Hey Mikey - I got a Delayed Response fine!

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bloomz

bloomz

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Nov 12, 2002
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OK True Confessions up in here at Flowerchat.....I'm such a failure and so unprofessional.
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My first thought when I saw it was aww shid now I'm gonna have to pay Mikey. Dang!
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So I looked it up and found the order.

Delivery to hospital with instructions "hope you can find this person sender wasn't clear".

Well we didn't find her - she had left the building - feet first.

I wasn't working that day so my employee called the sending shop and told them - they told her just to reject it - past the cutoff time, and she did it, not knowing the dire consequences - a $96 fine.

When I called FTD we both got a morbid yuk out of it.

They wiped the fine - do I still have to pay you Mikey??? :rofl:

rock and roll baby...

I still love the DRP.

PS the flip side of it was I had

1 A and 3 C's credited to me - total of $290 - and yes they were orders that deserved it and my customers got proper treatment.
 
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JB - I worked with a nurse for many years and they refer to this as a 'CELESTIAL DISCHARGE'
 
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RWK said:
JB - I worked with a nurse for many years and they refer to this as a 'CELESTIAL DISCHARGE'
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I had one of those, and BOY, did I EVER see 'stars".....
P.S. ....I think the guys and gals at the international space station "hid" my "Quality Star"....
 
bloomz said:
OK True Confessions up in here at Flowerchat.....I'm such a failure and so unprofessional.
----------------------------------------

My first thought when I saw it was aww shid now I'm gonna have to pay Mikey. Dang!
----------------------------------------

So I looked it up and found the order.

Delivery to hospital with instructions "hope you can find this person sender wasn't clear".

Well we didn't find her - she had left the building - feet first.

I wasn't working that day so my employee called the sending shop and told them - they told her just to reject it - past the cutoff time, and she did it, not knowing the dire consequences - a $96 fine.

When I called FTD we both got a morbid yuk out of it.

They wiped the fine - do I still have to pay you Mikey??? :rofl:

rock and roll baby...

I still love the DRP.

PS the flip side of it was I had

1 A and 3 C's credited to me - total of $290 - and yes they were orders that deserved it and my customers got proper treatment.
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never mind that......yesterday, I actually jumped in the truck and DROVE to that "clandestine" address in Hamilton, looking to RETRIEVE that order, but, alas, as has happened in the past, my OWN DRP failed to resolve our mutual "issue" and I hope you didn't get a "speeding ticket" on the Merc.....
Some days, it's NOT about the money......
 
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So I don't owe you that $10,000 then? (isn't that what we bet on who would get one first?)

Thanks for the tip on that order, tho I called the guy and he actually sounded ok, so dunno if I'll get a chargeback or not - but you done good - thank you my friend.
 
bloomz said:
So I don't owe you that $10,000 then? (isn't that what we bet on who would get one first?)

Thanks for the tip on that order, tho I called the guy and he actually sounded ok, so dunno if I'll get a chargeback or not - but you done good - thank you my friend.
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was it pesos, or rubles??
 
George - with the DRP program you must reject an order within 2 hours if you're not going to fill it. if not $10 fine, if after cutoff time on delivery date - double the cost of the order.

You can refund the money to the customer and still deliver his flowers - a great way to save a customer. Something we used to have to do on our own dime.

And it's making many more florists pay attention and handle incoming in a professional manner.

I think it rocks. Most of the WS haters up in here think it's a travesty, tho I can't imagine why realisticly they would worry about it, unless they don't handle orders professionally.

If they can't do that - they really should just leave. I guess a couple did.

But it gave many yet another reason to gripe about the wire services, like they needed that.

I love it.

Did I already say that?
 
I am feeling really green now but was the customer dead?? Is that what you are saying, i am confused, not that it takes a lot!!:eek:face
 
Yes she had died and that's why - she had already "checked out" before we got the delivery to her.

We couldn't find her in the hospital but the hosp hadn't told us that, so we had to wait for the sending florist to call the senders and let us know.

Hence the late (delayed) response. My employee didn't know to ask them to cancel it, so she "innocently" sent a reject, and we got fined double the cost of the order for it. It was just short of 4 hours since we recieved the order, but after the 2PM cutoff time for same day delivery.

But I got it fixed.

I remember this happening to Kirk once and he was totally cheesed over it, - there are circumstances behond our control, but if you know the program well you learn how to work with it.
 
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I forgot to mention - FTD told us in order to clear the fine - since we didn't have a signed delivery slip they would need a toe print from the recipient.


OK I'm going to bed now.....
 
bloomz said:
I forgot to mention - FTD told us in order to clear the fine - since we didn't have a signed delivery slip they would need a toe print from the recipient.
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I bet you learned that trick from Toto....... :rofl:
 
I am also a huge fan of the DRP. The only down side is when a florist is clearly in the wrong - didn't deliver our order - and either refuses to reject it because of the fine or claims they never got it in the first place (when we can see on the Mercury they did). FTD is no help in these scenarios - they offer us $40 to send an arrangement out instead of forcing the rejection and letting the proper punishment take place.
 
I swear this is true...we got an order for an elderly woman. Attempted delivery to her house, and was told by the neighbor that she was taken to the hospital the night before...so we ran it to the hospital. You guessed it, she had been moved to a nursing home. My employee called at this point to ask if she should try there. I said yes, and hoped that she was there and not at the only stop available to her at that point. She was there...for two days, and then took her final trip down the street to the funeral home. While I am not an FTD shop, I would hope they would have given us a pass for our effort.
 
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pnyflr said:
I swear this is true...we got an order for an elderly woman. Attempted delivery to her house, and was told by the neighbor that she was taken to the hospital the night before...so we ran it to the hospital. You guessed it, she had been moved to a nursing home. My employee called at this point to ask if she should try there. I said yes, and hoped that she was there and not at the only stop available to her at that point. She was there...for two days, and then took her final trip down the street to the funeral home. While I am not an FTD shop, I would hope they would have given us a pass for our effort.
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Yes - this is exactly what they would refund for. The way I handle it here is if we had an outgoing order and this was the outcome - we just cancel the order to avoid this. The fee structure is more to help out the customer when the filling florist just ignored the order all together.
 
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kt4ye said:
That's also a definition of a rainstorm.

Bill
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Bill don't scare me like that!!...I thought you said" Bloomz had a brainstorm"!! (just quickly scanning!)
 
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eplummer said:
I am also a huge fan of the DRP. The only down side is when a florist is clearly in the wrong - didn't deliver our order - and either refuses to reject it because of the fine or claims they never got it in the first place (when we can see on the Mercury they did). FTD is no help in these scenarios - they offer us $40 to send an arrangement out instead of forcing the rejection and letting the proper punishment take place.
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I'm dealing with one RIGHT NOW, as we speak...used to be a good shop in Vancouver....
 
Do they always call you when you have a credit coming? I just got my second call in a week that I'm getting a credit...

Seems like a waste of time and money to have someone call on each one???!!??
 
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