So.....do you think I'm doing the right thing?

anytimeflowers

anytimeflowers

Linda
Nov 22, 2009
4,033
3,448
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West Saint Paul
any-timeflowers.com
State / Prov
Minnesota
Good Afternoon,

I have a question. Here is the situation:

There was an order this morning ordered on my site. The first thing that struck me as odd was that the delivery date is for March 17, but it is for my pussy willow bird cage, not anything for St. Patrick's Day. The odd part of that was that the individual paid an extra $40 for rush delivery.

Weird. You're ordering a day ahead of time, must be a time constraint.

Nope - Nothing about special delivery instructions. And in fact, in the special request area, it SAYS "Nope".

I'm feeling a little suspicious. Then, reading the card, it says something like "Hi it's Chris, I really like you." Hmmm, but the credit card name is Rhonda. So...I decide to call Rhonda and ask if she had a special need for that rush delivery charge. The phone number has been disconnected. The address for her is in Texas.

So, I sent an e-mail notifying her that I had questions and would not be delivering nor charging the card until I heard from Rhonda.

So far, no response.

What would you do?
 
I would not fill it, simply for the disconnected phone number and no return email.

I get folks that select RUSH delivery, often by mistake...
 
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Well I went furthur in, the address given in the registration is the same address the flowers are supposed to be delivered to, except the zip code is not from this state at all, nor does it match the one given with the credit card info. I didn't charge it, and I guess I'm not going to.

Think I should send the police to that address? Or just drop it?

Thanks for your input.
 
Trust your gut... it generally leads you in the right direction.

V
 
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I've had a couple of bad/suspicious web orders lately that I have refused. I wonder if they see a site that looks more small town florist like and think we are too stupid to suspect anything. In my case they were all going out of state and from out of state. I told them to find a local flower shop in the town they wanted delivery. Never heard back.
 
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CHR said:
Can you see the IP of the purchaser? That's usually a good clue of whether it's a stolen card or not.

Don't do anything until you get an email response. Sounds very fishy....
Click to expand...

Cathy, I don't know how to find the IP, the e-mail address is a yahoo! account and those are a dime a dozen. I cancelled the order.

V,
Every time I trust my gut I find myself eating cookies!
H :)
Click to expand...

Helen, you dork! You made me laugh like a frikkin' hyena....thanks, needed it!
 
Linda,

Some e-commerce carts automatically track the ip address of customers.
Here is the footer from one of our orders:
--------------------------------------------------------------------------------------
Copyright (c) 2010 Broadway Floral, Home & Garden.

Office Use Only:
From:
Email:
Login Name: Tim XXXXXX
Login Email: [email protected]
Telephone: 503-750-xxxx
IP Address: 173.11.17.41 - 173.11.17.41
Host Address: mail.ivorytraders.net
Date and Time: Tue Mar 16 2010 9:32:06 PDT
------------------------------------------------------

I've changed the email and phone # and them filled in with some xxx's. The ip address is listed and with some simple tools you can see (most of the time) the city/locale/country that an order originates from. I get bogus orders from some jokesters in Ghana all the time - I know that 41.xxx.xxx.xxx ip's are their's and we don't fill them.

Here's what an ip look-up is like:

IP Information - 173.11.17.41

IP address: 173.11.17.41
Reverse DNS: mail.ivorytrading.net.
Reverse DNS authenticity: [Verified]
ASN: 33490
ASN Name: COMCAST-33490
IP range connectivity: 3
Registrar (per ASN): ARIN
Country (per IP registrar): US [United States]
Country Currency: USD [United States Dollars]
Country IP Range: 173.8.0.0 to 173.15.255.255
Country fraud profile: Normal
City (per outside source): Milton, Wisconsin
Country (per outside source): US [United States]
Private (internal) IP? No
IP address registrar: whois.arin.net
Known Proxy? No
Link for WHOIS: 173.11.17.41


In addition, the ip lookup tool I use displays a google map.
Doug
 
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I think you did the right thing- now don't look back and worry about it.

I had 3 weird orders come in on a Saturday a couple years ago one right after another, all for the most expensive thing I had on the site at the time. and not one for my area.
hmmmmm.... I tried the card- denied. tried to call ..phone disconnected..
that was enough for me.
 
Doug,
Wow, thank you for all of that info. None of that shows up anywhere in mine, I've gone through every channel available to me. I don't even have analytics to see, so I guess I will have to leave it at that. Luckily, I don't have a POS, so CC has to be manually run, didn't do it once I realized I didn't have a phone number for the CC holder that was valid, and the person who ordered/registered didn't enter a phone number.....I wonder why?

Because of this, though, I might just let all payment go through paypal, this was a good reason for me to finally enable that option.

Thanks!
Linda
 
anytimeflowers said:
Cathy, I don't know how to find the IP, the e-mail address is a yahoo! account and those are a dime a dozen. I cancelled the order.
Click to expand...

The IP is visible in your Backoffice. It belongs to an AOL proxy, so is therefore pretty hard to trace. You did the right thing in cancelling the order :)
 
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anytimeflowers said:
Doug,
Wow, thank you for all of that info. None of that shows up anywhere in mine, I've gone through every channel available to me. I don't even have analytics to see, so I guess I will have to leave it at that. Luckily, I don't have a POS, so CC has to be manually run, didn't do it once I realized I didn't have a phone number for the CC holder that was valid, and the person who ordered/registered didn't enter a phone number.....I wonder why?

Because of this, though, I might just let all payment go through paypal, this was a good reason for me to finally enable that option.

Thanks!
Linda
Click to expand...

Linda.. I noticed you have a strider site. Yes you can see the IP address it's in the back office and click on the waiting orders and you will see the IP address associated with the order.
 
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Any - Time Flowers
http://www.any-timeflowers.com/
new_admin_panel_login_06.gif
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User management Information pages Flowers and Gifts Newsletters Customers and Order

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Record detail - Orders
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Order : #100316121037 ----- Canceled Item :pussy Willow Bird Cage ($)50.00 Option :as shown Shipping Method :Rush Shipping Sub Total ($)89.95 Shipping ($)39.95 State Sales Tax 7.125% ($)6.19 County Sales Tax ($)0.23 Order Total ($)96.37 Requested delivery date : Mar 17, 2010 Recipient Address 85 thompson avenue west. apartment 107 Billing Address829 KriskerCredit card Number : xxxxxxxxxxxxxxxx ---- Expiry : xxxx ---- Code : xxx Customer's instructionNopeStore commentFrom Admin on Mar 16, 2010:
Hi, I am wondering if you made a mistake in selecting your delivery option. Tried calling but recieved a message that the phone was no longer in service. We are now making sure that this credit card is not fraudulent and will not deliver the flowers or charge your credit card until we have heard back from cardholder.
Thanks for your prompt attention.
Update StatusNew order statusCanceledCompletedProcessing Comment


I'm not sure why it all got squished together like this.....the point is, I don't know where to find this I.P that is supposed to be there. ARGHHHH!!!!!! What the heck am I doing wrong?
 
You know what? Obviously, I have a long way to go in learning tech....I just thought to myself.....okay, so someone will finally stick my nose into the poop to get me to see where the stupid thing is.....I would not know what I was looking at even if I COULD find it. This old dog will continue to learn new tricks, though!
 
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