Submitted for your consideration.... "Mistakes?" by the sending "Florists"
- Thread starter Rock
- Start date
- Status
We have sent out orders for less than what is on our website and it has been no mistake....
Since we are not there with the customer when they order flowers on our site we cannot explain how flowers might cost more somewhere else than others, so we tend to price some arrangements higher than we might if we know where it was going.
So when a customer comes in our store and asks for a certain arrangement most times they will pay the same as on our site there are times where they might pay less than what is on our site and every once in a while they have paid more.
Of couse then again they might just be taking some $ off the top.
Since we are not there with the customer when they order flowers on our site we cannot explain how flowers might cost more somewhere else than others, so we tend to price some arrangements higher than we might if we know where it was going.
So when a customer comes in our store and asks for a certain arrangement most times they will pay the same as on our site there are times where they might pay less than what is on our site and every once in a while they have paid more.
Of couse then again they might just be taking some $ off the top.
George Simon
I Suck Cuz I'm Banned
But if you give that order to another florist, won't they think you are skimming if they go to your website and see it for more money than you gave them?
That brings up the old question, I sell a dozen long-stemmed roses for $75 and you sell them for $55 because of lower rent, taxes, payroll, etc., etc.. If I give you an order for a dozen long-stemmed roses for $55, I'm a cheating you out of $20?
That brings up the old question, I sell a dozen long-stemmed roses for $75 and you sell them for $55 because of lower rent, taxes, payroll, etc., etc.. If I give you an order for a dozen long-stemmed roses for $55, I'm a cheating you out of $20?
BOSS
FlowerChat Administrator
I would say...
You are really cheating the CONsumer, cuz ya could have sold them at 55.00 and I still would have filled it...George Simon said:
Pinkerton's / Fine's is a pretty decent operation. Aside from their partnership with Canadian Tire a few years ago, I've had very little complaint with them. They always do a great job filling orders for us.
George Simon said:
If the other florist thinks I am skimming that is their problem. If they think I am skimming and don't want it they can refuse it, no hard feelings. But I really don't think that most florists will get my order then run to the computer to make sure they are not being skimmed.
If I know you to be a large operation boarderline OG , then I will check your site . So far this week I have managed to turn away more orders than I accepted , don't care not filling for any OG's @@@@'em.
Why do people equal large operations with OGs?
FlowersCanada.com, one of the most hated OGs around, is a small outfit of less than 10 people. May even be fewer than 5
FlowersCanada.com, one of the most hated OGs around, is a small outfit of less than 10 people. May even be fewer than 5
Lady Biker Florist
Well-Known Member
This should be a given. Your customer pays you $75.00 for a dozen roses wired out then you pay the florist $75.00. I can't believe florists actually collect $75.00 and only send it out for $55.00 just because that florists price is listed at $55.00. All florists can upgrade. Can anyone really see this as an acceptable practice? Is it not plain and simple dishonesty and theft to your customer?George Simon said:
BOSS
FlowerChat Administrator
Good question,...Infinite said:
I guess I qualify as an OG simply because my ratio of outs to ins is way off ? Is it my fault that I have the lions share outbound, and the ins are divided between the others ? I do know I get the bulk of ins from DA DOT, and so far this week they have ALL been above SRP, and we have recieved 50 or so for the weekend as of 4:25 today...
Hel*, I'm up on outs over last year, and do'n it without a website !!!!!
But what if I only charge the customer $55?
Ex: Acme florist charges $75 / doz at www.acmeflorist.com
Customer walks in / phones Acme and says "I want to send flowers to Cornfed, Iowa" where the price is $55 / doz. If Spud's flowers in Iowa checks Acme's website, they might think Acme is ripping them off, when really Acme tried to offer good customer service and not over charge the customer.
Ex: Acme florist charges $75 / doz at www.acmeflorist.com
Customer walks in / phones Acme and says "I want to send flowers to Cornfed, Iowa" where the price is $55 / doz. If Spud's flowers in Iowa checks Acme's website, they might think Acme is ripping them off, when really Acme tried to offer good customer service and not over charge the customer.
BOSS
FlowerChat Administrator
Update
Christina (from Pinkerton's) called me re my merc message to her (similar to above) and explained that the order didn't come from their pinkertonflowers website but their hbc web site and that is why the difference. I've had a few dealings with Christina over the past few years and I'm satisified with her explanation. Apparently they're getting pressure from hbc because of loblaws sites. She understands that many of us are not happy with many wire orders, their amounts and how they're aquired since they receive many similar also.
Anyway, our policy is IF you have a real shop, can fill incoming wire orders and you are not promising the sky to your customer then we will do our utmost to fill your order IF it is for the proper value; no fill to value of specific WS arrangements and no subs without informing your customer first.
