hot off the wire

[thesaint]

TF asked a number of florists to leave the network......yada yada


which one's Shawn?

 

[lori042499]

TF asked a number of florists to leave the network......yada yada


which one's Shawn?

What is this all about??? Is there a link to a story??

 

[CHR]

Shawn's the CEO. Who did he ask to leave? Did he say why?

 

[herndonflorist]

Teleflora General Message

Has anyone else gotten the gen message from Teleflora announcing that they asked a number of florists to leave as part of their ongoing Quality Assurance program? Who did they ask to leave?

 

[lori042499]

Here it is, doesn't say much...

Announcement from Teleflora President
June 9, 2009: This week, Teleflora asked a number of florists to leave the Teleflora Network as part of our ongoing Network Quality Program. Whether ordering online or in your shop, consumers expect and deserve a high level of service. As your partner, Teleflora is committed to sending 100% of our orders to member florists as well as maintaining a quality network that you can rely on to provide the highest quality, hand-arranged and hand-delivered arrangements. For additional information about Teleflora’s commitment to network quality, visit www.myteleflora.com.

Shawn Weidmann, President

 

[LJVF]

Shawn's the CEO. Who did he ask to leave? Did he say why?

Here is the message:

Announcement from Teleflora President

June 9, 2009: This week, Teleflora asked a number of florists to leave the Teleflora Network as part of our ongoing Network Quality Program. Whether ordering online or in your shop, consumers expect and deserve a high level of service. As your partner, Teleflora is committed to sending 100% of our orders to member florists as well as maintaining a quality network that you can rely on to provide the highest quality, hand-arranged and hand-delivered arrangements. For additional information about Teleflora’s commitment to network quality, visit www.myteleflora.com.

Shawn Weidmann, President

 

[lori042499]

This is a good step for TF..although I am sure it is in direct response to so many florists wanting to cut the 20.00 QA charge out of their budget and TF not wanting to lose that income...

But hey, we pay it and there should be consequences to florists putting out a crap product, it is not helping TF or the industry by keeping them on...I, for one, have less faith in the florists I am sending my orders to these days especially if they don't have anything posted on their website made by themselves...it is very difficult to choose..

 

[Queen of Weddings]

Yeah what ever they have been calling and trying to wine and dine everyone here for days to get us to rejoin them, after many years of being with out them, They need to check out the shops in my area that are spray can things all over the place, " No brown berries, that is Ok we can spray them""'LOL sorry..

 

[LORRIE]

ASK them to leave?? Like they have a choice?? If it's for QUALITY issues they should have been MADE to leave, most a long time ago. IMHO Sounds like TF is setting themselves up for a press release, saying how much quailty control they have. My BS meter is off the chart!:scooter:

 

[Eric S]

All they have to do is offer a $300 credit just like American Express Did.

 

[Pandalou]

I got it today. What a surprise. So how do we know who got kicked out?
Does the order go to Teleflora and get rerouted?

 

[Eric S]

If they want its members to believe this bold move then provide a list of the florist that have been asked to leave and they better hope it includes DOGS!!!!

Because its not just poor quality issues wiht brick and mortor its also about misleading marketing techniques and false promises.

 

[Bigted]

Call me a skeptic, but in the past the "quality issues" had more to do with the quality of the monthly check that was owed but not paid.

If it really is true, this is a good step for Teleflora.

 

[strippinrose]

Shawn's the CEO. Who did he ask to leave? Did he say why?

love to know haha

 

[Dorothy]

Darn, I was hoping our 'competition' got kicked out for non-payment (none of the wholesaler reps will deal with them for that) or shoddy work but, nope, they still have a TF website...poo

 

[Bob]

Announcement from Teleflora President

June 9, 2009: This week, Teleflora asked a number of florists to leave the Teleflora Network as part of our ongoing Network Quality Program. Whether ordering online or in your shop, consumers expect and deserve a high level of service. As your partner, Teleflora is committed to sending 100% of our orders to member florists as well as maintaining a quality network that you can rely on to provide the highest quality, hand-arranged and hand-delivered arrangements. For additional information about Teleflora’s commitment to network quality, visit www.myteleflora.com.

Shawn Weidmann, President

Does this mean that the new directory will be smaller with less florists?

Thanks for the explanation.

