them or do you sell them cards that do not have your logo.

I would reserve cards with my logo for my arrangements/plants/ products.....not someone else's they bring in or buy somewhere else.

I can't count the number of times someone would bring in a plant they admitted to buying at the grocery store and then asking us to sell them a card. We always had some that were blank.....a few did get upset when they saw it was not our card.

We told them our logo'd cards are for our products only.
 
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Here's two...one floral related, the other will get boos and hisses from the non-smokers...

I ordered cigarettes from a company I have done business with for a long time. The woman who owns the company died, so they were backed up with shipping product. After two months of the run around, I called Capital One to request a chargeback because the cigs were never shipped. I am connected to Punjab (India...not sure of his real name) and he takes my info and then asks what type of merchandise I purchased. I tell him-cigarettes and he proceeds to lecture me on the evils of smoking and how it is frowned upon in India! I ask him why I need to know his opinion of what I buy and does he realize that I probably would not approve of things he does? He is stunned silent for a moment and offers an apology. I ask him if Capital One's policy is to ask their customers about their smoking habits and he says no and again says how sorry he is. Geez! I should have reported him.

We have a customer who won free flowers for a month! The only thing they have to do is come in to the shop and pick them up. It's only been 3 months, and every month it's a hassle to get them to pick up! Long story short...the customer doesn't pick up on the designated date again this month and I call her two different times. She says to me on the second call, "I guess the flowers are wilted by now!" I tell her we would not give her wilted flowers, but she should pick up on the date requested. Not sure I will ever do a give away again...all the prize winners were ungrateful in some form or another and this one beats them all!

BTW...I never know when there "REALLY" is a full moon...is it just me and my shop? Every day is full moon day at Richardson's!
 
I don't know Dianne, Some days I think there is a secret psychiatric hosp in my county and they let people out on the sly just down the block from me. :)
 
RWK said:
On that Joe - got a question for you. On the enclosure cards.......Do they have your name, shop info, and logo on them or do you sell them cards that do not have your logo.

I would reserve cards with my logo for my arrangements/plants/ products.....not someone else's they bring in or buy somewhere else.

I can't count the number of times someone would bring in a plant they admitted to buying at the grocery store and then asking us to sell them a card. We always had some that were blank.....a few did get upset when they saw it was not our card.

We told them our logo'd cards are for our products only.
Click to expand...

No, I refused to give them a card that had my business name on it. The plant guy bought a greeting card, the rose lady, bought a generic JH enclosure card.

Which reminds me of another story. A few years ago, a daughter sent her mother a floral bouquet for her birthday, a few days later the daughter's husband's grandfather died.

So the family who received the flowers FOUND and old paper mache floral arrangement somewhere, (yes, real cut flowers from some other funeral) and used that paper mache funeral arrangement for the husband's grandfather.

just to make this a bit more clear.... The In-laws of the husband, sent and old funeral arrangement for the husband's grandfather's funeral.

NOW, since they did not have a card, they removed the message from the daughter's original flowers and wrote their names on that card ( I use a four fold card so there was room) and used that for the recycled funeral arrangement.

The Father in law delivered it to the funeral home while I was there and I noticed my card. I tore off the part that had my business name on it.

After the funeral, weget a phone call from the decesased grandfathers Daughter in law. She proceeded to tell one of my staff that the (recycled) funeral arrangement was a poor reflection on MY business.

The worst part of it is that the lady doing complaining is a PITA anyway and she doesn't listen to reasons why things happen and wasn't interested in hearing that we did not make that arrangement.

joe
 
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Its been a full and new moon here for over a two month span now,,,,But I would have honored, the 4.99 thing, You are probably sitting there shaking your heads, I would made into a big thing, Oh my someone was paying attention you never know what we will do over here type thing, and that person would have put the word out every where, But hey that is just I, ,,,,
 
Queen of Weddings said:
Its been a full and new moon here for over a two month span now,,,,But I would have honored, the 4.99 thing, You are probably sitting there shaking your heads, I would made into a big thing, Oh my someone was paying attention you never know what we will do over here type thing, and that person would have put the word out every where, But hey that is just I, ,,,,
Click to expand...


not here: she would have told everyone about the $4.99 roses and I would have been deluged with more wanting the same price.

a girls has to break even or make a profit and 4.99 doesn't cut it :)
 
A few years ago, we delivered a fresh arrangement that had been oredered through a wire serive.

A couple of days later, the recipient brought it back and said she really didn't want flowers, so she brought them back to us for a refund because she had really wanted new shoes for her birthday.


Carol Bice
 
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The one that sticks out in my mind...
Customer came in, orders flowers and a single mylar. - picks out the specific mylar and picks flowers out of the cooler.

Recip calls couple days after delivery... "You know I have been looking at this balloon for 2 days and I just really don't like it... will you bring me another? And while your at it, I really do not like the colors of these flowers either. Can you make up something in pinks and purples...? I just dont like yellow and orange"

My employee - puts recip on hold, ask me what to do.. I get on the phone.. and say - You know ma'am - the person that came in and bought the gift for you spent quite sometime choosing what they thought was just right for you - If you are not happy with your gift - I can exchange, but first I will have to call the "paying" customer to let them know... Would you still like that exchange?

She said "no" and hung up..
 
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A constant phrase comes to my mind when reading these bits and bites... More nerver than canal horses. Man.

V
 
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