FYI, employees at FTD received a memo this week notifying them that the Mercury message fees were going to increase by $1.00 in the near future.
FTD to increase message fees
- Thread starter JCT
- Start date
That should be no surprise.........someone will have to pay for the increased traffic on the Mercury system caused by the DeCons starting in Dec. A minimum of 2 messages per order sent over the system, that also means that in your shop twice as much paper toner and hydro will be used for your Mercury printer ant it wear out twice as fast.
Just can't seem to get ahea some days :tread:
BTW, you can set the server so that ANS messages don't print...it just gives a pop up box. This is on the Merc system, and we have been testing it with good results...we'll still get printouts of anyone confirming to us...too much to consider at this time of year!:wallhead:
florist need to tell ftd or any wire service that any increase in fee`s at all are not doable & that you will cancel the service to something else, if anything fee`s should be lowered this message should spread fast to ever florist,the wire service has stuck it to the florist long enough we should not take it anymore,if we let this happen we will not be in buisness nor will they,tell then to chew on that for a while
I am at the point, having both major players in our store...not quite ready yet to kick all, but am going to meet with each, and tell them to convince me why they should be my one and only....survival of the fittest is going to be exercised. Our finances need to get more fit, and that unfortunately puts one service at the curb...for now....
When I get in these moods, I have to bite my tongue to keep from thoroughly cleaning house...we still need the employees!!! LOL
When I get in these moods, I have to bite my tongue to keep from thoroughly cleaning house...we still need the employees!!! LOL
That's why I posted this message Doug - to get the word out. We dropped FTD last December.
Further clarification of memo today said all messages would be $2.00. If you send a delivery confirmation back on an order, you will receive a credit of .50. Whoop, whoop
Time for fellow florists to stand up and tell FTD who's running their businesses!!
Further clarification of memo today said all messages would be $2.00. If you send a delivery confirmation back on an order, you will receive a credit of .50. Whoop, whoop
Time for fellow florists to stand up and tell FTD who's running their businesses!!
Not on Merc Direct...........it prints all orders and all related messages and you can't change those defaults.
small hijack of thread
I really think FTD is shooting themselves in the foot AGAIN! After sooo many add-on fees, there comes a point when the filling shops will start to implement their own fee schedules on wire-ins. Maybe not for B&M's but for the other orders that come over the Merc system. There has been many posts over the years on florists that shave an order, but it seems to me the major dot-coms just do the same thing aboveboard, and call it service fees or something else that the consumer thinks is part of the delivery process, rather than a big grab into the customers pocket to enrich their company. And then to add in$ult to injury FTD wants another piece of the fillers pie.
Is there anyone except, for a few specialized system owners, who feel it is NOT going to cost you more than 50cents to track your incoming orders and in a timely(as defined by FTD) manor send a d-con? Probably not.
I really think FTD is shooting themselves in the foot AGAIN! After sooo many add-on fees, there comes a point when the filling shops will start to implement their own fee schedules on wire-ins. Maybe not for B&M's but for the other orders that come over the Merc system. There has been many posts over the years on florists that shave an order, but it seems to me the major dot-coms just do the same thing aboveboard, and call it service fees or something else that the consumer thinks is part of the delivery process, rather than a big grab into the customers pocket to enrich their company. And then to add in$ult to injury FTD wants another piece of the fillers pie.
Is there anyone except, for a few specialized system owners, who feel it is NOT going to cost you more than 50cents to track your incoming orders and in a timely(as defined by FTD) manor send a d-con? Probably not.
BOSS
FlowerChat Administrator
It's a simple money grab on FTD's part... there is no human intervention on their part requiring them to recoup any added expense. The burden is on the florist. While I think they are trying to force florists to provide more information which is good, I believe it's in their interest and not other florists based on order volume and consumer promises.Is there anyone except, for a few specialized system owners, who feel it is NOT going to cost you more than 50cents to track your incoming orders and in a timely(as defined by FTD) manor send a d-con? Probably not.
Time to set up some automatic rejection criteria and automated messaging to eliminate junk orders before they even show up.
Yes Mark we will be sending another tech note on how to. if you read the last one 2 weeks ago it detailed how to prevent before it happens. Still would like some clarity on the messaging. Just think if the majority were on MAS Direct no need for messgaing you see and track 24/7 hopefully next year we can change that or make some headway...
BOSS
FlowerChat Administrator
Yep... being able to pre-set my acceptable criteria for incoming orders is a "kewl tool" that will eliminate having to "inspect" every incoming order to make sure it fits our "acceptable limits". Automatic rejections, and automatic messaging based on "order factors" is another tool setting MAS at the top.
Dang Hal, if everyone was on MAS or MAS Direct it would probably give us all another couple hours in the day
That's why I posted this message Doug - to get the word out. We dropped FTD last December.
Further clarification of memo today said all messages would be $2.00. If you send a delivery confirmation back on an order, you will receive a credit of .50. Whoop, whoop
Time for fellow florists to stand up and tell FTD who's running their businesses!!
with all the fee`s and i said ALL THE FEES florist can`t make any money filling an order to 100% of valu if you get a $100.00 order the florist is lucky to $65.00 then you take out labor & cost of the flowers guess who get the short in of the stick YOU THE FLORIST
I understand all phone orders will have the $2 reporting fee per order.
Wanna bet it's gonna make a lot of FTD florists stop taking phone-ins at all?
Wanna bet it's gonna make a lot of FTD florists stop taking phone-ins at all?
avenuegardensflorist
Well-Known Member
....
this month we had 4 duplicate reports!
2 from last month and 2 were mercs this
month, reported manually.
Is ftd still adding people who
are oblivious to the process or are these
people padding their incomings hoping to
not get an adj or at the minimum a 60
day loan!
Most ever in one month. Why NOT a big
penalty for that?
this month we had 4 duplicate reports!
2 from last month and 2 were mercs this
month, reported manually.
Is ftd still adding people who
are oblivious to the process or are these
people padding their incomings hoping to
not get an adj or at the minimum a 60
day loan!
Most ever in one month. Why NOT a big
penalty for that?
BOSS
FlowerChat Administrator
David
Well-Known Member
Joe Mioux
Well-Known Member
Good, they ought to make the new fees $5 per transmission!
that will surely increase FTD's membership numbers, won't it! ?
that will surely increase FTD's membership numbers, won't it! ?
Remember the $3.99"GREEN " fee for getting your statements by mail.....forcing us to get by email......NOW how "GREEN" is the confirmation crap??? More paper waste! If we are florists can't it be assumed we ARE delivering and shouldn't need to confirm every order UNLESS there is a problem????Let's face it those few florists who don't deliver the orders will send a confirmation anyways and still not deliver it.
