Round one - Delayed response saved us a customer today

[prestonway]

On a side note, I wonder what would happen if the filling florist decided to send a price change for $0.00 instead of rejecting, would that bypass the penalty fees?

Would the sending shop accept your request??

Finally received our May statement in paper form, which included the hypothetical charges.

Not surprisingly, we would have had a 98.5% success ratio on sent orders for May, with only 1.5% hitting the penalty.

Must be that preferred fillers list that Bloomz keeps mentioning.

What is surprising however, is that 30% of the penalized orders came in the period outside of May 5-11!!!

You would expect way less attention during Mother's Day week, but it's not necessarily the case...

 

[LJVF]

Would the sending shop accept your request??

The price is automatically adjusted and no ANS confirmation is required anymore. The sending florist must send an ASK back to get the price they want. I know it's far fetched, just observing possible loopholes.

 

[bloomz]

Hey D - let's test that tomorrow - OK? I just tried to call you but you ain't in.

JB

 

[goldfish]

I don't have a long term gripe about the wire services, or FTD in general. Really. This particular brand of benevolence just struck me the wrong way. Now I am shutting up. or not typing, or something. Carry on.

Are you one of those rare people who still believe in fairness? .... I'm just testing if you really shut up or not. Hehe oke:

P.S. I don't expect to be treated "fairly", as long as our shop remains meaningless to FTD. It would be nice if they do, but I don't expect it.

 

[LJVF]

Hey D - let's test that tomorrow - OK? I just tried to call you but you ain't in.

JB

OK, sounds good. -D

 

[TOTO]

Can anyone give me an example?

Can anyone give me ONE example of any other retail company, either Mail Order, Internet, or Brick and Mortar, who, after (F)ailing (T)o (D)eliver to a Consumer or Recipient, they then re-sent the ordered item at NO CHARGE and refunded 100% of that customer's money?

This is a PERSONAL LIFE EXPERIENCE QUESTION and for the LIFE OF MEE, that's never happened to MEE! How about any of YOU?

Regardless, this type of GREAT FREE BEE CUSTOMER $ERVICE is TOP OF THE HILL, as long as someone else (Third Party Middleman) other than YOU, is working on OPM! (Other People's Money)

 

[bloomz]

Yes - my flowershop.

We've done this more times that I would care to count.

On our dime.

See wee understand this:



Cost of new customer? - $5-25

Cost of losing customer's lifetime purchases? - $500-1000 +

Keeping that customer after someone else skrude up their order??? Priceless!