Is this ethical?

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zedright

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Mar 9, 2005
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Woodland Hills, CA
Got an order from justflowers for something way below my minimums. Looked at their website, and they shaved off a few bucks. Since they are on a DoNot list, forwarded the order to someone 20 miles away.
Felt very tempted to call the recipient and let her know what is going on, but thought better. I think it would have been unprofessional. But I put it on my short list, and if I get a call from her or her husband in the future, I might tell her the story at a later day.

But I should send a message to ftd, and let them know about justflowers. But would they care?
 
zedright said:
but thought better. I think it would have been unprofessional.
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And forwarding it 20 miles away is not UNprofessional???
 
No, for this reason: The shop that it got forwarded to is a ASB.
Why would they want to service 20 miles away that I wonder....but if they are so eager then I found a perfect match between the sending and filling shop.

BOSS said:
And forwarding it 20 miles away is not UNprofessional???
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Thing is, your FOKKING the CUSTOMER... they did'nt send it to you, but you sent it packing...

Right thing to do would have been to reject it, and let JF handle it themselves...
 
Are you jesting?
Why should I reject and pay $1.00 to ftd for nothing?
Why should not JF check my minimums before sending me the order. Is that customer service.......Oh I should take the question back because you may defend JF by saying they are not responsible for customer service, only real florists are.
The customer is fokking himself if he knows how it works, if he does not know, then I hope there is a lesson in this.

BOSS said:
Thing is, your FOKKING the CUSTOMER... they did'nt send it to you, but you sent it packing...

Right thing to do would have been to reject it, and let JF handle it themselves...
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Why

You said
Right thing to do would have been to reject it, and let JF handle it themselves...
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Why?, is there a manual to tell the members what they should do or not do? That is a new one to me since I have heard from all of you here and there in the past of playing "Ring around the Rosey" and laughing about it too. To foward or reject? that is left up to the paying members don't you think?.
 
zedright said:
Got an order from justflowers for something way below my minimums. Looked at their website, and they shaved off a few bucks. Since they are on a DoNot list, forwarded the order to someone 20 miles away.
Felt very tempted to call the recipient and let her know what is going on, but thought better. I think it would have been unprofessional. But I put it on my short list, and if I get a call from her or her husband in the future, I might tell her the story at a later day.

But I should send a message to ftd, and let them know about justflowers. But would they care?
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I received a general message from TF today saying that Just flowers, in LA has had their membership terminated.

joe
 
zedright said:
you may defend JF
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Not in any way! I have called Just Flowers and had my store put on their DO NOT SEND TO LIST.

I was simply speaking of ethics with regard to a floral consumer.
 
Blue Oyster Cult said:
all of you here and there in the past of playing "Ring around the Rosey" and laughing about it too.
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Yep, and you too back in the day...but...

See post below
 
I would have forwarded it to another florist also. I to do not want to pay money for an order that I shouldn't have recieved in the first place. If another florist was avaliable that had that minimum I would just forward it right along.
 
GFLORAL said:
I would have forwarded it to another florist also. I to do not want to pay money for an order that I shouldn't have recieved in the first place. If another florist was avaliable that had that minimum I would just forward it right along.
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G... I concur to a point.... why not simply forward it back to them ? But a florist 20 miles away????

O.K. I'm wrong...lets screw them all up! And some here are worried about the consumers "perception" and/or them not buying flowers again.... go figure...
 
as a common courtesy...

just rejecting the order, or FORwarding it BACK to JF IS bad for the customers, AND, FORwarding it to an ASB 20 miles away, "just because" is unprofessional!
Since the order was WAYYYY undervalue, send an ask for MORE MONEY...lots more...like 50 bucks.....why should YOU be the "good guy" and find an alternate shop to fill this order??
Please, we HAVE to stop kicking the consumer somehow!!
 
I Agree With Zed

If a florist is in the directory that is servicing my town if he is 5 miles away or 20 miles away, he should still get it.

THat is what he is asking for. Just flowers could have easily sent the order to him than Zed. Just flowers probably picked Zed because he was in that Zip Code, but they did not even look at his minimum which I am not surprise.

Look at Toronto, how big it is and you have florists coming as far as Markham that service toronto, etc. TO me it means the same thing.
You want to be know as A ASB in that Zip Code, you can received those orders.

It is NOT unproffesional of ZED doing htis.
Luc
 
Mikey the Flower Guy said:
Since the order was WAYYYY undervalue, send an ask for MORE MONEY...lots more...like 50 bucks
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Wouldn't that simply prolong the process since there's no real intention to fill the order anyway?
why should YOU be the "good guy" and find an alternate shop to fill this order??
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If he rejects, he has not only wasted his time dealing with an undersold order that's below his codified minimum, he then has to pay the 'receiving fee.' The system is set up to make your problem somebody elses. The only thing he truly can do about the problem is to pass it on since years of experience says this SFO's MO is well known and still unaddressed. Doing the 'right thing' (rejecting it) creates a financial penalty to the ethical florist.
Please, we HAVE to stop kicking the consumer somehow!!
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Mikey, who 'kicked' the customer?
- Justflowers for sending out shaved orders (see the first post.)
- FTD for allowing companies like that to use their network while paying them - from what I hear - rebates in excess of $7 an order?

Zedright's response is to protect himself and his company since the WS won't. This kind of situation is a loser all around.

I'd save the 'unethical' label for the OG and the WS.
 
let me clarify.....

why expose the "other" shop to the order??....Let the OG find another shop on their own!!...this was NOT a condemnation of Zed...just pointing out that with his "actions" he "precipitates" JF being able to fill another order!!
 
I think you are all kicking the wrong guy

You can not forward this order back to JUSTFLOWERs because they are set up as sending only and the merc will reject this order back to you (and charge you for this reject..still leaving the order active at your shop)..
FTD has set up this screwed up system of charging the receiving florist no matter what.. due to the fact that most florists,,yep.. that is MOST FLORISTS want more incoming orders... this is a fact guys.. you may not like it and it may be stupid on the part of these MOST FLORISTS but it is true.
So the best thing to do is forward this order to someone who wants it by llisting as also served...
Unethical would be holding the order til the end of the day and then rejecting it.. that would screw the customer since there is now no way of making the delivery and the customer had the expectation of the order filled all day only to be told the next day that it did not happen. Some florists think this will make JUSTFLOWERS look bad.. but it only makes the industry look bad because the sendor just chose a phone number from the phone book under florist heading..and really doesn't even remember who he called..only that the floral industry messed up and he won;'t trust the industry again

The guy to kick is JUSTFLOWERS and /or FTd for allowing them to play this game.
Of course the option was there for a price increase if the receiving florist chose to go that route but he is not obligated to accept an undervalued order..
and kicking him because he followed the wire service rules & procedures is not fair.. especially by some of you guys who used to do this and bragged about it on this board.
Yeah things have changed and yeah they need to change more.. but lets not kick the good guys... and lets not make unrealistic demands on other florists.. it is hard enough to survive in this environment
 
Price "increase"

= CANcel, most of the time...LET JF find another sucker at THEIR time and expense(research another shop to fill)
 
BOSS said:
G... I concur to a point.... why not simply forward it back to them ? But a florist 20 miles away????
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If they are listed as serving a town and it is under their minimum then yes I would forward it. For all I know the florist 20 miles away would LOVE to get that order.
 
I see nothing wrong with forwarding it 50 miles away, if that florist lists they serve that city, & it meets their minimum, they are obviously hungry for orders.
It then becomes not my concern, and my name will not be on the undervalued order. It's each shop owners bidness to take care of his own bidness, and not my job to triage for them.
 
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