Prove Me Wrong... wire service myths

BOSS

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Oct 31, 2002
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In this thread I challenged everyone to tell me how much they make on a $50.00 incoming order. The same numbers apply either to florists or OG generated orders, so we're not splitting hairs too finely here, and the only difference between a F2F order with a 20% discount given is the 7% wire service commission, so $3.50.

A couple folks took me up on it, and I too would "in my perfect world" like to think that I would get $15.00 out of the $50.00, but it's just not possible. Now there will many points to this scenario that could be argued, I'm not trying to pick a fight here, just show the truth and stir up some debate and discussion for the many long time residents and the newbies to our community.

Come on, take a stab at my numbers...

+$50.00 Incoming order
-$10.00 20% Other florist/OG commission
-$3.50 7% Wire service commission
-$10.00 20% Labor or Labour for my Canadian friends
-$15.00 30% Cost of goods(container, greens, flowers)
-$9.95 Delivery charge (real dollars)
+$1.55 Left to cover, card and packaging materials, membership, technology, lights, heat, rent, vehicle repairs, insurance, gas, drivers wages(you could argue the drivers wages come out of the $9.95, but that's a myth too, that amount does not cover his employer contributed taxes and his wages unless he's working for 6 bucks an hour. BTW it does not cover gas and vehicle repairs either [can't do everything]) and there's probably some little things I have overlooked.

Boy, that's a LOT for that little $1.55 to do isn't it.

Now some will argue that the 20% is the "profit". You could consider it that if, and only if you are the designer/owner. But if that's the case your not paying yourself enough. If you're paying a designer wages, then the 20% goes to pay them and your portion of their taxes, plus any other benefit you offer.

Now, on a F2F order you do a bit better, that $1.55 becomes $4.05. That goes a little further to cover the expenses every order has to cover for every shop, unless you like to work for free for someone you don't even know. I'm sure none of you would offer this kind of pricing to your local cash customers, so why do you do it for people you don't know?

And yes, it "used to be" a courtesy thing to give up the 20%... but honestly can you really afford to these days? Some have an issue with my thinking on this and that's ok, if I was flush with cash I'd be glad to give it up, but I'm not, and my accountant thinks it's a stupid thing to do.

So come on and play, tear up my numbers... Prove Me Wrong.....
 
Your COST of labor is most likely below 20%. Typically, design labor is around 10% of an arrangement price. There's no sales labor since the orders are sold by a different company. Delivery labor is expensed in your separate delivery charge.

I presume the delivery charge of $9.95 is the price you charge a consumer, but is that your actual COST per delivery? Even with today's gas prices, that number appears high.

You know I'm no fan of filling incomings, but the numbers in the example seem inflated.....

JMO
 
Cost of your average 6 mile round trip that includes all expenses including wage for driver based on an average of 10 deliveries a day runs about 9.50. that is cost with gas prices today...last I checked the average amount going to any overhead from any incoming order was on average 3.00 not nearly enough to cover all it has to cover...The only people who can afford to cover wireservices and all that they entail are shops that have enough local to run and exceed what they need for the shops bills...if you don't have enough local to supplement the wireservice expenses and keep cash flo going you run into all kinds of problems like bounce cahrges and late charges that signifigantly cuts into that small amount of money and adds to the strees of running a business...the strees created by the problems of carrying their orders and staffing to make and deliver just isn't worth the hassle anymore where the rate of outs is declining...lets face it even in the old days we may have wanted more incoming, but really we had the service to make life better for our clients, with our clients needed that service less the inconveniences and stress that the filling side creates just pales in comparison to what it used to be worth...
 
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Cathy, the 20% labor figure I used was simply the "industry standard" number that's been thrown about for years. Yes, it may be inflated, but when you pay a designer $10.00/hr and add in employer match, unemployment taxes and the other crap, 20% might be fair. And isn't labor supposed to make the business a profit?

I presume the delivery charge of $9.95 is the price you charge a consumer, but is that your actual COST per delivery? Even with today's gas prices, that number appears high.
This too may be a bit high, and yes that's the consumer price, and when we were in a wire service we used real dollars to remove the delivery from the incoming, not wire service discounted dollars. When I look at paying a driver $8.00/hr, employer contributions, vehicle payment, insurance, fuel, maintenance and more, it appears to be a break even. Ie: 300 deliveries a month, $400 vehicle payment = $1.33/delivery as the expense. Using wire service dollars makes it even more unbalanced.

Like I said, prove me wrong... just trying to provoke thought....
 
Mark, not too many people will spa with you on this point, I would say that 8 out of 10 florists(just a guess) doesn't even really know what anything really costs them. I have been to many a florist business seminar and out of a room of 100 people maybe 15 or so even know what they average each day for deliveries, how many dollars it takes for theor shop to break even per day or what their average order amount is....That is just very sad business knowledge..I can't say that I know down to the penny what everything costs me or the percentage each item costs of my total overhead, I know there is so much more I should know, but some florists know absolutely nothing...so they can't even begin to sit down and have a comprehensive look at what they wire service costs them...There is so much outside stuff that is involved in the figures...

