Just curious how many times a year do you see your Teleflora Rep?
What do you talk about when you see them?
What do you talk about when you see them?
How Many Times A Year Do You See Your Teleflora Rep.
- Thread starter Eric S
- Start date
Funny you should ask Eric. I HAD an appointmnent with mine to come in on Monday. she didn't show up, didn't call- nothing. She was suppose to call or come last friday, but she called to tell then that she would come by on Monday. Nope, didn't happen.
And it wasn't to shoot the bull either. Sort of a serious matter...like taking ownership of this shop and how the transition will work. Can't depend on any body anymore.
When I used to see reps I'd usually just talk to them on the stuff I didn't like. It always seemed to fall on deaf ears. So I quit b*tching. Does no good -ever.
And it wasn't to shoot the bull either. Sort of a serious matter...like taking ownership of this shop and how the transition will work. Can't depend on any body anymore.
When I used to see reps I'd usually just talk to them on the stuff I didn't like. It always seemed to fall on deaf ears. So I quit b*tching. Does no good -ever.
lori042499
Well-Known Member
- May 3, 2006
- 6,457
- 4,226
- 113
- 53
- State / Prov
- MA
I see mine twice a year at TF programs(i'm on the board)...If I need to speak with him about stuff I call or email...evey now and again he will call just to see how everything is going, I'm sure he doesn't like to call me because I do complain about @@@@e that bothers me about the company or my pos or what not..
Same here see him about once a year except at shows and then he's too busy trying to get new people so the ones he already has he could care less about.
I'm like you guys I tell him how it is and he doesn't like that.
I'm like you guys I tell him how it is and he doesn't like that.
bootcampguy
Well-Known Member
Does anyone know what these people are paid for not doing there job? I wish I had a job where I didn't have to work.
I only see my rep at shows. She hasn't been here in at least 3- 4 years.
herndonflorist
Well-Known Member
We had a very nice rep up until a couple of years ago. I asked what happened to her and was told she was a wonderful person and that Teleflora would miss her. I no longer have one as far as I know!
Carrieann
New Member
Sorry Eric, I can't answer your poll. My answer is not listed.
I DO know I have a rep. And I see him ZERO times a year.
If he is at a show, I see him there, but I don't think that is what you are talking about. And at shows, we pretty much say, hi and just chit chat if anything else.
The few times I have called him with a problem, he told me I had to call customer service!?
What do these people do anyway??
I DO know I have a rep. And I see him ZERO times a year.
If he is at a show, I see him there, but I don't think that is what you are talking about. And at shows, we pretty much say, hi and just chit chat if anything else.
The few times I have called him with a problem, he told me I had to call customer service!?
What do these people do anyway??
lil_goldie
New Member
- Apr 15, 2009
- 688
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- Ontario
We talk a little business, but I never have any questions for her. She comes in, gives us some free keychains and a new counter mat, tries to talk me into dove POS and I say no every year.
She gives me the same internet information each time and I throw it out, because it hasn't changed in three years.
She gives me the same internet information each time and I throw it out, because it hasn't changed in three years.
anytimeflowers
Linda
I'm NOT Teleflora, so I've seen my rep. at least three times this year!
Rhonda
Well-Known Member
When I was TF, I was lucky to see a rep at all. If I did, it was because I went to a state show and they had a booth there. Last one I had was a great gal and was very very interested in the OG issue, the lack of professionalism in shops that were TF, lack of quality of member shops and called me often regarding "issues" both she and I had. She was fired...about 4 weeks after her last visit. About 3 months later, the tech rep was also "fired".........
What do Reps do?? They sell the service, websites to those who don't have a clue, and sell POS to those who don't know better.....
What do Reps do?? They sell the service, websites to those who don't have a clue, and sell POS to those who don't know better.....
Carrieann
New Member
AH HA, THIS is what tel reps do!!
by the way, everyone keeps saying their reps try to sell them the pos. We have a guy that calls twice a year to try to talk us into the pos, but it is NOT our rep!!
BOSS
FlowerChat Administrator
Yep...seems to be the case.... heck they even show up with cookies and cupcakes...
Seems I get more perks by not being a member, than some do while being one... LOL
When we were TF (this is going back to the first half of the 2000's) we'd see our rep 5+ times per year, not counting shows, etc.
I did have an interesting chat not too long ago with someone at TF who told me they were changing the compensation structure to encourage more loyalty & retention. As a rep, you're generally paid based on what you can sell, so while it's nice to talk about building relationships and all that, at the end of the day if your company pays you for selling that's how you need to feed the family. As we approach a saturation point, desperation starts to set it ... "I need to sell to earn a living, but there are no shops left to sell to." Balance that with "I could visit XYZ florist and hear them complain about a part of my company I have no input on, or I could visit that shop from the other WS and try to get their business" it's not hard to see how we got to the situation we have today.
I think it will be interesting to see how TF's new structure, if it really is in place, impacts the behaviour of the reps over the coming months.
On a personal note: I've known a lot of WS reps, and most of them were incredibly hard working people who spent the majority of the year away form their homes & families so that they could be traveling to visit clients. One guy I knew used to camp beside the highway during long visits to sparsely populated areas of western Canada. I've seen how many emails and phone calls they get just during a lunch meeting or cup of coffee. I've seen them trying to golf at Flowers Canada events, hustling back to the cart to answer emails between shots. I'm not saying they are all like this, but anyone who thinks that WS reps don't work hard is missing something.
I did have an interesting chat not too long ago with someone at TF who told me they were changing the compensation structure to encourage more loyalty & retention. As a rep, you're generally paid based on what you can sell, so while it's nice to talk about building relationships and all that, at the end of the day if your company pays you for selling that's how you need to feed the family. As we approach a saturation point, desperation starts to set it ... "I need to sell to earn a living, but there are no shops left to sell to." Balance that with "I could visit XYZ florist and hear them complain about a part of my company I have no input on, or I could visit that shop from the other WS and try to get their business" it's not hard to see how we got to the situation we have today.
I think it will be interesting to see how TF's new structure, if it really is in place, impacts the behaviour of the reps over the coming months.
On a personal note: I've known a lot of WS reps, and most of them were incredibly hard working people who spent the majority of the year away form their homes & families so that they could be traveling to visit clients. One guy I knew used to camp beside the highway during long visits to sparsely populated areas of western Canada. I've seen how many emails and phone calls they get just during a lunch meeting or cup of coffee. I've seen them trying to golf at Flowers Canada events, hustling back to the cart to answer emails between shots. I'm not saying they are all like this, but anyone who thinks that WS reps don't work hard is missing something.
BOSS
FlowerChat Administrator
Time out... foul.... shot does not count...
You're in Canada my boy...and we know the Canadian Reps are a different breed....
Yup ... and I've worked for both FTD and TF, interacting with their US people a lot.
Upon further review, the goal stands.