Wire Service Charges Survey

[lori042499]

We ALWAYS inform our customers of ALL the charges and what they're for.

I realize that but for your one shop and my one shop that does there are probably 10-15 that don't and don't have to...but you never answered my question...Why is it dispicable for the OG's to do that same exact thing we do??? It is perfectly legal and within the rules as written for them as sending only shops, we made it happen wanting more volume and the WS fixed our problem of wanting more orders...

 

[shannonlovesflowers]

Are these charges in addition to a delivery charge for the local florist?

Do you separate out the delivery fee from the relay fee for each customer or do you collect a single fee and then pass a portion on for delivery?

it's ALWAYS seperate...

And we inform our customers that it is seperate.

$10 deivery
$10 wire fee
$30 international

 

[shannonlovesflowers]

We ALWAYS inform our customers of ALL the charges and what they're for.

I was once told at a design show, by a very popular designer NOT to tell customers in the beginning of a wire out order all the additional charges, wire fees etc.

I call Bullshiit.

It'd make me so mad if some one sprang 20 extra bucks on me at the end of a transaction.

 

[lori042499]

I was once told at a design show, by a very popular designer NOT to tell customers in the beginning of a wire out order all the additional charges, wire fees etc.

I call Bullshiit.

It'd make me so mad if some one sprang 20 extra bucks on me at the end of a transaction.

Not to mention, the wasted time on the sale if they don't want to pay the charges....I know i have backed out of many online transactions because the end result with all the charges is ludacrous...I have had many a person walk out on a wire out transaction because it was way more than they wanted to spend....even if my charges were cheaper by 6 bucks it was way more than they wanted to spend...and I have had them walk out telling them after and before sometimes the charges just don't hit them til the end....even when they know it before hand...sometimes they have in their head that they will send a 20.00 arragnement with the charges and make it within their budget and then i have to tell them nay nay....

 

[kt4ye]

It'd make me so mad if some one sprang 20 extra bucks on me at the end of a transaction.

The DOGs do this deliberately. Their reasoning is as follows. It takes a fair amount of time to fill out all the "stuff" on an online order. What you want. Any options or adds. WHO it's going to. What the address is. What day. Card message. Special instructions. Then the sender's name, address, card # etc.

By the time the sender gets to the end of the form and finds out about the extra charges, the sender has so much invested in filling out the order form that they don't want to have to do it over again with another supplier. So...

To their credit, TF puts this all upfront so you know going in what the price will be.

Airlines are doing similar stuff. Bag fee. Extra bag fee. Curb check in fee. Talking to live operator fee etc.

Yeah. I'd say despicable kinda sums it up.

Bill

 

[paradise bird]

$12.00 US and Canada
$20.00 International

P Bird

 

[Dorothy]

Thank you so much to everyone who has replied to this survey and will still reply. I bought our flowershop in 2004 and kept the same wire charges as the previous owner who owned it for 11 years. Now that I've sold the shop, I feel that I owe it to the new owner to investigate this. Looks like our charges are a little low overall....Thanks again!

 

[Knife's Wife]

If you come into my store and I wait on you, showing you the book, and or given you ideas as to what to send you pay

x amount for the product
10.00 for the delivery charge
3.95 for the service fee to take and send

If you order on my website to go out of town
x amount for the order
8.95 for the delivery fee
$0.00 for the transaction fee (because you did all the work of choosing and fill out the paper work)

I do not advertise or promote the lesser fee sending on-line but there are a few savvy customers who have figured it out.

Joan


Boss when did you start charging you use to send out for free, I thought anyways??