TF sent me a profitability report and according to the report I profited last year 3800.00 and I might have done so if there weren't so many outside factors that weren't in their figures, mainly the big ones is the cash flo issues that small shops have...or finance charges that big shops have...because I wait for much of my wireout payments because they are corporate and I pay out for my flowers immediately i may have late fees paid to TF and/or insufficient funds fees on flowers because I do not always have sufficient cash flo to cover everything....I realize that this is my issue but it is just one type of outside consequence that many florists never take into consideration. Another would be gas fluctuations and very real expense..It turns out that with everything that TF doesn't take into consideration all that 3800.00 dollars was taken up in small to medium outside network charges that were a direct result from taking orders I could not cover with cash flo plus 1000.00..This in my mind is ludacrous to even bother with...I am better off with out the service than trying to make the service work for me...
 
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Mark, not too many people will spa with you on this point, I would say that 8 out of 10 florists(just a guess) doesn't even really know what anything really costs them. I have been to many a florist business seminar and out of a room of 100 people maybe 15 or so even know what they average each day for deliveries, how many dollars it takes for theor shop to break even per day or what their average order amount is....That is just very sad business knowledge..I can't say that I know down to the penny what everything costs me or the percentage each item costs of my total overhead, I know there is so much more I should know, but some florists know absolutely nothing...so they can't even begin to sit down and have a comprehensive look at what they wire service costs them...There is so much outside stuff that is involved in the figures...

TF sent me a profitability report and according to the report I profited last year 3800.00 and I might have done so if there weren't so many outside factors that weren't in their figures, mainly the big ones is the cash flo issues that small shops have...or finance charges that big shops have...because I wait for much of my wireout payments because they are corporate and I pay out for my flowers immediately i may have late fees paid to TF and/or insufficient funds fees on flowers because I do not always have sufficient cash flo to cover everything....I realize that this is my issue but it is just one type of outside consequence that many florists never take into consideration. Another would be gas fluctuations and very real expense..It turns out that with everything that TF doesn't take into consideration all that 3800.00 dollars was taken up in small to medium outside network charges that were a direct result from taking orders I could not cover with cash flo plus 1000.00..This in my mind is ludacrous to even bother with...I am better off with out the service than trying to make the service work for me...

Lori....you disappoint me...Mark is picking a fight!!
Why don't you bring up that HE TOO, used to sell, support AND install ws koolaid machines!!
 
Lori....you disappoint me...Mark is picking a fight!!
Why don't you bring up that HE TOO, used to sell, support AND install ws koolaid machines!!
I am not "trying"... LOL... and yes for all the newbies, there was a point in time when I too drank the kool-aid and thought FTD was great... but alas, I was wrong.
 
I am not "trying"... LOL... and yes for all the newbies, there was a point in time when I too drank the kool-aid and thought FTD was great... but alas, I was wrong.

He went to Wire Service - AA, alot to clean out........................I'm still on the bottle!
 
Boss, you are right on. i too used to drink the ftd cool aid. belonged to them all. ftd, teleflora, red book, afs, carik, 800 flowers, etc. was ftd district rep with "old ftd". crunched the figures and i now am "free". best business decision i made in 29 years!. and your wages expense is low. send me all the designers being paid $10.00 an hour. i'll clean house here. lol . paying 16.50 to minimum of 12.00 plus the payroll taxes and work comp u talked about which adds 13% to 15% to thier wages depending on what your percentage is on unemployment insurance. it not rocket science (but used to be) until i went to "rocket science school". lol
 
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Yea Steve.... the brain washing takes hold over time without the victim even knowing it's happening.... takes much longer to reverse the damage....
yes, but the MORE koolaid you absorb, the better your chances of getting MORE orders!!
How many times have we heard that florists join or leave a ws because they weren't "getting" the orders.....first off.....REALLY???...second off.......REALLY???
Somehow I DOUBT that THAT is the "koolaid" of which we speak......
 
I left the wire services because I wasn't getting the orders...Once I stopped taking the orders from the companies I no loger want to deal with, it became so crystal clear to me that there were not enough florist to florist orders and not enough wire outs to consider the high membership fees and taxes condusive to a profitable business...so in essence I left because there were not enough worth while incoming or outgoing to bother with such an expensive route....some people just want orders no matter where they come from, i knew I didn't want the orders they had to offer...
 
I left the wire services because I wasn't getting the orders...Once I stopped taking the orders from the companies I no loger want to deal with, it became so crystal clear to me that there were not enough florist to florist orders and not enough wire outs to consider the high membership fees and taxes condusive to a profitable business...so in essence I left because there were not enough worth while incoming or outgoing to bother with such an expensive route....some people just want orders no matter where they come from, i knew I didn't want the orders they had to offer...
Lori...you have SUCH a way with words!!...bravo...:)
 
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