Teleflora - Bah Humbug!

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CHR

CHR

Design matters
Nov 28, 2002
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Teleflora - Bah Humbug!

SO, every year, we send my 83 year old aunt flowers for the Holidays. This year was especially important because her younger sister, my mother had died in August and we were unable to visit over Christmas. It was a hard time for all of us.

I'd found an arrangement I really liked on Teleflora.com and ordered it for her. It's the one pictured here (the capture is from Amazon, because teleflora had already taken it off their site):

It arrived on time, but there was something wrong. It didn't quite look like the item pictured.

It looked like this:

Ok, does anyone see any resemblence between the two? Yes, I know Teleflora does say that if the exact item is unavailable, they will substitute with material of a comparable or higher quality. Comparable?? HA! Wal-Mart sells better crap than this! I cannot tell you how embarrassed I was.




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After my uncle sent this photo, I emailed Teleflora and sent it along to show them what was sent out in their name. I received an email back, profusely apologizing and offering a 50% refund. They then asked me what I felt would be a fair resolution.

I told them I would like for my aunt to receive an arrangement comparable in quality to the one she was SUPPOSED to get. Their response? "Please be advise that we would not be able to redeliver a correct arrangement because we received your complaint already past 48 Hours
prior from delivery." WTF?? I don't even know what that means.

And to top it off, they told me they are refunding 50% of the cost of the arrangement only, NOT the total I had paid. So I am technically getting a 33% refund.

Obviously, this was my last order with Teleflora. And by posting here, I hope it will be yours, too. Please pass this along!
Click to expand...
I don't blame this guy for being angry - look what was delivered (follow the link to his blog post above).

And TF really blew it by not doing whatever it took to make it right. They sold the picture of a product they should have known was not likely to be delivered 'as shown'. They selected the florist, a florist that thinks leatherleaf is an appropriate foliage to include in that design.

No, we don't know when it was ordered nor the circumstances the delivering florist had to deal with, but the 'design' was horrid.

And we wonder why incomings are down.....
 
A horrible arrangement was sent. Can't understand the leatherleaf instead of Christmas green. Teleflora is not helping the industry by showing so many different containers. The red cube should have been codified. I was quoted $1.50 Wholesale for Red mini Gerber's form Holland Christmas week. After taking the 10 out for delivery the florist gets 35.00 to fill a custom design with a custom container. No doubt the second choice said similar flowers in a similar container.
 
There is no excuse for that atrocity, but it happens everyday. I have been witness to designers of all types that cannot copy a picture, but this had to be made by someone without any design experience. Those tulips may as well have had wings....No xmas greens not even a mm ball or 2. Did christmas not happen at this shop? Can we assume that they actually had no winter greens?? I am sure this shop will not be kicked out of TF and will again fill an order badly...How is it that shops like this stay in business? So many questions....so little answers...
 
Eric S said:
Where the heck is the money going for quality assurance?

The picture says enough and the customer should recieve a refund and the recipeint a new arrangement.
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Money for QA, it goes to rebates for all those sending only florists....Of all the things I wish for WS to do #3 on the list would be to actually qualify florists further than their check clearing the bank....
 
That looks like one of our odds-and-ends vases at the end of the day.

Maybe somebody should have turned their Dove off sooner...
 
RJD said:
That looks like one of our odds-and-ends vases at the end of the day.

Maybe somebody should have turned their Dove off sooner...
Click to expand...

Or gone out of business?


I just showed that to my wife and she cracked up. "That's an ugly arrangement. Why in the heck would a shop even send something out that looks like that?"
 
Did he not notice the one star rating for Teleflora on Amazon? Who buys flowers from Amazon anyways? I don't entirely blame the florist who sent it (even though it doesn't look good). Teleflora under prices those web bouquets so you really can't duplicate them (which I know we all know). Like those New Years bouquets with the disco balls. Where the heck do I get disco balls?
 
Kobe - I sure do totally blame the florist that sent it out. What comes out o their shop is nobody's responsibilty but their own.

They apparently didn't notice who's name was on it. Even tho the consumer dealt with Teleflora - the local shop that designed that ugly duckling had their name on it.

