Hey Mikey - I got a Delayed Response fine!

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No................I just see them on the statement
 
BOSS said:
Do they always call you when you have a credit coming? I just got my second call in a week that I'm getting a credit...

Seems like a waste of time and money to have someone call on each one???!!??
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I get a lot of credits each month - but - only get calls on the ones that the shop being penalized has called to complain. Those calls drive me insane. They want to know if I had to do something to compensate my customer - and if not - they would like to credit back the other shop. Depending, of course, I will allow them to give the money back (assuming I didn't pass it on to my customer in some way). I just hate how they put the decision on me and waste my time calling me about it.
 
eplummer said:
I get a lot of credits each month - but - only get calls on the ones that the shop being penalized has called to complain. Those calls drive me insane. They want to know if I had to do something to compensate my customer - and if not - they would like to credit back the other shop. Depending, of course, I will allow them to give the money back (assuming I didn't pass it on to my customer in some way). I just hate how they put the decision on me and waste my time calling me about it.
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"They" want to know????

Who are "they" to tell you how to run your business?

And what you have done to keep your customer?

"You" (they) set the policy...now follow it!!

And stop with the phone calls...thanks...click.
 
Here's one for you....

Order was for Wed May 27th,

This email is in response to a reply from a shop in Vancouver, B.C.
Mayhew Sherwood Flowers , FTD Code # 71-0871AA.
The Merc Order # was O7313H-2213, recipient was Doctor Winnie, dated May 26/09, for delivery on May 27/09
The sender reported this order NOT delivered on June 11/09, and we sent an "ask" message Admin # Q5069V-6596., requesting "confirmation" of delivery.
We recieved an incoming answer message, that the order was delivered June 12, 2009...it was NOT, either date.
We followed up with the recipient in vancouver, woke her up, 6:45 am., on Fri, June 12th, and she re-affirmed that this order was NOT delivered, on either date!!
We messaged the shop, telling them that they had "betrayed" the sacred trust of shop to shop sending, Mon June 15/09, admin# Q8776L-6602.
We recieved a message back, Mon June 15/09 basically denying any wrong doing, and "accusing" us of "exhausting mistrust"......
We WANT and MUST have an answer as to what will be done about such a shop, in FTD??
We pay "quality assurance insurance" fees for upholding some semblance of dignity in shop to shop handling of orders.
A "refund" to our customer has been made in full, she will NOT use YOUR services again, and will call direct.
An apoligy bouquet has been "authorized" by FTD member services, and OUR sender is FURIOUS, and is BEYOND apoligies..this was a VERY SPECIAL EVENT for her!!
Mistakes are granted, errors can and will be made, flagrant abuse is absolutely untolerable.
If we cannot trust FTD'S shop members, what the hell's the use??
Mike Bojeczko
75-3772AA

above was an email sent to FTD HQ
 

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I came in to one today $169 order for Anniversary on Saturday.

Their "computer was down" what would I like them to do.

Well I'd like you to reject it so I can handle it properly with my customer. that's what. I really wouldn't mind if they explained their lameness to my customer also. He placed his trust in me to delivery a very nice Anniversary statement to his wife.

Yes, to me, "computer is down" is irresponsible order handling, just like "printer didn't work"

Waiting for their rejection now....
 
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The first thing that comes to mind is "that sucks".

The second thing is to check our own records.

We've never used the shop you mention in the past 10 years.

In fact, we only have 3 shops in Greater Vancouver that have made our "Preferred Florists List".

There is something to be said about the benefits of being an OG...;)
 
I've now sent 6 messages asking for rejection on Saturday's order.

Either they aren't gonna do it or their system is down again (tho Mercury tells me it isn't)
 
bloomz said:
I've now sent 6 messages asking for rejection on Saturday's order.

Either they aren't gonna do it or their system is down again (tho Mercury tells me it isn't)
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JB, not sure where that order went to but I do know that when we had merc direct and / or dove, all it took was a blip of the power chain and our machines were off line without us knowing it. Until the machines were turned off and rebooted, we didn't know until a new sequence numbered order came in and logged in the # to find missing order/messages. Yup, did happen here and often with our power company (like in the middle of the night and the pcs were running 24hrs) Learned to reboot the Dove almost every day it was so sensitive.
 
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bloomz said:
I've now sent 6 messages asking for rejection on Saturday's order.

Either they aren't gonna do it or their system is down again (tho Mercury tells me it isn't)
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I finally got the rejection yesterday.

Gave customer's money back, they were cheesed and won't be back (and I don't blame them) - I'll use the other $169 to try to buy a new customer.

Said their system was down again is why they couldn't answer, but mercury showed the messages being delivered.
 
bloomz said:
I finally got the rejection yesterday.

Gave customer's money back, they were cheesed and won't be back (and I don't blame them) - I'll use the other $169 to try to buy a new customer.

Said their system was down again is why they couldn't answer, but mercury showed the messages being delivered.
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I agree with Rhonda, however, do you think this shop has any clue as to what is about to "transpire"??
 
prestonway said:
The first thing that comes to mind is "that sucks".

The second thing is to check our own records.

We've never used the shop you mention in the past 10 years.

In fact, we only have 3 shops in Greater Vancouver that have made our "Preferred Florists List".

There is something to be said about the benefits of being an OG...;)
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they've been devalued to the bottom of the compost heap.....:buttwiggl
 
Mikey the Flower Guy said:
I agree with Rhonda, however, do you think this shop has any clue as to what is about to "transpire"??
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Doubtful - that's a hefty fine.

I do hope they take it up with their software vendor. that software vendor, or the operators, cost me, and possibly the industry, a customer.

How do you quantify that?

Skin used to tell me a customer should be pictured with a $500 bill plastered on their forehead when they walk in the door.
 
bloomz said:
Doubtful - that's a hefty fine.

I do hope they take it up with their software vendor. that software vendor, or the operators, cost me, and possibly the industry, a customer.

How do you quantify that?

Skin used to tell me a customer should be pictured with a $500 bill plastered on their forehead when they walk in the door.
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...and where's Skin now?

Oh yea...

RC swallowed him!

Hmmmm...is there a lesson in there somewhere?

:>:>:>
 
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I think I'd spell that as = Golden Parachute.

And yes there is a huge lesson there!
 
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