 

[Spookyflowers]

Wish it would mean no directory that I have to pay for and goes in the dumpster when I get it.
I'd like a list also of who got booted.
I have a shop here in town who has not been with them for along time but still have the sign in the shop window. I complained to the rep and he said he'd stop and have her take out of window guess what she wasn't even open when he stopped. He came back and ask me if she was still open as she was closed and it was 2 in the afternoon.
I'm sure non payment is more likely as to why they got ask to leave.

 

[shannonlovesflowers]

Yes! I want to see the list too!

Hey maybe all the b**ching we do on here may be working.

 

[BOSS]

Shawn's the CEO. Who did he ask to leave? Did he say why?

Having determined that there is a radical faction forming within the FlowerChat Community, Teleflora took the unusual step today to ask a number of florists to leave their network. CEO, Shawn Weidman only elaborated to say, The growth in the FlowerChat NATION has begun to erode the ability to continually deceive the consumer by supporting ficticious listings both online and in printed Yellow Pages.

:rofl::rofl::rofl::rofl::rofl::rofl:

 

[LJVF]

Here is more:

Network Quality Program FAQ:

* Why Did Teleflora Start This Program?
* How are Shops Selected for Testing?
* How Is the Test Issued?
* What Elements are Evaluated in the Test?
* How Will a Shop Know if They Have Been Tested?
* How Often Can a Shop be Tested?
* What Happens to Shops Rated Below Average?
* Can a Shop be Dropped from Teleflora Membership?
* Why is There a Fee Associated with This Program?
* Can I Recommend a Shop for Testing?
* How are Evaluators Selected?
* How Can I Become a Evaluator?
* How Confidential is this Evaluation?
* Who Can I Contact Regarding This Program?

Why Did Teleflora Start This Program?
Although our quality of network has always been very strong, this program ensures that it remains the best. It also will consistently guarantee 100% customer and member florist satisfaction. It develops trust and reliability in the network and ensures more orders and repeat customers for all florists.

How are Shops Selected for Testing?
It’s a random statistical process conducted monthly targeting a large, representative sample of U.S. Teleflora shops. Selection process criteria may include, but will not be limited to geographic location, amount of orders, requests for evaluation.

How Is the Test Issued?
A shop is selected and a regular order is placed with them. The order may be placed through different means – by wire, internet, phone or walk-in. Orders will vary across the spectrum of price ranges, styles and occasions.

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What Elements are Evaluated in the Test?
The evaluation of the product and delivery service of a florist is based on a customer’s perspective and will include: likeness of delivered item to original item ordered, appearance of the flower, accuracy of card message and delivery accuracy.

How Will a Shop Know if They Have Been Tested?
A communication will be sent to the shop that will include findings of the test based on the above elements. Each element will be evaluated on a scale from 1 – 5 with 5 being superior, 1 being unsatisfactory. Recommendations may also be included on ways to improve on areas that don’t receive a “5” rating.

How Often Can a Shop be Tested?
A shop can be tested up to a maximum of three times in a year.

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What Happens to Shops Rated Below Average?
We anticipate all shops will receive top marks however a shop that receives a majority of below average ratings in one evaluation will be contacted by their Marketing Counselor to discuss improvements. Shops will be given a standard time period to improve those areas in question. After that period, another evaluation will be conducted and another rating issued.

Can a Shop be Dropped from Teleflora Membership?
Although we expect our members to all pass their tests with top ratings, we reserve the right to cancel a shop’s Teleflora membership based on multiple unsatisfactory evaluations.

Why is There a Fee Associated with This Program?
This service ensures customers will continue to use Teleflora’s network to send flower orders. That means more money and orders for you. The $20 monthly fee allows us to manage the service effectively and helps bring more orders to you.

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Can I Recommend a Shop for Testing?
To remain unbiased, we undergo a statistical analysis that creates the random, representative group of shops to test.

How are Evaluators Selected?
Evaluators are professionally trained and are selected based on a test shop’s location.

How Can I Become a Evaluator?
Submit requests to Customer Service 800.421.2815. We will keep you in mind if we need additional evaluators.

How Confidential is this Evaluation?
Teleflora respects your privacy in this matter and ensures your shop’s evaluations and name will not be mentioned publicly to the floral industry without your express authorization.

Who Can I Contact Regarding This Program?
Contact Customer Service at 800.421.2815 and mention Teleflora’s Network Quality Program.