Funeral flower complaint

Lizi said:
Couldn't reach my customer yesterday. I just called and when he answered the phone instead of saying hello, he said, what do you want? I told him I would like to discuss the situation with the flowers, he told me he had just gotten back to his home and was trying to get over his grief, so what did I want. I told him I would just let him call me when he and his wife got settled in since they were just getting in from the airport. We'll just have to see where this goes.
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Just leave this alone....you are bordering on "harassment", you are NOT to "blame", some people, are just "some people"......
 
as bad as we hate to get a complaint and to follow it up and to want to make it right - Mikey may have the right answer.....let him make the next call or move. It is too easy for him to file an harrasment charge.
 
Don't really know how a call to follow-up on a complaint would be considered 'harassment'. The gentleman said he had photos and never sent them. He claimed to have thrown the easel in the trash yet it was found laying on the grave days later.

Lizi's just trying to clear up the confusion and protect her shop's reputation.
 
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CHR said:
Don't really know how a call to follow-up on a complaint would be considered 'harassment'. The gentleman said he had photos and never sent them. He claimed to have thrown the easel in the trash yet it was found laying on the grave days later.

Lizi's just trying to clear up the confusion and protect her shop's reputation.
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I 100% agree.
 
CHR said:
Don't really know how a call to follow-up on a complaint would be considered 'harassment'. The gentleman said he had photos and never sent them. He claimed to have thrown the easel in the trash yet it was found laying on the grave days later.

Lizi's just trying to clear up the confusion and protect her shop's reputation.
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if push comes to shove, opinions will ALWAYS "side" with someone grieving......whether he's embellished the truth or not!.....Lizi's wish to "clear things up" are obviously NOT the customer's wishes.....based on what she presented in her case!
He's found a "trigger"...if Lizi calls him again, he's gonna "pull it".......just let things cool off!!
 
While I agree that one phone call is not harrassment, I would probably let it go at this point as well. Maybe he was just spouting off and has no intention of actually asking for a chargeback. As much as it's probably bugging you about his comments, now may not be the time to resolve this. IF he does file a chargeback, just make sure you have all your ducks in a row and have written down all the events as well as you can remember them-especially dates and times. Perhaps, after some time goes by, you can write him a letter and explain to him your distress over the situation. After all, it is your livlihood and reputation and you care deeply if your customers are not happy. It's ok to give him some time to grieve, but it is not an excuse for someone to make false accusations and try to get out of paying for products delivered and services rendered.
 
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sandytf said:
While I agree that one phone call is not harrassment, I would probably let it go at this point as well. Maybe he was just spouting off and has no intention of actually asking for a chargeback. As much as it's probably bugging you about his comments, now may not be the time to resolve this. IF he does file a chargeback, just make sure you have all your ducks in a row and have written down all the events as well as you can remember them-especially dates and times. Perhaps, after some time goes by, you can write him a letter and explain to him your distress over the situation. After all, it is your livlihood and reputation and you care deeply if your customers are not happy. It's ok to give him some time to grieve, but it is not an excuse for someone to make false accusations and try to get out of paying for products delivered and services rendered.
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you said it better Sandy!
 
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