Is this ethical?

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Zed, I don't have an opinion, JF, whether you accept or reject, will find a sucker florist to fill it. The best thing you can do is Educate the other florists, OGs will always be around until florists say no.

And just because FTD doesn't service JF in LA means nothing.

Education Education Education.
 
Follow up on it:
The order came after 2 pm, and it was to our town but adjacent to it. They had called ahead but made no mention of the price. It was for $27.00....and even my walk in customers do not get anything delivered for less than $40.00 + delivery. So after delivery I am giving away free flowers on this $27.00 order. And JF is selling the arrangement for atleast $30.00 or $40.00.

I called back and was transferred to FTD after hours automatically. They only speak if you are placing the order. This inspite of telling JF for the last 3 years not to bother us.
Once they had the audacity of asking to give a walk in customer a dozen roses on VD and report it as a wire in order. No way, if a customer walks into my shop, he pays 100%; Im not that hungry.


Any case they call back after 6 pm to ask how come the order was not delivered. I asked did you check our minimum, and talk to the shop it was forwarded to. She pretended not to hear.


The bottom line is this: Does JF bring more customers to the business, or does it bite into the real florists market share?
I think they are a parasite and should be treated as such. Rather than play dumb, I want to make it as difficult as I can for them to stay in this business. If they had flowers in a shop and were doing good, I would support them. But they should not be intercepting my customers with a computer. If they steal my customer, I will not serve. In fact I will sabotage their operations.
One can either complain and blame others or take it back.
 
Ok... now I see... there was no mention of the 27 bucks or the time in the first post... so I see your point...

I still stand by my thought of not goofing up ANYONES orders on purpose...
 
Zed.....

ALL you did, was "enable" JF to fill their orders in YOUR area, by literally PROVIDING an ASB shop that's stupid enough to fill this order...that's ALL you did!!
ASK for a substanitial price increase, and let THEM CANcel the order, and let THEM find another shop...YOU'VE ALREADY paid the incoming FTO charge anyways!!
 
Not.
The incoming fee is only paid by the shop who the order was forwarded to. FTO is not charged if you accept the order. Reject fee is charged if you reject. Forwarding the order gets you off any fees.

Mikey the Flower Guy said:
YOU'VE ALREADY paid the incoming FTO charge anyways!!
Click to expand...
 
I don't know how it is in Canada, it might be different but we do not pay an FTO fee on orders forwarded.

We get charged $1 for every order recieved and we are charged that ever if we reject or the sending florist cancels the order (except for FTD.com orders, you are not charged $1 for orders that you reject with them). But if you forwarded the order then you are not charged anything.

And I have to be honest, I could care less if someone in my area filled a JF order, if me making my life easier by forwarding an order and not having to pay a dollar is "enabling" JF to fill orders in my area then that is OK by me. Some people want those orders. They can have them. I don't lose sleep over it.
 
I Know....

how things work.....the ONLY thing I was trying to get across IS, WHY enable the damgned OG to get an order filled in YOUR area??...don't care WHICH shop...and WHY pass up the opportunity to squeeze an extra 20 or 30 bucks out of the same danged OG??
Here's the plan.......ASK for a "price increase"...IF you get a CANcel, all is well....IF you get an APPROVAL...send the FULL amount to the fill florist of your choice (seeing that you won't fill for that OG, well and good)!!
You have "proof" that you've done YOUR job, and gotten a 20% commision, AND, there's a paper trail AND, the onus is on the FILL SHOP!!
You've followed ALL the rules...you've set the price, you've sent the FULL amount to the fill shop, and you've earned a commision, on the back of the OG!!
It's NO MORE UNETHICAL, than the origin of the order!!
 
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What???????????

Mikey, no quotes on this one....Ask for a (P) price change and if you get it then (F) foward the order?

Oh my......the system really is BROKE. How can a fowarding shop glean the 20% without resending the order in a whole complete new order form?.
 
GFLORAL said:
I don't know how it is in Canada, it might be different but we do not pay an FTO fee on orders forwarded.

We get charged $1 for every order recieved and we are charged that ever if we reject or the sending florist cancels the order (except for FTD.com orders, you are not charged $1 for orders that you reject with them). But if you forwarded the order then you are not charged anything.

And I have to be honest, I could care less if someone in my area filled a JF order, if me making my life easier by forwarding an order and not having to pay a dollar is "enabling" JF to fill orders in my area then that is OK by me. Some people want those orders. They can have them. I don't lose sleep over it.
Click to expand...

Don't you find it ironic and descriminitory that FTD doesn't charge to bounce their orders but does if you do for the general membership?
 
flowerknife+us said:
Don't you find it ironic and descriminitory that FTD doesn't charge to bounce their orders but does if you do for the general membership?
Click to expand...
Plus a couple other policy inequities:

- Get a wrong address or incomplete information on an order? Unless you fight it out, the sender's mistake is at the filling florists' expense. OTOH, FedEx and UPS get a $10 fee.

- Deliver to a hospital, hotel or funeral home? The direct shipping companies can leave their items without signature - even if the patient/guests is gone or the funeral is over. Florists, however, are required to verify that the recipient is actually at the destination, get their signature (not a third party's) or risk eating the entire order - even when they've filled and delivered it exactly as specified.

These policies continue...only because florists let them....
 
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