Along with the other TAX program for 2 hour rejections...
Florists Get Ranked, Pay Fees, Based on Rejected FTD Orders
Concern about late deliveries and poor quality product has prompted FTD to launch two new initiatives, one that ranks florists based on rejected and refunded orders and another that charges a fee for orders not rejected in a timely fashion.
The Quality Star Program will monitor and evaluate a shop's rejected orders and refunds and divide that dollar value by the total volume of orders filled to come up with a "star quality rating," according to John Higginson, vice president of Mercury Technology. Retailers ranking in the top-third of FTD florists will receive a "quality star," which will be indicated in the member statement, as well as how they are ranked relative to FTD florists overall.
Higginson says the program, set to launch later this summer, is designed to give retailers an opportunity to see how their shop is performing compared to others in the industry. "They can see how well they're doing and what changes they want to make," he says.
The initiative that's creating even greater "buzz" in the industry, because it directly impacts a shop owner's wallet, is the Delayed Response Program, launched June 1, in which FTD will assess penalties on behalf of the sending florist for orders not rejected or fulfilled in a timely matter.
"Thousands and thousands of orders are rejected after the holiday," says George Kanganis, executive vice president of sales at FTD. "A lot of florists never do it, they work hard to [respond right away and either fill or reject orders]. But many florists hold onto the order and then reject it when it's too late for another florist to fill the order on time.
For instance, during Valentine's Day 2008, 459 FTD orders went undelivered until after Valentine's Day, according to Kanganis. "That's what motivates this," he adds. "If you can't handle the order, just tell us, there are people who can."
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It appears that you will be the only one that knows your rating (besides FTD.coN of course), as it will only be on your statement, so other florists will not see your rating....
Florists Get Ranked, Pay Fees, Based on Rejected FTD Orders
Concern about late deliveries and poor quality product has prompted FTD to launch two new initiatives, one that ranks florists based on rejected and refunded orders and another that charges a fee for orders not rejected in a timely fashion.
The Quality Star Program will monitor and evaluate a shop's rejected orders and refunds and divide that dollar value by the total volume of orders filled to come up with a "star quality rating," according to John Higginson, vice president of Mercury Technology. Retailers ranking in the top-third of FTD florists will receive a "quality star," which will be indicated in the member statement, as well as how they are ranked relative to FTD florists overall.
Higginson says the program, set to launch later this summer, is designed to give retailers an opportunity to see how their shop is performing compared to others in the industry. "They can see how well they're doing and what changes they want to make," he says.
The initiative that's creating even greater "buzz" in the industry, because it directly impacts a shop owner's wallet, is the Delayed Response Program, launched June 1, in which FTD will assess penalties on behalf of the sending florist for orders not rejected or fulfilled in a timely matter.
"Thousands and thousands of orders are rejected after the holiday," says George Kanganis, executive vice president of sales at FTD. "A lot of florists never do it, they work hard to [respond right away and either fill or reject orders]. But many florists hold onto the order and then reject it when it's too late for another florist to fill the order on time.
For instance, during Valentine's Day 2008, 459 FTD orders went undelivered until after Valentine's Day, according to Kanganis. "That's what motivates this," he adds. "If you can't handle the order, just tell us, there are people who can."
_________________
It appears that you will be the only one that knows your rating (besides FTD.coN of course), as it will only be on your statement, so other florists will not see your rating....
