Exposing customers to new design styles & flowers

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There is a lot here to respond to, but I'll just say that I see lots of shops trying to sell chic or pave' styles in their coolers, including grocery stores. But here is the problem, in general, if your deisgn has "granny panty" flowers in your modern/up to date design you aren't fooling the niche that knows. Safeway, a grocery store where I live made me laugh the other day... they design a pave' style in a cube vase, but with ZZZzzz ZZzzzz granny panty flowers. Noobs. - They almost have it, which is almost scary.

If you are trying to update the look/style of your designs from the 80's, then your look of your shop needs to be updated too. I am speaking about hitting a higher paying customer. They walk in and see your FTD logo, teddy bears and tacky TF happy yellow mug thingy, they won't be back. Are you trying to hit a niche that when they see your shop SCREEEEEEEMS traditional/boring/commodity?

If you have traditional customers and are trying to bring them up to date, I have no idea how that can be done since my shop is 6 years old and we decided then to hit the upper crust snobs, because there is more profit in 10 designs at $100 than 100 design at $10. Less head-aches, employees and more time with the family too. Another reason for this decision we wern't going to compete with grocery stores. One of my sayings is.. if you see it in a grocery store, you won't find it here. So in 10 years if Grocery stores are using carns, by God, I will be. - And don't get me wrong, like I am some type of snob.. It was a learning curve of survival to cater to the rich, since I grew up poor white trash and still am, shhhhhhh. :) - My idea of a florist is one that should not compete against the $9.99 dozen roses online or the grocery store and hit that sweet ass rich niche. Some florists believe in the shotgun approach, I believe in this day in age, in a niche approach, especially for newer florists who have not dug them self into that traditional hole that will be hard for them to jump out if they ever needed to. Some don't need to cause to them they are making money and it is a commodity to them, but to me it's art.
 
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Wow Dazeal, I think you hit the noggin on the head with that one!! I definately agree with you though....you can't do a modern arrangement with babies breath and carnations hahahaha that is quite pitiful and sad. You definately have to involve the unique flowers into the equation when it comes to modern and arty farty. Good point Dazeal:)
 
Wow Dazeal, I think you hit the noggin on the head with that one!! I definately agree with you though....you can't do a modern arrangement with babies breath and carnations hahahaha that is quite pitiful and sad. You definately have to involve the unique flowers into the equation when it comes to modern and arty farty. Good point Dazeal:)

I have seen some pretty cool contemporay arrangements made with carnations over my life time.

Sorry, I have to disagree with this one.

Also, today there are so many more flowers that are being used in everyday traditional work that the lines between premium flowers and common flowers are muddled.

Inovative designs are not limited by premium flowers.

joe
 
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Love topiary styles with the florigene carnations and the tufted base with them also. And just a touch of baby's breath flowing like a river through the tufted base. Old ladies love them (carnations and baby's breath) and the kids go ga-ga cause of the colors. Yeppers, the lovely carnation is so maligned.........:wide:
 
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Carnations and Babies Breath....to carry or not to carry...that is the question?

I have seen some pretty cool contemporay arrangements made with carnations over my life time.

Sorry, I have to disagree with this one.

Also, today there are so many more flowers that are being used in everyday traditional work that the lines between premium flowers and common flowers are muddled.

Inovative designs are not limited by premium flowers.

joe

Love topiary styles with the florigene carnations and the tufted base with them also. And just a touch of baby's breath flowing like a river through the tufted base. Old ladies love them (carnations and baby's breath) and the kids go ga-ga cause of the colors. Yeppers, the lovely carnation is so maligned.........:wide:


Well said Joe and Rhonda! If anyone ever hears me say..."You'll never find babies breath or carnations in MY store" JUST SHOOT ME AND PUT ME IN MY GRAVE.

I am not that much of a snot (sorry people) that I have to make judgements for everyone else as to what kind of flowers they can or cannot have. I have made a lot of money off of Carnations and Babies Breath. Granted, some florists have "overdone" the use of those particular flowers, but if used properly, they are some of the best value flowers out there. My customers love them. And I for one (Bloomz for two) WILL CONTINUE CARRYING THEM UNTIL HELL FREEZES OVER. Did I make my point clear enough?
 
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I think Twyla, Joe, and Rhonda have some very valid points to make about carnations and baby's breath. They don't have to look like a grocery store. A really good creative designer can do fantastic creations with these flowers. I have noticed that the truly great designers in the world all use carnations in their work.....and I have studied with many of them. They add so much texture, odor and color to a design . It's all in how you use them.
Carol Bice
 
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Well said Joe and Rhonda! If anyone ever hears me say..."You'll never find babies breath or carnations in MY store" JUST SHOOT ME AND PUT ME IN MY GRAVE.

I am not that much of a snot (sorry people) that I have to make judgements for everyone else as to what kind of flowers they can or cannot have. I have made a lot of money off of Carnations and Babies Breath. Granted, some florists have "overdone" the use of those particular flowers, but if used properly, they are some of the best value flowers out there. My customers love them. And I for one (Bloomz for two) WILL CONTINUE CARRYING THEM UNTIL HELL FREEZES OVER. Did I make my point clear enough?

No not clear enough - you forgot somebody - #3 - our Mother's favorite flower.

I think carns and alstro (good alstro) are perhaps the 2 best value flowers out there. And they can be used about a million non boring ways.

I admit to sort of snickering when I hear of florists who don't use them. :bangles:

but

opinions vary
 
I personally do not care for baby's breath, but we use it and carns(love the newer purples) too. I had a designer who wouldn't spray or tint any thing black, or send black balloons.( I did it) And before I owned, one of the designers wouldn't sell blue roses,(popular school color here) or glitter flowers. We try to add our own twist to everything we do, but they want to buy it - we sell it. Tacky, trendy or terrific, you want it we got it!!
 
