Thanks for starting a great thread!
Folks, just for fun, make a list of the most pressing issues affecting your shop, and changes affecting this industry. You may have six or eight items, maybe even more. Scan the list and you will realize a number of items you have no control over, such as the state of the economy, the price of fuel, etc. Contrarily, your list will contain only a few "real" items - things you could control. Focus on this list, and what might surface are a bunch of opportunities that were being overlooked because we're so stressed-out about a bunch of things we can not control.
Five items that I believe are particularly important these days:
1. Honestly assess the business environment. See things the way they are, not the way they are painted by the media or neighbors or other doomsayers.
2. Stop worrying about things you cannot control. Gas prices are out of sight. Many segments of the economy are hurting, yet some segments of the economy are thriving. Can you control any of these things? If you can, tell us. Now.
3. Focus on what you can control.You can control your work ethic, your ethics in general, effective communication with your staff, and hopefully your behavior. This is where we should focus our energies: squarely on items that will impact productivity, efficiency, and morale.
4. Look for opportunities. The Chinese word for crisis translate to "danger & opportunity." Yes, from a standpoint of thoroughness we need to examine the danger related to situations and the business environment. it is simply good strategic planning to ponder as many angles as possible. What I frequently observe though, is many business owners in all kinds of retail tend to fail to think creatively about what opportunities may be lurking out there. Don't lose your optimism over the dangers and hazards that are out of your control.
5. Practice optimism, or more precisely, pragmatic optimism. It is our great sense of optimism that allows us to flourish. Let's face it. If we were not bold faced optimists we would have never started our own businesses. Now is the time to be optimistic and start creatively looking for opportunities. This doesn't mean we ignore the realities of our current situations.
In closing, allow me to quote Henry Ford, who many years ago said: "One of the greatest discoveries a man makes, one of his greatest surprises, is to find he can do what he was afraid he couldn't."
Think positive!