Doug Munro
Well-Known Member
Yoyser!!! Does the word disaster or debacle come to mind for anyone?
It's no wonder why the flower industry gets pounded on a regular basis in the media particularly at holidays.
The one thing for sure is that the filler on this order is not helping things. I am not a designer by any stretch of the imagination, but I am confident that even I could get closer to the mark on a simple piece like that. I often see complaints about the complexity, the hard to stock flowers, or the photography angles of pieces that are sold on-line by the wire services. In this case we have roses , daisies, and carns in a simple vase photographed as honestly as possible, and it still got screwed up by the filling florist.
What I find interesting is the comments suggesting that the problem may be "delivery related", please .... does anyone honestly believe those two pieces ever looked remotely the same. Rather than finding excuses to defend a poorly done job, lets be honest and admit that the consumer got burnt on this one, no doubt about it. The sad fact is that this happens all too often.
For too long as an industry we have felt the "substitutions" were and are a God given right bestowed on fulfillers. I have even had filling shops tell me outright that once they receive an order it is their order and they can substitute as they see fit. Get real, it is not their order, it is not my order, IT IS THE CUSTOMERS ORDER! So ultimately if a substitution needs to be decided on and made the customer is the one to ask.
The reality is substitution is a convenience for the filler, not the purchaser or recipient. As a consumer how would any of us feel if we say took our car to be painted, selected a color, paid for the work, then upon returning to pick up the car found that it had been painted dark green instead of the light green we selected. The reason? Didn't have the light green in stock at present, and had lots of inventory on dark green paint.
Better yet, order a vegetarian pizza and receive a meat lovers special. Why? Ran out of vegetables.............need I go on?
Yes, I am ranting, however this has been a bone of contention with me for years and a perfect example of why many consumers have abandoned flowers in favor of other gifting choices. Sadly at times as an industry we are the authors of our own demise.
It's no wonder why the flower industry gets pounded on a regular basis in the media particularly at holidays.
The one thing for sure is that the filler on this order is not helping things. I am not a designer by any stretch of the imagination, but I am confident that even I could get closer to the mark on a simple piece like that. I often see complaints about the complexity, the hard to stock flowers, or the photography angles of pieces that are sold on-line by the wire services. In this case we have roses , daisies, and carns in a simple vase photographed as honestly as possible, and it still got screwed up by the filling florist.
What I find interesting is the comments suggesting that the problem may be "delivery related", please .... does anyone honestly believe those two pieces ever looked remotely the same. Rather than finding excuses to defend a poorly done job, lets be honest and admit that the consumer got burnt on this one, no doubt about it. The sad fact is that this happens all too often.
For too long as an industry we have felt the "substitutions" were and are a God given right bestowed on fulfillers. I have even had filling shops tell me outright that once they receive an order it is their order and they can substitute as they see fit. Get real, it is not their order, it is not my order, IT IS THE CUSTOMERS ORDER! So ultimately if a substitution needs to be decided on and made the customer is the one to ask.
The reality is substitution is a convenience for the filler, not the purchaser or recipient. As a consumer how would any of us feel if we say took our car to be painted, selected a color, paid for the work, then upon returning to pick up the car found that it had been painted dark green instead of the light green we selected. The reason? Didn't have the light green in stock at present, and had lots of inventory on dark green paint.
Better yet, order a vegetarian pizza and receive a meat lovers special. Why? Ran out of vegetables.............need I go on?
Yes, I am ranting, however this has been a bone of contention with me for years and a perfect example of why many consumers have abandoned flowers in favor of other gifting choices. Sadly at times as an industry we are the authors of our own demise.
