I got a complaint this morning at 10am, customer was emailing pictures right away but I have never gotten them. The two photos posted are the ones I took 5 minutes before my husband walked out the door with them to deliver to the church.
The order was placed on Wednesday around noon, I made the spray at 4:30 and put in the cooler. The visitation was Thursday at 10:30 am. At 9 am Thursday I took it out of my cooler and checked all the flowers, at 9:10 I took these pictures of it, my husband delivered it to the church at 9:30.
The customer is saying it was wilting and dead, it was as embarrassment and they were so ashamed of it that they threw it in the trash after the service. He said the roses petals were hanging down and that all the flowers were half dead. He also said the colors were hideous and that he was going to contact Visa and do a charge back, he wasn't paying for dead flowers. Says he has pictures of it beside the casket, but has not sent them like he said he would. I told him I had pictures also.
He was the deceased person father and has ordered from us before and said he's always been very pleased. But that I used dead flowers and it was a totally depressing arrangement. The family was arriving at 9:30 when my husband arrived at the church, he moved our van so the hearse could put under the awning because it was pouring rain. The visitation was at 10:30, if he wasn't happy with it, why didn't he call right away. Why wait 2 days after, there was 1 hour before the visitation for me to make changes if he wasn't happy.
I've been doing flowers a long time and a spray can't look like this and an hour or 2 later be dead unless someone purposefully did something to it. I'm really upset about it, there flowers are not dead, not even old. I told him to have Visa contact me. My return/refund policy on my website states the product must be returned to receive a refund or replacement. Threw them in the trash. I'm not buying that.
This is what was in the spray, not considering the stand, oasis, holder and green. 6 Bells of Ireland, 5 larkspur, 5 blue/purple hydrangea, 7 escimo roses, 4 yarrow, 4 yellow sprays, 5 Veronica. Price was $100.
The order was placed on Wednesday around noon, I made the spray at 4:30 and put in the cooler. The visitation was Thursday at 10:30 am. At 9 am Thursday I took it out of my cooler and checked all the flowers, at 9:10 I took these pictures of it, my husband delivered it to the church at 9:30.
The customer is saying it was wilting and dead, it was as embarrassment and they were so ashamed of it that they threw it in the trash after the service. He said the roses petals were hanging down and that all the flowers were half dead. He also said the colors were hideous and that he was going to contact Visa and do a charge back, he wasn't paying for dead flowers. Says he has pictures of it beside the casket, but has not sent them like he said he would. I told him I had pictures also.
He was the deceased person father and has ordered from us before and said he's always been very pleased. But that I used dead flowers and it was a totally depressing arrangement. The family was arriving at 9:30 when my husband arrived at the church, he moved our van so the hearse could put under the awning because it was pouring rain. The visitation was at 10:30, if he wasn't happy with it, why didn't he call right away. Why wait 2 days after, there was 1 hour before the visitation for me to make changes if he wasn't happy.
I've been doing flowers a long time and a spray can't look like this and an hour or 2 later be dead unless someone purposefully did something to it. I'm really upset about it, there flowers are not dead, not even old. I told him to have Visa contact me. My return/refund policy on my website states the product must be returned to receive a refund or replacement. Threw them in the trash. I'm not buying that.
This is what was in the spray, not considering the stand, oasis, holder and green. 6 Bells of Ireland, 5 larkspur, 5 blue/purple hydrangea, 7 escimo roses, 4 yarrow, 4 yellow sprays, 5 Veronica. Price was $100.