If it isn't enough money to do a decent pretty arrangement (or, as it looks, they were incapable of making a pretty arrangement) - they should be smart enough to reject or ask for more money rather than shooting their reputation in the foot sending out crap like that.

Which also reflects badly on the entire industry, I might add.
 
Kobe0007 said:
Did he not notice the one star rating for Teleflora on Amazon? Who buys flowers from Amazon anyways? I don't entirely blame the florist who sent it (even though it doesn't look good). Teleflora under prices those web bouquets so you really can't duplicate them (which I know we all know). Like those New Years bouquets with the disco balls. Where the heck do I get disco balls?
Click to expand...

I was thinking what the heck are you talking about? So I took a look and look it that its Studio 54

You know I am thinking if I knew for sure that the arrangement would like that I would start sending that puppy to all my friends and family for the new year!!

But alas no frikin way it would happen!!!
 
Eric S said:
I was thinking what the heck are you talking about? So I took a look and look it that its Studio 54

You know I am thinking if I knew for sure that the arrangement would like that I would start sending that puppy to all my friends and family for the new year!!

But alas no frikin way it would happen!!!
Click to expand...

Hmmm, hadn't seen that arrangement actually. I was really talking about the Times Square Flair arrangement. The disco balls are sort of a neat idea but my local wholesalers doesn't have them. Huge substitutions would be made. Which is actually an ongoing theme for TF web bouquets. The keep getting weirder and weirder. Even in a big city, my wholesalers don't carry most of those containers or even anything remotely similar to some.
 
It's my lucky day! I have a tree decorated with lots of the "disco balls"! I purchased them at The Dollar Store. If memory serves me right...there were 4 of the little beauties in a box for a buck!

I posted a comment on Bah Humbug's blog...so should you!
 
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Kobe0007 said:
Did he not notice the one star rating for Teleflora on Amazon? Who buys flowers from Amazon anyways? I don't entirely blame the florist who sent it (even though it doesn't look good). Teleflora under prices those web bouquets so you really can't duplicate them (which I know we all know). Like those New Years bouquets with the disco balls. Where the heck do I get disco balls?
Click to expand...


Um, if I had those flowers and that vase I can guarantee it would look a da mn sight better than what was sent. That was no "florist" and they should be ashamed for passing themselves off as such.

V
 
Looks like something the driver did.... :rofl:
 
It was completely the "florist" fault. Like Bloomz said if they didn't have enough money for the arrangement they should have rejected it.
That aside the "arrangement" if you can call it that, is crap. Nothing looking like that would leave our shop. Our driver would bring something that bad back in before he delivered it and asked what happened.
 
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Kobe0007 said:
Hmmm, hadn't seen that arrangement actually. I was really talking about the Times Square Flair arrangement. The disco balls are sort of a neat idea but my local wholesalers doesn't have them. Huge substitutions would be made. Which is actually an ongoing theme for TF web bouquets. The keep getting weirder and weirder. Even in a big city, my wholesalers don't carry most of those containers or even anything remotely similar to some.
Click to expand...

Try Jim Marvin at the Mart in Atlanta...you can order from them without being there..they have tons of items that are trendy etc...won't help you now but line them up for the upcoming year...we get our bouillon from them and things like the disco balls, feathers, birds etc....wish I could go there this year. I have a feeling that the marts are going to have huge buys as they are looking to move inventory.

Sher
 
I know this is not going to happen, but we should start a log of complaints from these consumers & forward them to Mrs. Resnick for her review, and CC them to the VP of Marketing and Internet Operations, maybe a good look at "real" consumer complaint might shed some light on this fiasco they are producing.

Pipe Dreams...or Reality.
 
I am finding that I cannot get alot of the items needed to make these arrangements myself here in Boston. Some of the containers have been discontinued, some they just don't carry. I do find subs, but if I cannot get it even similar it is my responsibility as the filling florist to reject. The florist is the only one to blame here, not TF, not the customer. Those flowers were just thrown together willy nilly. My husband can make a better arrangement than that...The customer should be pissed and TF should look at what they are sending orders to.....
 
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