Wesley Berry Flowers ..again!

[carol]

You know.. you think you've heard it all.. then you get this on the merc.

order going to a rural town.. Alstead NH .. clearly a long way from here.. They did call before sending it to ask if we delivered..but didn't wait long enough for us to tell them the del. charge

06-M1 Mothers day Bqt.. plus an upgrade..taller/wider include a very small box of chocolates or maybe a couple of plain chocolate bars tied w ribbons..$45.00

Card obviously Mothers Day >..and please include a second card with apology from Wesley Berry Flowers for lateness..asking them to accept this upgraded order as apology.

OK.. on Wesley Berry's site 06-M1 is $49.99 (there is a $10.99 ser.charge that shows up when you order it.)

I know you have all been throught this..but what kind of a stupid company expects me to deliver to a town 20 miles away, a product I do not carry and am not codified for (we don't carry any FTD products anymore) for less money than they sell it for.. make it BIGGER.. add CHOCOLATES.. and enclose an apology note stating they have upgraded the order (at their expense??) because of the late delivery.

Since I do not reject orders ( I am not willing to pay $1.00 because of the sender's stupidity ) I forwarded it to Dom.Retrans.. probably where it came from anyhow.

I am not really b....g about the wire services in this message.. altho if this came from Dom Retrans than they bear some blame for allowing this obvious attempt to rip off another client (remember we florists are their clients).. but I am really discusted with Wesley Berry. welllll... maybe I should re think this.. they attempted to stick it to their customer by claiming they were going to 'upgrade' this order as an apology for their mistake.. tried to get me to subsidize this upgrading.. now there won't be any flowers delivered (no other real florist goes there).. so their customer should be pretty mad by now.. so maybe that customer will look around for a true local florist.

 

[Luc]

Stick to you guns

You know.. you think you've heard it all.. then you get this on the merc.

order going to a rural town.. Alstead NH .. clearly a long way from here.. They did call before sending it to ask if we delivered..but didn't wait long enough for us to tell them the del. charge

06-M1 Mothers day Bqt.. plus an upgrade..taller/wider include a very small box of chocolates or maybe a couple of plain chocolate bars tied w ribbons..$45.00

Card obviously Mothers Day >..and please include a second card with apology from Wesley Berry Flowers for lateness..asking them to accept this upgraded order as apology.

OK.. on Wesley Berry's site 06-M1 is $49.99 (there is a $10.99 ser.charge that shows up when you order it.)

I know you have all been throught this..but what kind of a stupid company expects me to deliver to a town 20 miles away, a product I do not carry and am not codified for (we don't carry any FTD products anymore) for less money than they sell it for.. make it BIGGER.. add CHOCOLATES.. and enclose an apology note stating they have upgraded the order (at their expense??) because of the late delivery.

Since I do not reject orders ( I am not willing to pay $1.00 because of the sender's stupidity ) I forwarded it to Dom.Retrans.. probably where it came from anyhow.

I am not really b....g about the wire services in this message.. altho if this came from Dom Retrans than they bear some blame for allowing this obvious attempt to rip off another client (remember we florists are their clients).. but I am really discusted with Wesley Berry. welllll... maybe I should re think this.. they attempted to stick it to their customer by claiming they were going to 'upgrade' this order as an apology for their mistake.. tried to get me to subsidize this upgrading.. now there won't be any flowers delivered (no other real florist goes there).. so their customer should be pretty mad by now.. so maybe that customer will look around for a true local florist.

It was maybe their wish to stick to you instead of the consumer they con on.
Maybe they were looking for a florist who doesnt know the game and have it done by them.
I am glad you know how to play...
You have the customer info...Can you call them and explain what is happening and tell them it is not your fault. Maybe you can gain a customer.

Luc

 

[Tracy D'Amico]

I called FTD & TF both before the holiday to get the info on transmission charges - they both told me that REJ messages are not charged to the receiving florist, nor is the original transmission fee. It's as if it never happened, the order never came to us. I hope that was accurate, as I rejected plenty of 1800/.con orders. If not, I will have another phone call to make. I'm so tired of having to stay on top of such piddly stuff, but I guess that's why I get paid the "big bucks"- NOT.

On another annoying note - I had justflowers call me four times in 12 minutes to ask me if we had a catta lilly plant (her pronunciation). I told her to please stop calling me & she got all indignant saying "well you're listed in here four separate times!" I told her we have one flower shop, with multiple phone lines, and I don't know what the heck she's looking at, but cross us off her list as not having catta lily plants. What a pain.

tracy

 

[Rhonda]

As far as charging a rejection fee, YES they do. I have had them on my statement. When I double checked the charges, I then started sending ASK messages for more money and delivery charges, or telling them to cancel the order. I send a message stating that either they give the extra money, cancel or the order will be ignored. I had one order sent to me from PA for a town we are not even listed for (hour drive one way) I forwarded it back to them giving a name of a Teleflora shop in the area. I refuse to reject, especially .com orders that state "no substitutes Do not forward-reject if unable to do" Nope, they need to have second choices just like any other "well sold" order. Considering I'm the only FTD shop in this area for miles around, they certainly shouldn't be sending codified containers which are clearly NOT carried by the filling shop. Stupidity on their part not checking to see if the shop is coded.

