More FTD challenges
- Thread starter BBJ (Big Bad John)
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David
Well-Known Member
we haven't received any After Hours orders, ftd.com or florist to florist orders since 9pm last night. any word on when this will be resolved?? called FTd and tech doesn't know anything....
Ohh, we still use the modem method. I guess this is another example of why I shouldn't be in a hurry to change over to Merc Direct. I think the deadline for FAS users is April or May of next year.
David
Well-Known Member
David
Well-Known Member
I hope all shops that have FTD web sites and mercury checked the web portal to retrieve there orders.
RussSchmitt
New Member
Mercury fee increase
We had Mercury until this month when we sent our notice to cancel our FTD membership. I got my statement for October and noticed in very fine print on the Statement Summary page that Mercury is going up to $84 per month. A $5 increase and FTD Cash Flo discount rate is increasing by 0.001. The information was in very and I mean very small print.
We had Mercury until this month when we sent our notice to cancel our FTD membership. I got my statement for October and noticed in very fine print on the Statement Summary page that Mercury is going up to $84 per month. A $5 increase and FTD Cash Flo discount rate is increasing by 0.001. The information was in very and I mean very small print.
Mercury fails once again
My whole morning till mid afternoon was so stressful without mercury.
It was time consuming to access the portal to retrieve today's orders originating
from our web site and then have to type them into the system.Good thing I know enough to look for these orders. Then one of our employees was tied up
calling out a few orders. It was a mess! I knew merc was down because I have made it a habit to do a test order every morning when I get to the store at 6AM or earlier.
Sandra
My whole morning till mid afternoon was so stressful without mercury.
It was time consuming to access the portal to retrieve today's orders originating
from our web site and then have to type them into the system.Good thing I know enough to look for these orders. Then one of our employees was tied up
calling out a few orders. It was a mess! I knew merc was down because I have made it a habit to do a test order every morning when I get to the store at 6AM or earlier.
Sandra
Our Flowers All Hours orders for today just came in at about 4PM, one for delivery today on the east coast.
Funny thing was, I had to call in cuz a customer called and I couldn't find her order - she had all the info.
When I called in - about 5 minutes later the 2 missing orders came in on da merc.
Credit time.
How do you test it?
Funny thing was, I had to call in cuz a customer called and I couldn't find her order - she had all the info.
When I called in - about 5 minutes later the 2 missing orders came in on da merc.
Credit time.
How do you test it?
David
Well-Known Member
She sends a Gen message to 90-5034AA. If you have mercury all you need to do is hit transmit now under the Mercury Message tab. That will communicate with the server. Mom prefers to see a print out as proof it's working.
avenuegardensflorist
Well-Known Member
same problems here
anyone notice that merlin olsen seems to be back on board?
he was the point man on the ftd answering system tues night about 6pm
i always thought merlin did a great job w/ the coop but i am sure he is there now for ftd.com stuff and not a bit for the florist
anyone notice that merlin olsen seems to be back on board?
he was the point man on the ftd answering system tues night about 6pm
i always thought merlin did a great job w/ the coop but i am sure he is there now for ftd.com stuff and not a bit for the florist
You can get Merlin to record for you your message on hold now.
I spent a couple hours looking for the player and switches but as we try hard not to leave people on hold - I'm not sure I want to put around $600 into the gear to do it.
Tho it would be kewl to have Merlin talking about us...
I spent a couple hours looking for the player and switches but as we try hard not to leave people on hold - I'm not sure I want to put around $600 into the gear to do it.
Tho it would be kewl to have Merlin talking about us...
Mikey the Flower Guy
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Gawd, I luv that guy Merlin....many of us had the wonderful opportunity of talking and kibitzing with him, and he is really one huge, and class guy.
HOWEVER, this almost seems like some sort of last gasp effort, by FTD, to regain some sense of stability within it's organization, and MOST younger shoppers have NO IDEA who Merlin even IS, so, it would seem, that FTD is trying to use "old tactics" to retain some confidence, from the "old crowd".
Folks, I'm an FTD guy, but, I've got my life jacket on!!
Regarding the MERC system being down......I'd really start looking at other forms of getting your orders in & out....The MERC system is teetering on becoming a dysfunctional "patchwork" of interfaces, and unrelenting non-support, from those that claim to make it work!!
We were down in Chicago. Not sure when it went down, but it come up early afternoon. Is this related to the problem last Valentine's Day?
I know every system is going to have it's quirks, I just ask for honesty. Send a slimcast, keep us informed with potentional problems and explain how you're going to work to make sure the problem doesn't repeat.
Am I wishing on a star?
I know every system is going to have it's quirks, I just ask for honesty. Send a slimcast, keep us informed with potentional problems and explain how you're going to work to make sure the problem doesn't repeat.
Am I wishing on a star?
They wouldn't be able to send a slimcast with Merc Down, but they could send out an email blast. Anyone on Merc Direct has to have internet access to use the service.
David
Well-Known Member
I agree. How simple it would have been to send out an e-mail. They could have placed a recording on the support line with a message. Not a generic message
that there busy.
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