why dear God why????

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Queen, in my opinion, you are right.

While I appreciate the other arrangment is truly ugly to us, as I said earlier, it isn't to the one who made it... seeing it change could indeed create hurt feelings.

I too would send one rather than fix one that wasn't mine.

V
 
Do not

1) Do not comment in public on flowers at places or homes that are not yours.
2) Do not fix flowers at places or homes that are not yours.
The key words here: "are not yours."

That's our shop policy.

We'll help out if someone forgot an easel or pins for a funeral arrangement... however, we will not "Fix" them. Our name is on our cards and everyone knows what came from us! If it doesn't have our card, then someone else gets the glory or the frowns.
 
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1) Do not comment in public on flowers at places or homes that are not yours.
2) Do not fix flowers at places or homes that are not yours.
The key words here: "are not yours."

That's our shop policy.

We'll help out if someone forgot an easel or pins for a funeral arrangement... however, we will not "Fix" them. Our name is on our cards and everyone knows what came from us! If it doesn't have our card, then someone else gets the glory or the frowns.


Ditto. it really can come back and bite you in the butt..

Especially if the "designer" really thinks their creation is "professional"
 
I have fixed many ugly arrangements in my day that people have asked me to fix.
What am I going to tell them? NO?
I don't think so.

The Funniest story EVER of me fixing an arrangement was about 8 years ago.....

I was at my grandparents house. They have an old console TV with all kinds of grandma-y stuff on top of it. One item in particular was this horrible silk nasty gross arrangement. It was in a white ceramic basket with all these cheap nasty silk flowers it it. My grandma is talking to me and all I could focus on was that ugly arrangement, thinking to myself "good grief, she's probably had that since the 40's" So of course I ask her.
Now me and my grandma don't hold back, I can BS with her just like I can anybody..She's a trip, my grandma.. She even says bad words... But Not as well since her stroke.. Anyway, I finally ask "Where did you get that ugly ass arrangement??"
She tilts her head to one side, looks at me a little puzzled and says "Hitja, You gave me that...You made that for me."

HAHAHAHAHAHA!!! OMG! Man we laughed until we cried!!
Yeah, so grandma got a new arrangement, but she made me leave it in that ugly container.. It's covered in dust again.

I love my Grandma and I love that story! It's one of the best "grandma and me" stories I have.


p.s. I may have spelled hitja wrong.. It's a term of endearment in Spanish.. grandma is full blooded Castillan
 
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I have fixed many ugly arrangements in my day that people have asked me to fix.
What am I going to tell them? NO?
I don't think so.

The Funniest story EVER of me fixing an arrangement was about 8 years ago.....

I was at my grandparents house. They have an old console TV with all kinds of grandma-y stuff on top of it. One item in particular was this horrible silk nasty gross arrangement. It was in a white ceramic basket with all these cheap nasty silk flowers it it. My grandma is talking to me and all I could focus on was that ugly arrangement, thinking to myself "good grief, she's probably had that since the 40's" So of course I ask her.
Now me and my grandma don't hold back, I can BS with her just like I can anybody..She's a trip, my grandma.. She even says bad words... But Not as well since her stroke.. Anyway, I finally ask "Where did you get that ugly ass arrangement??"
She tilts her head to one side, looks at me a little puzzled and says "Hitja, You gave me that...You made that for me."

HAHAHAHAHAHA!!! OMG! Man we laughed until we cried!!
Yeah, so grandma got a new arrangement, but she made me leave it in that ugly container.. It's covered in dust again.

I love my Grandma and I love that story! It's one of the best "grandma and me" stories I have.


p.s. I may have spelled hitja wrong.. It's a term of endearment in Spanish.. grandma is full blooded Castillan

"Amy told the vice president of this paticular bank that this arrangement was, for lack of a better phrase, not very good."

Shannon, I too have fixed things when asked... I've never volunteered. I think that's where the problem lies for some of us in this thread. Had the bank manager asked Amy to please fix the arrangement, there is no harm or foul... however, that's not the case.

Your Grandma sounds like a wonderful person... hope she shares more and more stories with you. Family history is so important.

V
 
I hear ya...
I'm just doing what Amy told me to do. And that the condensed version of the story about the bank guy and the lovely arrangement.. Not sure exactly how it all went down.


As far as my Grandma, she's awesome, so funny and tells me all sorts of stories. She is 86 years old and has a tongue as sharp as a dagger!! Love love love her!!
 
that was the arrangment that was there, then it should have been left there, and then you should have made one of your fabu arrangments
Wow. We've reworked and remade silks from banks, hotels, doctor's offices and other retailers. Quite often the jobs have come because we asked for them by pointing out that perhaps touch-ups, clean ups, fluff ups, etc... would extend the life of the designs.

Often times, the managers haven't even noticed what the flowers really look like since they're used to seeing them every day. When they stop and really take a look, most agree they're not a good reflection of their levels of professionalism.

Yes, we can replace, but often additions or refurbishments are more within the budgets.