 

[Tracy D'Amico]

Thank you Rhonda, I will be going over my statement with a fine toothed comb.
tracy

 

[countrypetal]

Just thought I would drop in on this one - I reject anything coming from Wesley Berry !!!

Do a city search for your town and I would bet he shows up as delivering in your town, same day delivery !!

He is based in Michigan !!

They are NOTHING but order gatherers.

*** Little Story ***

I did a test call to Wesley Berry one day acting like a customer wanting to send flowers to my town.

Not ONLY did they say they were the only florist in my town, and that there were physically located in my town

they insisted the shop in my town was called Wesley Berry and they could deliver the same day no problem.


I am the only shop in my town and Wesley Berry is about 60 miles away near Detroit.


I dont care what the amount of the order is for or from what wire service or what holiday or event it is - if it's from Wesley Berry it gets sent right back to them with a message stating that since they offer same day delivery from a shop called Wesley Berry that they better pack up their little old delivery van and make the 60 mile one way trip.

 

[BOSS]

He is based in Michigan !!

They are NOTHING but order gatherers.

He does have a shop too, and a school and a full time SEO junkie far as I can tell.

Interesting thing is he has an FTD web site, (well 1000's of them) but they flip to a TF shopping cart...

Both FTD and TF have been made fully aware, and neither will do anything. Heck, Ole' Wes won;t even return my calls or emails...go figure....

 

[theRKF]

The funny thing to me is the disparity between his personality and his business practices. In person I've found him to be very personable, down to earth and we've gotten along very well. That said, I don't condone the dceptive stuff for a second.

Ryan

 

[Lady Biker Florist]

He does have a shop too, and a school quote]

Yes, they have a school. My momand another lady that used too work here were both interested in sharpening their designing skills. WHAT A SORRY JOKE! The school was a class inside the shop at night just like we held a couple times and the teacher was just your average lazy hired help desinger wanna be. Sorry for the harch words, but it was truly a theft of a rip-off. Whent he lady noticed how good my mom was she asked her if she wanted a Sweetest Day job. One class landed on Halloween so the lady but it short and they all went to the bar. My mom and her freind went home as they do not drink nor attend bars. The last class was held at the bar and their was of course no class. So there two of the classes that were very expensive down the drain and the three hour class each night was two hours, not three. Big disappointment and huge theft!!!

Now that we know Wesley Berry we would have known to avoid them, but back then we didn't know yet. They are all around us as we are the first suburb north of Detroit along I-75.

Just really gets me in a tizzy!!!

 

[NavyBrat]

I called FTD & TF both before the holiday to get the info on transmission charges - they both told me that REJ messages are not charged to the receiving florist, nor is the original transmission fee. It's as if it never happened, the order never came to us. I hope that was accurate, as I rejected plenty of 1800/.con orders. If not, I will have another phone call to make. I'm so tired of having to stay on top of such piddly stuff, but I guess that's why I get paid the "big bucks"- NOT!

tracy

Tracy,
I am not FTD, but Teleflora. You are NOT charged for REF "refused order" messages. You ARE charged for CAN "cancellation messages". Everytime I receive a CMT "comment" from another florist stating they can't fill the order, I ask them to send a "refused order" message, so I can then RSD "resend" without having to pay a fee to cancel the order. It seems a lot of florists don't understand the system. I am always charged for "CAN" messages, but not "REF" messages. I always go over our statements thoroughly. I'm sure someone else at FC can confirm this.

 

[deflorist]

Dianne why don't you just ask the other florist to forward the order on?

 

[rich]

We deliver to the following zip codes

Just picked this up when did a search for our area for WB

We deliver flowers to the following zipcodes near Fountain Valley California CA:
92708, 92728, 92799, 92704, 92655, 92646, 92626, 92647, 92683, 92615, 92605, 92703, 92844, 92843, 92685, 92648, 92842, 92627, 92841, 92684, 92628, 92840, 92707, 92702, 92712, 92706, 92663, 92725, 92659, 92735, 90680, 92649, 92802, 92845, 92701, 92868, 92814, 92812, 92710, 92658, 92804, 92846, 92660, 92661, 92662, 92698, 90742, 92614, 92697

Shouldn't the words WE DELIVER mean they actually do deliver in their
vehicles?
Does anybody know what the legal definition of these words are or is?

 

[goldfish]

Shouldn't the words WE DELIVER mean they actually do deliver in their
vehicles?
Does anybody know what the legal definition of these words are or is?

Actually, I talked to a lawyer about what I consider as false advertisement by deceptive OGs. I have a partial list of them in our web site.

According to him, "false advertisement" is such a murky area that it's not always clear cut. Here's what the law says... (emphasis mine).