Christina (from Pinkerton's) called me re my merc message to her (similar to above) and explained that the order didn't come from their pinkertonflowers website but their hbc web site and that is why the difference. I've had a few dealings with Christina over the past few years and I'm satisified with her explanation. Apparently they're getting pressure from hbc because of loblaws sites. She understands that many of us are not happy with many wire orders, their amounts and how they're aquired since they receive many similar also.
Anyway, our policy is IF you have a real shop, can fill incoming wire orders and you are not promising the sky to your customer then we will do our utmost to fill your order IF it is for the proper value; no fill to value of specific WS arrangements and no subs without informing your customer first.
Rhonda
Well-Known Member
Maybe I don't understand this concept you're discussing. If I take an order to send out to the beautiful province of Newfoundland and I do my roses for $50/doz here, I am going to see what YOU charge according to codifications in the WS cd (or book if you're computer illiterate)...I will send you that order for YOUR dozen roses at YOUR price not mine... I would hope that florists would do the same. If you are in Texas (where they seem to charge all outdoors for roses in the "Rose State") and you get $75 doz don't you look to see what my codified price for a dozen roses is? $50?
I'll upgrade the vase a bit and add fancy ribbon etc to bring it up to the value, but darn it all...why not sell the doz roses for the price the florist is coded for? (Except for holidays that is)......Is the problem being people ordering for out of town on YOUR web site ? Simple enough pass it on or email the consumer with the price differences and they'll think you're a saint for saving them money on that outgoing order with an explanation of the difference.
If I've got the concept of this thread wrong........as in Gilda Radner's best words:::::
Never mind:::::::::::
I'll upgrade the vase a bit and add fancy ribbon etc to bring it up to the value, but darn it all...why not sell the doz roses for the price the florist is coded for? (Except for holidays that is)......Is the problem being people ordering for out of town on YOUR web site ? Simple enough pass it on or email the consumer with the price differences and they'll think you're a saint for saving them money on that outgoing order with an explanation of the difference.
If I've got the concept of this thread wrong........as in Gilda Radner's best words:::::
Never mind:::::::::::
hbc has instore flower shops and one of them tried to join A1 last week, they told me they were not a member of any wire service. I checked out their web site thebayflowers.com and when you go to the express check out you end up on 24hourflowerpower.com site "Viva LasVegas Flowers" ...........geesh this business gets more messy all the time!! Looks like they have a deal with Peter at Pinkertons for their main web site hbc.com because they list both FTD and Teleflora products there, yet their stores are not members of any wire service??? And I know for fact that last month they were not as they tried to send me an order via the U.S.A. using a credit card and asking for a dicount!!
By the way I would not let them join A1Florsits.com!
By the way I would not let them join A1Florsits.com!
Rhonda, I guess my point is getting lost; I'm basically talking about selection guide items (I should have said that earlier I guess).
If we're talking of an order going to another shop we use their codified listings if available and charge our customer accordingly; we've never received a order through our website that had to be wired out; if we did we'd advise the customer first. If someone sends us too much money for an item (I believe John Cabot brought the last one of those over with him on the Matthew but it was for Bonavista!! haha) we'd upgrade to fill the order to proper value. Rock on.........
If we're talking of an order going to another shop we use their codified listings if available and charge our customer accordingly; we've never received a order through our website that had to be wired out; if we did we'd advise the customer first. If someone sends us too much money for an item (I believe John Cabot brought the last one of those over with him on the Matthew but it was for Bonavista!! haha) we'd upgrade to fill the order to proper value. Rock on.........
Good Job
I don't like the explanation Pinkerton gave you. THey are passing the buck to the other person. THey must have some kind of agreement with HBC and they knew well in advance what is happening.
I am going to say that IF any orders comes my way and it is LOWER thanmy SPr, it is rejected. That simple. If everyone did this it would eliminate this lower price shi*t problems.
Luc
Thanks BBJ for standing up for us the florist. HBC which is owned by ZELLERS AND THE BAY is similar to Flowerds by Sears, Loblaw and all of those grocery store.BBJ (Big Bad John) said:
I don't like the explanation Pinkerton gave you. THey are passing the buck to the other person. THey must have some kind of agreement with HBC and they knew well in advance what is happening.
I am going to say that IF any orders comes my way and it is LOWER thanmy SPr, it is rejected. That simple. If everyone did this it would eliminate this lower price shi*t problems.
Luc
Audra
New Member
I think people are just too d@mn lazy to bother to look up the codifications or to send orders properly. I have to reject several orders because the sending florist didn't bother to find out whether we were carrying a special or what our minimums were. These were orders transmitted by the Dove - where finding out is a mouse-click away.
Audra
Audra
Lady Biker Florist
Well-Known Member
- Status