Without being asked, I would have never commented on the arrangement. The person who gave it to the bank might have been simply a faithful customer who gathered some flowers from her garden and wanted to share them, or there could be other reasons for the arrangement and its presence in the bank.
The design was in silk. I'd definitely keep my opinion to myself if it was fresh and looked like a personal gift. OTOH, if the arrangement was fresh and placed in an entry (like a standing order) and the quality was poor, I'd find out who makes the buying decision and ask to bid on the order. That's what I call opportunity.

While I appreciate the other arrangement is truly ugly to us, as I said earlier, it isn't to the one who made it... seeing it change could indeed create hurt feelings.
V -

It sounds as if the silk was prominently displayed in a high traffic area. If I banked there and knew the Sr. management (as I do with our local bank), IMO there's nothing wrong with a low key inquiry about it.

Me: "Interesting design." *smile* "Was it a gift?"

Answer 1: "No, I had it in my house for years and just brought it here."

Me: "Wow, you've really gotten your full value out of it. If you'd ever like to have it refurbished and renewed just let me know." *business card comes out*

Answer 2: "Yes, my Mother made it for me only a few weeks before she passed on."

Me: What a lovely memory. Your mother must have been fond of flowers. *then smile and move on*

If the arrangement had a sentimental value, I'm sure the bank manager would have said so - and I'm equally sure the florist had enough sense to know how to talk to a person with whom she's likely done business for years.

Again, I see this as opportunity - and now Shannon has the opportunity to perform a miracle and make that design look attractive.

It will reflect well on everybody.
 
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Cathy, I respect your opinion and I certainly respect Shannon's ability to create a miracle, however, the thread, at the beginning didn't reflect what you are suggesting. It's not good kharma to criticize someone else's work.

V
 
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I think a big deal is being made out of nothing here. It's not like Amy went up to a perfect stranger and said "um, that is really ugly, and we can fix it for you". Amy is a social butterfly, she knows a lot of people. She was there for some sort of meeting, I think.

I also left out that he is going to have us do some other faux for the bank.

Everyone criticizes everyones work.. We all do it. That's the business we are in. And really not just ours, pretty much any business.

I guess I just don't think it's that big of a whoop.
I mean seriously, I fixed my own ugly arrangement I gave to my own grandmother! It didn't become all the sudden beautiful just because I made it when I was 18 or 19. It was still dang ugly.

Besides, it was his arrangement to do with what he wanted.. He could have just as easily said to throw it away and bring him all new arrangements!
 
The design was in silk.

Oops! Didn't notice that.

Cathy, the ways in which you suggested approaching the situation are, of course, indicative of your usual grace and charm.....and business savvy.
 
Wow. We've reworked and remade silks from banks, hotels, doctor's offices and other retailers. Quite often the jobs have come because we asked for them by pointing out that perhaps touch-ups, clean ups, fluff ups, etc... would extend the life of the designs.

Often times, the managers haven't even noticed what the flowers really look like since they're used to seeing them every day. When they stop and really take a look, most agree they're not a good reflection of their levels of professionalism.

Yes, we can replace, but often additions or refurbishments are more within the budgets.

The design was in silk. I'd definitely keep my opinion to myself if it was fresh and looked like a personal gift. OTOH, if the arrangement was fresh and placed in an entry (like a standing order) and the quality was poor, I'd find out who makes the buying decision and ask to bid on the order. That's what I call opportunity.

V -

It sounds as if the silk was prominently displayed in a high traffic area. If I banked there and knew the Sr. management (as I do with our local bank), IMO there's nothing wrong with a low key inquiry about it.

Me: "Interesting design." *smile* "Was it a gift?"

Answer 1: "No, I had it in my house for years and just brought it here."

Me: "Wow, you've really gotten your full value out of it. If you'd ever like to have it refurbished and renewed just let me know." *business card comes out*

Answer 2: "Yes, my Mother made it for me only a few weeks before she passed on."

Me: What a lovely memory. Your mother must have been fond of flowers. *then smile and move on*

If the arrangement had a sentimental value, I'm sure the bank manager would have said so - and I'm equally sure the florist had enough sense to know how to talk to a person with whom she's likely done business for years.

Again, I see this as opportunity - and now Shannon has the opportunity to perform a miracle and make that design look attractive.

It will reflect well on everybody.

In my opinion this was an excellent post and I'm definitely going to save this one in the memory bank. Taking advantages of opportunities that present themselves may be the difference between success or failure for a business. Sometimes you have to "hustle" to get an edge on your competition. I think Cathy's approach is ethical and tactful and nothing more than seizing an opportunity in a highly competitive market.
 
ME TOO! Cathy is a florist genius. She should bottle her Cathyness and sell it!
 
I didn't relize it was silk as well, got stay off that darn phone when answering posts, but as Cathy said it is one thing to point it out but to take back to your store, then why ? I don't know I am not torn on my post, Yes I have revamped things, and yes taken things to other place, lots of weekends, I have been able to fix other florist arrangments at wedding at the wedding mill factorys, but also, I guess the tone of your post is what made me think it was real, and also if they didn't like then they wouldn't had it there, and also it looked clean, But hey I am getting old,,so the eyes must be going////
 
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