Teleflora - Bah Humbug!

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IMHO, these consumers need to also be naming the filling shop. They should demand from the middleman, the name and phone number of the filler to address their complaint directly. If the filling shop has no clue, then the demand for their dismissal from the middleman entity should be requested. You (someone) said "no holiday greens".... there have been years that I have sent to Florida and Texas and been told "no balsam, pine, cedar is available here" Say What??? BUY them! Had one even tell me "you go out and get yours where you live, we can't do that!"
So it has been a problem before but I can see no reason for any shop to be without Christmas Greens, even if it had holly in it, it would have been at least somewhat better than leather leaf.
 
Rhonda at work said:
IMHO, these consumers need to also be naming the filling shop. They should demand from the middleman, the name and phone number of the filler to address their complaint directly. If the filling shop has no clue, then the demand for their dismissal from the middleman entity should be requested.
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Exactly. When consumers don't take responsibility for informing everyone of their experiences, good and bad, they are helping to perpetuate the bad and the ugly in all businesses.

V
 
Victoria said:
Exactly. When consumers don't take responsibility for informing everyone of their experiences, good and bad, they are helping to perpetuate the bad and the ugly in all businesses.

V
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I agree to a point. As far as this consumer goes, the 'florist' is Teleflora here, just like FTD or 1-800 are 'the florists' to their customers.

You can bet if the blogger decides to go local, he won't call the delivering shop (if he finds out who they are.)

Not sure you guys are aware, but a fair amount of shops do not identify their companies on arrangements. I see more and more plain envelopes and deliveries with no IDs. Even with a custom logo printed, if the envelope's thrown out, how many shops put their names on enclosure cards?

We don't know if this shop received the order because they were supposed to be good or they were the only one in the area or they owed TF the most money.

jamese said:
we should start a log of complaints from these consumers & forward them to Mrs. Resnick for her review, and CC them to the VP of Marketing and Internet Operations, maybe a good look at "real" consumer complaint might shed some light on this fiasco they are producing.
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I'm certain the executive team is aware of the bloggers and poor ratings but I'm not certain they care about 'why' or have the will to address it.

Do the profits earned from these marginal filling florists outweigh the loss of dissatisfied consumers? Add up the income from their membership fees, Dove, POS system, CC clearings, containers, etc... vs a guy who buys once, twice or even ten times a year. Based strictly on the numbers, it's likely more profitable to keep the shop that delivered that 'arrangement.' :cool:
 
CHR said:
I agree to a point. As far as this consumer goes, the 'florist' is Teleflora here, just like FTD or 1-800 are 'the florists' to their customers.

You can bet if the blogger decides to go local, he won't call the delivering shop (if he finds out who they are.)

Not sure you guys are aware, but a fair amount of shops do not identify their companies on arrangements. I see more and more plain envelopes and deliveries with no IDs. Even with a custom logo printed, if the envelope's thrown out, how many shops put their names on enclosure cards?

We don't know if this shop received the order because they were supposed to be good or they were the only one in the area or they owed TF the most money.
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amen to that and that is a good reason for lack of quality - I'm sure I don't want my orders going to shops that can't pay their bills.

I agree that TF bears the ultimate responsibility for the (lack of) quality of their members. And that particular shop bears the responsibility for the (lack of) quality of their product or design skill, and should be run out of town on a rail.

This is why I hate auto-forwarding of orders - I want absolute control who fills my customer's order. (Abner can set a system flag so it never happens.)

One of the florists in our town, now out of biz - told me they were using blank cards for their 800 orders because they "got so many complaints on them". I asked why they were filling them and saw it go right over his head - "huh?"


He really should have named the florist that delivered it - someone who responds in the blog should ask for that.
 
bloomz said:
He really should have named the florist that delivered it - someone who responds in the blog should ask for that.
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I asked.

V
 
David said:
I do. I would think most shops that have a custom form for there pos system do also. I can't imagine sending out with a White envelope.
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I have seen numerouse blank envelope cards at funeral homes that i have delivered to. I often wondered why they would have this and then I look at the design and say hum don't think I would want to claim that either...
 
Poor design is poor design. If I had never seen the requested TF item, if those were the only ingredients left in my shop, if I only had $20.00 to make it, I could have done a better job. And so should have the florist that sent it.
 
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CHR said:
Not sure you guys are aware, but a fair amount of shops do not identify their companies on arrangements. I see more and more plain envelopes and deliveries with no IDs.
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It's happening here, too. I see many "anonymous" funeral pieces in FHs these days. I was thinking perhaps the same thing as yours; these florists are hiding their identities when they knowingly deliver undervalued wire-ins.
 
goldfish said:
It's happening here, too. I see many "anonymous" funeral pieces in FHs these days. I was thinking perhaps the same thing as yours; these florists are hiding their identities when they knowingly deliver undervalued wire-ins.
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That's really really really disgusting.

And I really really really hope they all go out of business.

This is a huge part of what is wrong with out industry.
 
We had a long time customer chose to send flower through Amazon as she had $30.00 coupon. Everyone wants to save money - and she thought she was. Only we were not the shop that recieved the order, another shop was. They did not fill the order as requested. She went in other to complain, spent an hour on the phone with amazon to have the original order "returned and reordered". Another shop received the reorder, did a worse job than the first. She brought it to us. We created a whole new arrangement - exactly what she wanted while she stood there. She doesn't shop on line for flowers any longer. But it was a long, tiring lesson to learn. I suppose she thought she was saving money because of the coupon.
 
CHR said:
Even with a custom logo printed, if the envelope's thrown out, how many shops put their names on enclosure cards?
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We do!! If the customer does not want our system generated card with 3 logos on it, we have our name pre-printed on all our small enclosure cards as well...you're not going to get away without me getting the credit for the design!!

This is just another example of an inferior shop filling orders for the big boys...it's all good for us, and I do not believe it will sway someone from sending flowers in the future, at least the guy that complained on this one, he'll go direct next time!
 
BOSS said:
We do!! If the customer does not want our system generated card with 3 logos on it, we have our name pre-printed on all our small enclosure cards as well...you're not going to get away without me getting the credit for the design!!
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Yes, we do this also. If, for example, a walk-in customer tells us that he does not need to fill out one of our cards, we make certain that a lovely sticker is applied to the ribbon or is somewhere on that item before it leaves the shop. I usually say something like, "You want her/him to know that these came from a really good, quality shop!" Sometimes I add, "And we are so proud of our work that we want them to know that too."

The "bouquet" that was sent for the arrangement in the original post is an absolute disgrace to our industry.
 
bloomz said:
That's really really really disgusting.

And I really really really hope they all go out of business.

This is a huge part of what is wrong with out industry.
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In total agreement, I tried to give you green dot for this one, but was informed that I must spread some around before giving another one to you (or was it before giving another one on this thread???) Anyway, you deserve another one, Bloomz!
 
Did anyone notice the adverts on the bottom of the blog page ?
 
Bottom line.....anyone with a bucket of weeds in their garage can be a member of TF. TF has zero quality control and they love thier OG's so much they will hide OG's orders and send them to you through TF headquarters.
 
Sher said:
That caught my eye also and when I posted to his blog I mentioned it...I found it is interesting that he has not responded to any of our posts as well...
Most bloggers will at least acknowledge your response...
S
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Chezbloom said:
Bottom line.....anyone with a bucket of weeds in their garage can be a member of TF. TF has zero quality control and they love thier OG's so much they will hide OG's orders and send them to you through TF headquarters.
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Gotta love it !
 
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