price check please

I would be livid if I were the customer who spent $200. and recieved this.
If I were the florist who recieved this order for delivery tomorrow, I would let the customer know that getting enough lavender flowers to fill properly could not happen. This would allow the customer to decide whether I change to another colour, approve the use of the pink roses, or switch out to another flower shop.
If I was the owner of the shop who disappointed a client by sending this arrangement, I would want to know about it, so I could find out what went wrong.
If I was the owner of this flower shop, and didn't want to know, or didn't care w
once I found out, I would be out of business pretty quickly, or at least hanging by a thread.

Oh, and for what it's worth, the arrangement itself is terrible, the designer should be ashamed.
JP
 
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yes emergency room. I am now hobbling around in a air cast with the only shoes that fit on my foot: flip flops. Yikes, I hope I don't drop a knife or snips at the design bench or I'll be back at the ER, Can't wait to see that bill.

My sister is calling the florist, she plans on calling them on the roses, I've asked her to let me know how it went.
 
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For all those who mentioned that the owner needs to know that the order was totally screwed up, that's what I would suggest too. We always say, that we can't fix a problem we don't know about. However, if we can't fill an order as specified, that is definitely communicated to the customer, and hopefully work out a different arrangement. The very fact that this didn't happen, means they either don't care or something went terribly wrong. They really deserve to be called out on this. Didn't think much of the design either, and no more than $125 here.
 
I feel sure that your sister told the florist that you were both floral designers. So, I assume the florist went out of her way to design what she thought was a good piece. Again, I bet she has no idea she screwed up the order if that is her best work when trying to impress a fellow florist. Very sad that we have this calibur giving our message to the country.

I do think she owes you a refund on the roses since that was stated emphatically.
 
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I don't think the design is great...but I also don't think it's "terrible"

And I agree, definatly a partial refund is owed.
 
8/20/10
Kris,
I couldn't tell what flowers were in the casket spray besides the roses, but pricing for a dozen premium roses, six hydrangeas and
premium greens, I come up with $180.00. As personal preference, I would have use a heavier based flower to balance the heavier
greens, and of course, here we are into branches, mosses, and long pine cones----but that is horse racing!
And I will give you two weeks before you really start missing Kari!!!

Nancy
 
You know, it's getting to the point where I don't even want to send out an order for flowers anymore. I feel we have as much of a chance (or more) of the customer being disappointed as being satisfied. In the past, we probably got less complaints because people didn't see what was delivered. Now that sending pics on the phone or digital pics via email is so easy our customers are starting to see what's really getting delivered. It's shameful for the industry. Sometimes I can't even convince myself to order out of town flowers...how can we expect our customers to want to? I think is a HUGE problem in the industry. We have to start giving our customers reasons to buy...the BENEFITS of buying flowers instead of chalking up more reasons NOT to buy flowers.
 
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sandytf said:
You know, it's getting to the point where I don't even want to send out an order for flowers anymore. I feel we have as much of a chance (or more) of the customer being disappointed as being satisfied. In the past, we probably got less complaints because people didn't see what was delivered. Now that sending pics on the phone or digital pics via email is so easy our customers are starting to see what's really getting delivered. It's shameful for the industry. Sometimes I can't even convince myself to order out of town flowers...how can we expect our customers to want to? I think is a HUGE problem in the industry. We have to start giving our customers reasons to buy...the BENEFITS of buying flowers instead of chalking up more reasons NOT to buy flowers.
Click to expand...

I hear you loud and clear on that one.

So many florists are watching inventory so closely (too close?) that you hate to every hazard a guess of whats available for sale at the other end of a transaction especially at the end of a week. Here our wholesalers are pretty much picked clean (so don't die on a friday) . That is why when someone wants something very specific I would rather give a phone number and let that florist discuss what is available than play "monkey in the middle"

Now for some good on this whole post.

My family also sent flowers for Gma's service. I choose that florist and their instructions were this: contemporary, yet with a natural feel. The container could be a nice vessel of a natural material with the flowers as an artistic accent or the container could be a simple bowl or tray and the flowers the masterpiece. I didn't care about color or varieties used but I wanted something with artistic flair. ( I targeted my sisters likes, if she want to take it home after service). Choose the designer capable and let them have it.

this is the note I received from my sister after services:

Thank you so much for the beautiful flowers. They were the most beautiful ones there, by far, & I got to bring them home.

I cried when I saw them, it felt like you were all there too. Now I know why you send flowers to funerals...

HOME RUN.

and you can bet your boots, I sent a message to that florist, thanking them for the job well done, AND I posted a review at their web site.

In the end the customers who come back and say to us "that flower arr we sent was the prettiest, best by far" etc are the customers we have sold/recommended them to let the florist use their expertise and the flowers on hand - choosing colors or container if you want, but let them be creative. The disappointed ones are the picture pickerouters who are disappointed when the substitutions happen because a specific variety was out of stock, even after you have advised of that possibility. (they don't understand wands don't work here).

{and now you are going to ask>>> Why wasn't that florist used for the other family work. That is a long story, not worth typing about (out of my hands) . But my sister said after all was said and done > she knows which florist she would use and refer any other time flowers were needed.}
 
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