Bottom line - know your customer base and stock accordingly.

There's no flower I dislike, but over the years we've repeatedly heard 'no carns, poms, daisies, babies breath, etc...' from our frequent buyers, so we carry very few - mostly white (for the dog arrangements) and Florigene purples for the uniqueness.

As far as introducing new design styles goes, the easiest way is to make up a few selections, photograph them, and add them to your website. Print photos as well and place them near your front counter. Seeing makes the selling much easier.

When creating the new looks, think about the customers to whom they'd appeal? Business folks? Guys? Gals? Gen-Xer's? Romantics?

Judge whether the look matches the price and how it compares to other designs in that price range. If you don't think the value is there, don't do it - since enthusiasm for a product is essential.

If you give each new design a 'hook' - a cool benefit highlighted in the description - the selling gets simpler.

JB, everyone has had complaints about designs being too 'unusual'. Haven't you also had customers displeased with arrangements being too basic or boring? Complaints tend to stick out in our memories - which is too bad because I think we often let one or two loud complainers hold us back from being remarkable.

Haven't you ever gotten new customers from delivering designs with clever twists? Look at Eric with his sliced oranges and limes. If the first time he sent one of those out the recipient complained that the fruit was weird and asked where the carns and babies breath were, does that mean he should have stopped making them all together?

All menus need refreshing. Even McDonald's adds new items. :>
 
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Complaints tend to stick out in our memories - which is too bad because I think we often let one or two loud complainers hold us back from being remarkable.

This is so true. If you have one or two regular customers who constantly complain, you have to take their comments with a grain of salt.

Obviously, you're doing something right if they continue to return to your store! We have several regular complainers who visit our store. We let them say what they want, and, in the end, they still walk out of the store with another arrangement!

Some people just feel like they need to complain about everything.

I just feel sorry for them.
 
As far as introducing new design styles goes, the easiest way is to make up a few selections, photograph them, and add them to your website. Print photos as well and place them near your front counter. Seeing makes the selling much easier. --CHR

This is what I was thinking.. and maybe i can put up a clever little bulletin board "what's new at Twigs" near the counter to get those images into my customer's heads while they are standing there waiting for their flowers or gift to be wrapped.. also maybe some info about the flower of the week and it's care..
i would still like some pictures similar to the really advanced designs like the ones featured in flower artists of the world by profile...(where they are using really over the top containers and armloads of flowers) because of the reaction i get from my customers who see the designs in those books are 'WOW' 'COOL' What is that?' ( i just can't drag those books out every time and considering the reaction i would like those images to be out where people can see and appreciate them)
 
computer slideshow

I have my laptop screensaver set to a slideshow of pics from various events, weddings and some daily work (whenever I take time to photograph it). It scrolls after idle for 1 minute. I just keep it facing the counter so customers get a feel for what I "CAN" do rather than just seeing the daily grab and go pieces in the cooler. I have a small shop, so this is the only way they get a real idea about what I am capable of. I get many comments and questions and several requests like "Can you make a scaled down version of that wedding piece for my church Sunday?" So, I get to sell them $100 version of the $400 piece they saw on my laptop.


As far as introducing new design styles goes, the easiest way is to make up a few selections, photograph them, and add them to your website. Print photos as well and place them near your front counter. Seeing makes the selling much easier. --CHR

This is what I was thinking.. and maybe i can put up a clever little bulletin board "what's new at Twigs" near the counter to get those images into my customer's heads while they are standing there waiting for their flowers or gift to be wrapped.. also maybe some info about the flower of the week and it's care..
i would still like some pictures similar to the really advanced designs like the ones featured in flower artists of the world by profile...(where they are using really over the top containers and armloads of flowers) because of the reaction i get from my customers who see the designs in those books are 'WOW' 'COOL' What is that?' ( i just can't drag those books out every time and considering the reaction i would like those images to be out where people can see and appreciate them)
 
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I have my laptop screensaver set to a slideshow of pics from various events, weddings and some daily work (whenever I take time to photograph it). It scrolls after idle for 1 minute. I just keep it facing the counter so customers get a feel for what I "CAN" do rather than just seeing the daily grab and go pieces in the cooler. I have a small shop, so this is the only way they get a real idea about what I am capable of. I get many comments and questions and several requests like "Can you make a scaled down version of that wedding piece for my church Sunday?" So, I get to sell them $100 version of the $400 piece they saw on my laptop.


I have contemplated getting a digital frame to do this in my shop....I don't have quite enough walk in to really have anything made up in the fridge. So I rely on my webpage and books of my own work to let new people know I am very capable...
 
JB, everyone has had complaints about designs being too 'unusual'. Haven't you also had customers displeased with arrangements being too basic or boring? Complaints tend to stick out in our memories - which is too bad because I think we often let one or two loud complainers hold us back from being remarkable.

Honestly not one that I can remember.....and I'm sure it would stick out in my memory.

Course you never know about the memory - I'm a child of the 60's you know. Which I do remember very well, so I guess I didn't do enough.

Baloney that - I did my share and everybody else's too.
 
I have contemplated getting a digital frame to do this in my shop....
DO IT! We have one on our counter, and people notice it all the time. It's like having the TV on in a sports bar - people become mesmerized by the photos changing. We update it monthly or so, with our newest wedding photos.

tracy
 
What a GRAND IDEA - digital frame...never thought about doing that. I've just been using my computer monitor for years!

DO IT! We have one on our counter, and people notice it all the time. It's like having the TV on in a sports bar - people become mesmerized by the photos changing. We update it monthly or so, with our newest wedding photos.

tracy
 
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