HOLD UP! ALL FTDer's

[bluebonnet]

I am quoting myself because I have new information on this...

Spoke to a "Nancy" at FTD (regarding a problem order with a florist in CA) who CORRECTED me about the 24 hour thing. A florist has until THE END OF THE MONTH to respond to a CAN message. If no DEN or CON is sent by the end of the current month, the order is AUTOMATICALLY cancelled. So it is better to DEN the CAN request if you have any issues with an order, or feel that you filled the order correctly. That way, you will be paid for the order (ASSuming it is yours and you filled it correctly) and the florist CHARGED for the order will then be able to file an ADJ and the wheels of detective work will start.

Clear as mud?

- H.

THANK YOU, H.!!
I knew I was not making this up as I have many times not confirmed on a CAN or CON within the 24hr time frame and it all came out fine on the current statement! Told by several people at different times by FTD what you have stated in the quote is exactly how it works time after time!!

Now, with credits to you on adj. with purchases/orders they do have to get that in by the 25th so it will show up on the current statement, anything claimed by the member for credits after the 25th goes to the next months statement.

You just made my day!! on not being confused, calling, etc. being on hold today!
Cyndi

 

[bloomz]

One other missing segment....The Flowers All Hours Orders...Cathy will let you know how it all pans out next week.

After hearing of a friend who had lost over 50 of them - I had them send me an Excel file with all of mine on it and they were all in my system.

I think Ted did a smart thing keeping his modems. I was told at Mercury the other day if I ever decide to go Merc direct to hang onto them as they could never foresee this same problem happening with Modems.

 

[bluebonnet]

The one thing I did do !!! When seeing the communications alert popping up so often on Thursday along with the FTD man calling to perform a DSL or whatever he says on that tape, I unforwarded my lines! Yep! the rings were constant, the old tape recorder worked well, but at least I did not have to get that faxed as well like the web page orders!


Cyndi