hot off the wire

[Dorothy]

Wish it would mean no directory that I have to pay for and goes in the dumpster when I get it.
I'd like a list also of who got booted.
I have a shop here in town who has not been with them for along time but still have the sign in the shop window. I complained to the rep and he said he'd stop and have her take out of window guess what she wasn't even open when he stopped. He came back and ask me if she was still open as she was closed and it was 2 in the afternoon.
I'm sure non payment is more likely as to why they got ask to leave.

The other shop here in our town closed their flagship location in a neighboring city May 1, 2007. For over a year they still had the first shop's address on their website, as well as the new one in our town (they opened here in 2006). I complained anonymously to TF. Don't know if it helped but now they just have the old store's name and 800-number and of course the new shop's name, address and ph # on their site.

 

[SpringCity]

There are a couple of shops around here, I'm curious to see if they will be included in this. One a few towns away, I freelanced in a few years back had NO SINK, dirt floors, and major filth. There is also a shop in the town where I live, and same thing; conditions not fit for animals let alone flowers. They are both Teleflora shops.

It'll be interesting to see.

 

[CHERYL BAKIN]

I sent a Dove message to Mr. Weidmann asking that the names, city/state locations and shop codes be published, so that all of us who use the Dove system and various TF technology products can be made aware & can mark our systems accordingly, so that no orders are sent to "non-members" who are not fillingor sending quality orders as promised.

Awaiting his reply.

Cheryl

 

[ourfathershou25]

Are they going to boot the Order Gathers out also.

 

[Chezbloom]

Skeptical Chez Bloom believes too that this is nothing more than TF booting out non-paying shops and making it look like Quality control because so many shops questioned the expensive "quality control" program. Sort of like cops arresting "someone" in a crime to quiet the masses. I call ::BS on it.

 

[bloomz]

Can I Recommend a Shop for Testing?
To remain unbiased, we undergo a statistical analysis that creates the random, representative group of shops to test.

Don't we wish? (however, that sounds like baloney - why wouldn't they test a shp that has quality complaints - you know they have that data.)

Now if they would just do a Delayed Response Program as well...


But most of the time the other ones list shops that have been suspended in the statements, but come to think of it - I'm not sure TF does this.

awww crap, just opened my FTD statement - post coming about Delayed Response.

 

[Eric S]

Looks like we did not get this general message today.

 

[Rhonda]

we didn't cause we're not Dove...but I kind of laughed when Marion Smith Flowers from Zephyrhills called and asked if I was still Teleflora!
(but I do think they remembered that I told them I was dropping TF and would take direct orders)

 

[SusanHawk]

I emailed Shawn asking for the list, but I'm doubtful that they will release the information. Could be considered name bashing.

 

[LJVF]

Not sure if anyone caught my post earlier in this thread with the FAQ list of the Network Quality Program, but according to their policy, all evaluations are kept confidential unless release is authorized by the member:

How Confidential is this Evaluation?
Teleflora respects your privacy in this matter and ensures your shop’s evaluations and name will not be mentioned publicly to the floral industry without your express authorization.

Originally I wasn't clear if they meant the name of the person who evaluates is kept confidential or the evaluation itself is confidential, I believe it's the latter.

 

[bloomz]

I've definitely seen it on FTD statements something like "suspended for quality problems" - I'll look Thursday when I decide to go to work again.

 

[CHERYL BAKIN]

Knowing that Teleflora reads here, I'm going to post my logic for asking for the list of shops suspended.

If TF has removed membership privileges from a shop, and no-one knows, the shop will just keep sending orders via PHONE for as long as they can....and we, the filling florist is none the wiser.

Our directories are updated every 3 months.
Current dirctory covers May - June - July.
so, it will be the end of July before we receive a new directory or directory on disk.
In the mean time, if I take an order by phone, the shop code will come up in our system as "valid".

When I report a phone transaction from a suspended member, say at the end of June, it will be MID-JULY before I am aware that the member was suspended via my June 30 statement.

An order called to me in JULY would not show up on my statement until Mid-August.

And all of this pre-supposes that I am reporting all phone orders promptly and correctly.

At that point, I have little to no recourse.
TF won't pay me.
Order has been filled on our end, and sending shop is now in the wind.

We, the FILLING SHOPs, get screwed again!!

FTD generally published a list of Suspended or NO LONGER ACTIVE members -- it arrived with each statement every month. It was quite easy to go thru & mark each shop so that orders were not accepted from someone who was NO LONGER ACTIVE.

TF needs to step up and do the same thing -- immediately!!Many of us have technology. It is not a big deal to send a new directory on disk -- or send us a paper list that we can use to update our systems manually. Simply send us a list of NO LONGER ACTIVE MEMBERS -- NAME, CITY, STATE, ZIP CODE AND TF MEMBER #. Listing a shop "as no longer active" does not in any way imply that a member is suspended. It just means that they cannot send orders TF. It helps us all.

How about it, Teleflora????
Do you have the "real florists" best interests at heart?
This simple change would go a long way toward proving it.

Sincerely,

Cheryl Bakin,
Pittsburgh, Pa.

 

[Queen of Weddings]

I was told last night that some shops when they tried to use there system, it would not work and that is how there finding out, and that there sites were still active, but who knows...I hope it is none of you on here,,Hugs to you all,,,,

 

[CHR]

Which system? Dove, POS, MyTeleflora.com login or something else?

 

[Tuberose]

Would be nice to have some kind of proof and it's not just BS they are trying to feed us, like your dollars REALLY are at work.

trish

 

[CHERYL BAKIN]

Queen:
TF and FTD have always had the ability to "turn off" your Dove or Mercury -- meaning that if you try to send an order outbound, and you are suspended, your order will not go thru.

this generally happens to those who owe TF or FTd money.

that does not, however, stop those suspended shops from Calling the orders out -- and claiming that "something is wrong with their system". They give you a TF or FTD member #, it comes up valid in your computer system, and you fill the order. Only long after the fact -- when you report the order, and it is rejected because you filled for someone who is suspended --do you realize that you have been "scammed".

Your Daisy, & RTI and Eagle systems, as well as Mercury Advantage systems will still all work -- you just cannot send any orders out -- and of course, you do not receive any incoming.

Cheryl

 

[BOSS]

Your Daisy, & RTI and Eagle systems, as well as Mercury Advantage systems will still all work -- you just cannot send any orders out -- and of course, you do not receive any incoming.

Cheryl

They have the ability to make it a one way street... yes they can shut off a shops sending, but they can leave that same shops incoming open... helps lower the amount due...

One has to wonder why they have not gone to real-time directory updates...it's quite simple really...internet based... auto-updates... it would be the best thing for upstanding members who need accurate information...Bloomnet *may* have something **like** this on their online directory, but I've never looked at it...

MAS has the ability to update directory information across our network. Like I can change my codifications and notify the MAS community... why can't the wires do this too?

 

[Flowerchatter03]

Skeptical Chez Bloom believes too that this is nothing more than TF booting out non-paying shops and making it look like Quality control because so many shops questioned the expensive "quality control" program. Sort of like cops arresting "someone" in a crime to quiet the masses. I call ::BS on it.

Ding ding ding....we have a winner!!!