A RARE EXCEPTION, but NOT THE NORM!
The same scenario could've played out with a consumer Joe.
When we get a DECLINE, which is rare, from one of our own customers, we call them back and get another card. Sometimes, we can't reach them and so, everything is ON HOLD until we GET PAID.
In some cases, the efforts we are forced to put into those few types of scenarios, begin to outway the order's profitabilty. And so, we just chalk it up to the CUSTOMER $ERVICE aspect of what wee doo.
Regardless, I would rather glean a full 80% net to filler from another fellow real florist rather than allow those orders to go through a WS WRINGER at 71% net to filler on the surface, less all the other dues, fees, and optional ancillary charges they create with their VOO DOO economics 101, and finally winding up with fify-cents on the final dollar.
Occasional CC declines, with follows up calls, does not make for an endorsement of how a WS works better for anyone. Make no mistake that, we pay dearly for the guantee of payments when they go through their wringers. And, any losses they incur, are simply passed on to THEIR MEMBERS in the forms of HIGHER DUES and FEES.