... Much of the precedent cited in these cases stemmed from Chapter 15 of the U.S. Code, specifically a law known as the Lanham Act. Under Title VIII of the Act, titled False Designations of Origin and False Descriptions Forbidden, any person responsible for misrepresenting goods and services is liable in a civil action brought by persons who believe that they are damaged by such acts. According to the act, people are liable of misrepresentation if their statements or actions are "likely to cause confusion, or to cause a mistake, or to deceive a to the affiliation, connection, or association of such person with another person, or as to the origin, sponsorship, or approval, of his or her goods, services, or commercial activities by another person."

To me, it's clear cut. Saying things like "We deliver" when they actually don't deliver is false and their practice causes monetary damages on those who actually do deliver. It seems to me that the only thing we need is a lawyer willing to work on contingency.

 

[BOSS]

To me, it's clear cut. Saying things like "We deliver" when they actually don't deliver is false and their practice causes monetary damages on those who actually do deliver. It seems to me that the only thing we need is a lawyer willing to work on contingency.

Agreed, the statement "We Deliver" implies that in fact Wesley (and others) actually do the delivering directly.

Especially when coupled with the other words...(taken from several of the Wesley sites)... We Deliver Flowers to the following Zip Codes it does imply direct delivery. The wire services know this, and refuse to do anything about it, simply allowing it to continue in my book, implies that they are helping to purpotrate the fraud.

As to your lawyer on contingency....if you find one, let me know, I have litterally years of work we could funnel their way, Wesley, Urban, Kays and on and on...

 

[goldfish]

As to your lawyer on contingency....if you find one, let me know, I have litterally years of work we could funnel their way, Wesley, Urban, Kays and on and on...

Yes, we are working on it. Since monetary damage on each individual florist is small, we need a lawyer(s) specilizing in class action lawsuits. In any case, anyone who has made quick easy bucks by misrepresenting himself as a local florist, at the expense of real local florists, will someday have to defend himself. That "judgement day" I'm sure will come.

 

[Rhonda]

I have 7 years worth of orders filled (unknowingly at those early years) by us. Not a problem producing any of the original orders

 

[BamaE4U]

The key word in this phrase. . . .

We Deliver Flowers

I believe is "WE".

network of more than 75,000 professional affiliate florists

As a former President said. . . .

"It depends on what the meaning of the word 'is' is.. . .."

 

[NavyBrat]

Dianne why don't you just ask the other florist to forward the order on?

Unless I've missed something on Teleflora's system I can't forward (FOR) an order. I can refuse (REF) the order and fill in a suggested florist to fill the order. At this point, the sending florist would have to resend (RSD) the order. If I refuse the order, the sending shop does not have to pay a fee to cancel (CAN) the order, which in turn, I would have to confirm (CON)the cancellation. There is no charge for refusing an order, but there is a charge if a florist has to send a cancellation message. Correct me if I'm wrong, please. Years ago, when I was insane enought to have both FTD and TF, I know I could forward an order with FTD, but I'm positive I can't send an FOR message with Teleflora's system. We send a ton of orders, so enlighten me if I've missed how to forward an order.

 

[goldfish]

I believe is "WE".

Yes. I would also add that, not just the word per se, but also the context in which "we" is being used is very important in this case.

Remember that these offending sites show up in the sponsored links when a consumer is looking specifically for a local florist over the Internet.

When such a consumer clicks on one of these sites and then see the phrase "we deliver to ....", how would this person would interpret this phase? That's the issue that the court will address. I strongly believe that a reasonably intelligent person (usual standard in civil case) under this situation would interpret the phrase "we deliver" to mean that this florist is the one who makes and delivers the flower. There lies a deception.

Not just "We deliver". Look at this "Family-owned florist who delivers to my town." The phrase "we are family-owned for 30 years" is almost certainly technically correct. But again, when a consumer sees this phase when s/he looking for a local florist in Huntington NY (our town), how would this person interpret the phrase "We are family-owned"? That's the issue.

Note that Lanham Act allows "Implied false advertisement claims" which menas that, even if a claim is literally technically true ("We are family-owned", it can still be false advertisement if it implies another message that is false.

 

[Tracy D'Amico]

... so enlighten me if I've missed how to forward an order.

There is a forward option on the Dove system, but it is more of a suggestion. I found this out the hard way Christmas 2004 - we were not coded for a specific item, and kept receiving orders for it, so I called another shop in town to ask if I could forward to them (always trying to make friends), and they said sure they have that arr. They never got one single order - we checked after the holiday by names, addresses. They were all sent to another shop somewhere. I called TF after, and asked, and they said, you're not supposed to call another shop to tell them an order is coming, because it may be re-directed to a different place. I don't understand why it's so friggin hard, we were trying to save time at a holiday, and to serve the customer by getting the order to a place that at least had the item requested. Stupid. TF seems to make the final decision as to how an order is forwarded.
tracy