FTD to increase message fees

[BOSS]

I have in writing from FTD customer support that orders NOT transmitted through the Merc will NOT be subject to the 50cent charge.

Hmmm... seems bass ackwards... the phone orders require more human involvement than electronic orders. So, how do they propose to handle "call-forwarded" orders and D-cons...??? Probably have to add another department and another line item charge...