Idea for Teleflora!

TF has been adding print and no print options to the Dove POS....I can now choose not to reprint something that I have changed a date or a price on just to save my very expensive custom hypertickets..I also have a section to choose printers just not sure what I can choose to print where...I have never fooled with it and tf would tell you it is not wise to change those settings anyway..

If we all biatch enough they will change it..but it has to be to them..not here...this is a complete waste, when we all call and clog there overseas phonelines or better yet demand to talk to senior level techs and clog up their small higher paid techs, they will listen, because now it is costing them money...here it costs them nothing and even makes them giggle about how whiney we can all be about minute crap, minute to them but when your living cent to cent a few pennies on paper is a huge deal...to us..so get on the phones and talk to your senior techs and open up a ticket to change how these tickets are printed or not printed...
 
Lori, I would have to respectfully disagree with you...this is NOT a waste. A few months ago, we were having a problem with our computer system. We called and called and called TF only to be told it's this and it's that. After buying this and that it still didn't fix the computer. TF reps on the phone was even suggesting that we may need to buy another system AND THIS ONE ISN'T PAID FOR YET!!

It wasn't until I posted my problem on this very forum that a supervisor from TF technologies called here and stayed on the phone until it was fixed. I posted and within under and hour, he called here.

Sometimes (companies) people need to see something in writing before something is done. Also, I trust Nicole and I believe that in the event that she sees a problem here, she will do her best to see if she can help.

A few days later, someone on this very forum was having a problem. We e-mailed the supervisor who helped us and he called that shop as well and fixed their problem.

Flowerchat has power baby! It's all in the way you use it. When I originally posted about our computer problem, I specifically stated that I wasn't TF bashing, I just wanted the computer system fixed.
 
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Thanks good to know....I appreciate that...
 
Thanks! :) I do 'listen' here and send a number of things 'up the food chain'. I've definitely voiced the concern over unnecessary printing. I haven't had any word, yet, on whether it's possible to change to a different printer, however, so I'll look into that suggestion a bit more. (Thanks Eric for that idea!)
 
NicoleAtTF said:
Thanks! :) I do 'listen' here and send a number of things 'up the food chain'. I've definitely voiced the concern over unnecessary printing. I haven't had any word, yet, on whether it's possible to change to a different printer, however, so I'll look into that suggestion a bit more. (Thanks Eric for that idea!)
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Now I'm really P*SSED...............Teleflora is sending me messages at 3:03 in the afternoon reminding me that I have orders requiring Dcon's....................another piece of wasted paper!!!!!!!!!!!!!!!!!!!!! When will it ever end?????????????????????
 
We're definitely aware of the problem. It was certainly a mistake on Teleflora's part not to make this an easier function and we're working on providing long term resolution for all Teleflora POS systems.

For the time being, if you're on DovePlus or RTI, you have the option to turn off printing on delivery confirmations and delivery confirmation reminders. If you're on Legacy Dove, you will receive a fix as part of the MJJ Directory CD/DVD which you will get by post and which we will be mailing out next week (4/19).

Daisy, Eagle and Dove POS users will receive this feature later this year. We know how important this is to our member's shops and we're working on a solution as quickly as we can while taking the time necessary to ensure the fix is strong and stable.

Also, please note, that Dove POS has an option to not print any incoming messages (which would include delivery confirmations and delivery confirmation reminders) and put it in the system’s action queue. However, many shops prefer to keep the printing on so they have a visual cue that they have received a message that may require an immediate response.

I hope that helps, and again, please know we're aware of the issue and have already begun development on a stable fix for it.
 
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Flowerchatter03 said:
TF reps on the phone was even suggesting that we may need to buy another system AND THIS ONE ISN'T PAID FOR YET!!
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That's to keep you chained to the mother ship.... ;)
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Nicole... thanks for your efforts... IMO............YOU are the most proactive person in all of the BIG3 and deserve:bouquet2:
 
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