The future looking thru my crystal balls
Boy Preston,
If we could only predict the future…
Let’s take a look into the future at your three models thru my crystal balls.
The Big Filler - He becomes dependent on the integrity, or lack of integrity, of the large company feeding him orders. He is always vulnerable, as at any time the carpet can be pulled out from underneath him. He is also always being asked to do more for less because there is always another filler waiting in the wings to replace his position.
The Independent Order Gatherers – As the natural progression (contraction) of our industry (as you put it) accelerates, there will be less revenue for the wire services from membership fees do to fewer florists. As this happens the wire services will no longer look toward these Independent Order Gatherers to supplement wire volume. These independents will increasingly be viewed as costly and undesirable competition that easily can be done away with. First the wire services end rebates, and then start charging fees aimed at these undesirables making it impossible for them to operate.
The Strong Local Market Florist – This is the category where a new florist model will be born. As most of the industry become more dependent on highly discounted orders with ever increasing costs and shrinking margins, they will continually need to cut corners and raise prices. This will just exasperate their problem. At the same time The Strong Local Market Florist, who is not burdened by the costs and inefficiencies associated with the wire services, will be able to increasingly separate himself from the rest of the industry. He will become the only one that is able to actually give the consumer what they want, quality value and service. As the natural progression (contraction) of our industry accelerates, the distinction between The Strong Local Market Florist and the rest of the industry becomes even clearer, and no amount of advertising by the wire services and Order Gatherers will be able to counteract the momentum The Strong Local Market Florist has started.
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Quality, value, and service are not out-of-date words. The age of the Internet did not make them obsolete. Marketing and advertising, no matter how much money is thrown at it, will never overtrump those words. Oh sure, advertising and marketing, in the short term can lure a customer away, but in the long haul, quality, value, and service will prevail. The wire services and Order Gatherers can make all the promises they want. They can spend millions of dollars advertising, but they will never be able to offer the consumer what they really are looking for.
RC
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