Look what kremp just sent me

[Excptnl]

Kremp Florist - Philadelphia's Premier Flower Shop

THE APPLE A DAY BOUQUET......I dont get it......do they think we all carry this......btw, no second choice, no special instructions...nothing total $44.95

 

[Excptnl]

sorry, try this

Apple A Day Bouquet from Kremp Florist in Philadelphia

 

[CHR]

[sarcasm]Florists are just far too ungrateful for the orders collected on their behalf by OGs. Don't they know how much it costs to market to those consumers? And then these shops expect to get paid for delivery, too. Either get with the program and fill as instructed or quit the WS altogether. [/sarcasm]

The hypocrisy of sending out an order to another florists for far less (in this case $11.99 less) than a 'real florist' charges his/her own online customer for local delivery is rampant. From Kremp's site:

All orders are charged a flat $11.99 delivery charge.

Again, how is FTD going to resurrect the glory days when "the rules" are only being applied on the filling side?

 

[master J]

I see 5 carnations and a few button poms and 1 apple, with the low prices that you pay for your wholesaleflowers, you should be able to fill this for $5 your cost, just sub the container with something similar...

 

[Dee Dee]

Can anyone say etheline (sp) gas? Apples and carns?? I must have gone round the bend this morning.

 

[CHR]

IMO the apple bucket is the most important element of the design. The product description features the container:

keepsake, old-style apple bucket

Unless it was a WS container, how many other florists would have that in stock?

There's a disclaimer about substitution further down the page. Will the filling florist roll the dice and hope the purchaser doesn't complain?

There are two easy ways for Kremp and other local florists to make this type of order more consumer friendly:

1) Block customers for being able to order it online ulness it's in their own delivery area. (We do that with many of our products.)

2) Have a check-off box where the buyer agrees container/flower substitution is OK.

Both might result in lost sales but increased consumer satisfaction and transparency. Right now, clearly the focus is on the sales.

 

[lori042499]

IMO the apple bucket is the most important element of the design. The product description features the container: Unless it was a WS container, how many other florists would have that in stock?

There's a disclaimer about substitution further down the page. Will the filling florist roll the dice and hope the purchaser doesn't complain?

There are two easy ways for Kremp and other local florists to make this type of order more consumer friendly:

1) Block customers for being able to order it online ulness it's in their own delivery area. (We do that with many of our products.)

2) Have a check-off box where the buyer agrees container/flower substitution is OK.

Both might result in lost sales but increased consumer satisfaction and transparency. Right now, clearly the focus is on the sales.

I must admit that at first glance I would have said just sub the bucket, but reading frther in I realized that that may just be an invite for a complaint....it is a tough one for other florists to fill especially with the bucket so shown off...

 

[Flowerchatter03]

I see 5 carnations and a few button poms and 1 apple, with the low prices that you pay for your wholesaleflowers, you should be able to fill this for $5 your cost, just sub the container with something similar...

We'll that isn't exactly true. In order to have the carnations, you have to buy a whole bunch. You also have to order the poms by the bunch. If you do not stock these types of flowers (there are lots of florist who don't carry carns as an in stock item), you will need to special purchase the flowers plus the delivery to get the items in house.

Also, the instructions clearly say that the apple is fresh. Not many florists have fresh fruit in house. If you don't you will need to make a special trip to the grocery store for one apple.

Design is cute but I think you would have a tough time finding someone to fill it as a "wire in".

 

[Excptnl]

I see 5 carnations and a few button poms and 1 apple, with the low prices that you pay for your wholesaleflowers, you should be able to fill this for $5 your cost, just sub the container with something similar...

ok, i'll go slow.....no second choice, no subs....its a specialty container that they carry....plus i dont usually carry apples...

 

[Excptnl]

I must admit that at first glance I would have said just sub the bucket, but reading frther in I realized that that may just be an invite for a complaint....it is a tough one for other florists to fill especially with the bucket so shown off...

So.......you would just take it upon yourself to sub the container???

This order is/was a complaint waiting to happen....also, i did the right thing by rejecting, especially in a speedy manner....lots of shops would have just subbed and hoped the customer didnt complain....yet another reason i stopped sending....dont accept the order if there is no second choice and you do not have the appropriate container.

 

[master J]

ok, i'll go slow.....no second choice, no subs....its a specialty container that they carry....plus i dont usually carry apples...

Can you say that a little slower please:loopy

 

[Sher]

But wait.....don't they deliver to our area...I think I saw that once on their "doorway " page for Sunrise Fl ....::BS lol
Sher

 

[BOSS]

I won't do anything for Kremp... like Sher said, he says he delivers here, then do it yourself! Even FTD does not say that...but the let Charles and Co say it for them...

Chuck has no clout or credibility here!

 

[felicityflowers]

I won't do anything for Kremp... like Sher said, he says he delivers here, then do it yourself!

And the same goes for Weaselly Berry, Just OrderGatherers and any other company that says they personally "hand deliver" to our town.

Oh yeah? I'd like to see you try. :fdevil:

 

[Bigted]

Heather, not to be a nitpicker, but isn't Weasely spelled with one l? :loopy

 

[felicityflowers]

Heather, not to be a nitpicker, but isn't Weasely spelled with one l? :loopy

I had it spelled with one "l" but apparently, the dictionary says it's two

http://dictionary.reference.com/browse/Weaselly

 

[RC in Dayton and Cincinnati]

It's another example of over promising and under preforming.

It's an outrage Charles Kremp would be so unfair to his fellow florist by offering an item that he knows can never be properly executed.

It's an outrage the wire services continue to allow this type behavior to happen.

It's an outrage Delaware Valley nominated this florist as "Florist of the Year".

It's an outrage Florist Review and WFFSA bestowed the honors of "America's Best Florist" to this florist.

and most of all
It's an outrage florists continue to put up with this.

As Howard Beale would say,
"I'm as mad as Hell and I'm not going to take it anymore!"

http://www.youtube.com/watch?v=QMz_RQuTBlI&feature=related


RC

 

[BOSS]

Dang it RC... would you quite posting common sense I can't debate about !

Good post.

 

[Eric S]

Yea I was just thing the samething.

The only way to become the florist of the year is screw the rest of the florist.

Its only a matter of time before that title will be worth as much as the running man logo.

 

[shannonlovesflowers]

So.......you would just take it upon yourself to sub the container???

This order is/was a complaint waiting to happen....also, i did the right thing by rejecting, especially in a speedy manner....lots of shops would have just subbed and hoped the customer didnt complain....yet another reason i stopped sending....dont accept the order if there is no second choice and you do not have the appropriate container.

I never accept an order unless it says "as similar as poss"