Our FD is the most amazing man. He loves anything different, loves waterfall, loves hi-style. He will work with whatever we bring him and if he does have questions or placing questions, we do what we want with it. He gladly lets us arrange on or in casket and some input as to what pieces to place where. It is wonderful to work with someone who enjoys flowers and their esthetic quality they bring to the viewing area. BUT don't send an improperly balanced vase or urn as he will voice his opinion. He even told one "florist" to take their spray back and finish it one time!! Will dred the day he sells to someone else and is no longer here. Mikey, upgrading the spray as the customer's request is the way to do business. The FD should also work at pleasing the one paying the $$$ and maybe she needs to remember that. IMHO, of course. (In over 30 years, I have had to remind an assistant that the family ordered the flowers and they deserved to get what they wanted-where they wanted-and not to dump out ALL the water)