Another HAPPY Teleflora Customer??
- Thread starter BBJ (Big Bad John)
- Start date
Flowermomma
Well-Known Member
wow priced wrong or what! I stopped counting at 50 roses!
no way you could do that for 200 even using sweets. (and here my sweets cost as much as my long stem!)
In the one sent I count at least 15 roses but the florist did a poor design job! They should have faced all the roses to one side not tried to make it all round.
no way you could do that for 200 even using sweets. (and here my sweets cost as much as my long stem!)
In the one sent I count at least 15 roses but the florist did a poor design job! They should have faced all the roses to one side not tried to make it all round.
secretgarden
Well-Known Member
According to our old TF book it should have 34 50cm white, and 14 50cm cream. WOW. I would have hit refuse so fast on that one. Even our 50cm is coming to about 3.00 a stem. With out labor, basket, foam, and greens, my price would have been $144 just for the roses. Not to mention that is buying 2 packs of white and one pack of cream. And you know that the florist got $199.95 so - delivery gives you about $190.00.
Not sure if they have other florists in town but I sure as heck would have called another and cancelled the first. That is crazy, it's not even designed nicely. If she would have grouped them better and what the heck is that bow doing in there, where it's at is crazy, and the picture does not even show a bow. Did she even look at the picture.
Not sure if they have other florists in town but I sure as heck would have called another and cancelled the first. That is crazy, it's not even designed nicely. If she would have grouped them better and what the heck is that bow doing in there, where it's at is crazy, and the picture does not even show a bow. Did she even look at the picture.
I'd say the delivering shop is darn lucky they weren't identified in the article. That's such a sad, sad version of the item ordered.
If the florist had that order at that $, Then i'd never use that florist again! Talk about giving all of us a black eye.
Lizi
Well-Known Member
This puts a bad taste in the consumers mouth. Surely this shop didn't try to justify having the money in the arrangement.
anytimeflowers
Linda
This is one of those cases where the florist should have done what Teleflora does, have all of the flowers facing in one direction. Perfectly appropriate for a funeral.
What I find most odd is that on both sides of the "back", you can clearly see baby's breath. I have a strong suspicion that something happened to this poor thing in transit, and the driver or funeral director "fixed" it. There were probably broken roses, the bow (which certainly does not add anything) was probably in a more appropriate place but got moved to hide broken roses. The bb leads me to believe that the other side was meant to be the front and possibly had a lot more roses. We will never know.
One thing is certain, it didn't leave the shop looking anything like what was pictured, it's nothing like what the consumer thought they were buying! Like Cathy said, this florist is extremely lucky they were not named. I hope they wake up. Reading through some of the comments, one person said.....
It's too bad that the comments attached to this comment are hidden unless you choose to maximize it. Most of those gently chided about it, but one of them could easily have been Ryan,(sparkling vampires
) Doug, or one of the many wits we have here on flowerchat. Here it is, I loved it.
Unfortunately, I think a lot of people do exactly this, because they expect a bad experience and so simply avoid the whole thing. With more and more people relying on social media including the Consumerist for their information, it is extremely damaging to the entire industry when we have florists like this filling orders.
In this case, I don't really hold Teleflora responsible only because of where it was going. Most people seeing the image would assume that the design is all around but probably would not think something was wrong if they noticed it was one-sided at a funeral.
What I find most odd is that on both sides of the "back", you can clearly see baby's breath. I have a strong suspicion that something happened to this poor thing in transit, and the driver or funeral director "fixed" it. There were probably broken roses, the bow (which certainly does not add anything) was probably in a more appropriate place but got moved to hide broken roses. The bb leads me to believe that the other side was meant to be the front and possibly had a lot more roses. We will never know.
One thing is certain, it didn't leave the shop looking anything like what was pictured, it's nothing like what the consumer thought they were buying! Like Cathy said, this florist is extremely lucky they were not named. I hope they wake up. Reading through some of the comments, one person said.....
It's too bad that the comments attached to this comment are hidden unless you choose to maximize it. Most of those gently chided about it, but one of them could easily have been Ryan,(sparkling vampires
) Doug, or one of the many wits we have here on flowerchat. Here it is, I loved it.Unfortunately, I think a lot of people do exactly this, because they expect a bad experience and so simply avoid the whole thing. With more and more people relying on social media including the Consumerist for their information, it is extremely damaging to the entire industry when we have florists like this filling orders.
In this case, I don't really hold Teleflora responsible only because of where it was going. Most people seeing the image would assume that the design is all around but probably would not think something was wrong if they noticed it was one-sided at a funeral.
lori042499
Well-Known Member
- May 3, 2006
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That is friggen pitiful..here is no excuse for that abomination....Linda you are way too nice...that was designed that way, nothing happened to it except a designer that shouldn't be allowed to play with flowers ever...This is a perfect example of how florists are more screwed up than even the WS...15 roses is a far cry from anything that should have gone out for that I don't care if the price was undervalue it wasn't that undervalue to warrant that kind of flower arrangenment to be sent out...I mean really how much simpler can TF get the arrangements the design had no design, they are making the arrangement more andmore vanilla so that this doesn't keep happening yet the florists keep getting less and less design educated so this happens even more..TF should kick that florist out...Holy Cow...
Mikey the Flower Guy
It's a GREAT DAY to live, and love!
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I'm with Cathy on this one, though, circumstances,and timing can contribute to a poor completion. This CANNOT be a "florist" in any sense of my thinking, BUT, as a "comeback", I had the privilege of sending to a tiny town in Manitoba, who's "florist" is ALSO a local drug store, and was THE ONLY SHOP within 60 kilometers, that had the appropriate product to fill for our customer's sisters funeral flowers, and WAS NOT in ANY wire service!
I ALSO just got through UNSUCCESSFULLY trying to get an order to Bosnia, via FTD, with NO luck, yet, Teleflora was able to successfully complete the transaction, and NO, I am NOT a member(thanks Luc)....so, all things being equal, our "system" is crashing, the effectiveness of our filling florists, both BIG and SMALL, is crashing alongside, and false advertising,and FALSE promises to the consumer, leads me to the conclusion that the order taker is MORE at fault, than the filler, though BOTH failed miserably!!
I don't see how TEL can be blamed in any way for this. We could fill that order for $200 using 50 cm. roses. If the florist COULDN'T fill the order, they should have refused it. This is a case of a terrible florist cheating the customer and TEL taking the blame for it. As often as we blame the wire services for the things they do wrong, we need to call out the "florist" in a case like this.
IMO TF is to blame on two accounts:
1) The design contains 4 dozen roses and my guess is very, few shops will have 48 30-40cm white/ivory roses on hand for short-notice funeral orders. The description says the overall design width is 25", the height only 20 1/2" - so the finished arrangement will look much, much small in real life than it appears in the image. Based on the pic, the fully open blooms would each only be 2" across. The image is highly, highly deceptive with nearly all consumers believing they were purchasing large-headed roses.
It's clear from the florists' picture that they did use large roses and what was delivered was likely larger overall than the original design. We don't know if TF OKd a 'fill to value' with large roses... Regardless, the TF product photo is a poor choice as a funeral selection.
2) TF selected this shop to deliver the order. Again, we don't know if the design went to a rural area or to a large metro location. We don't know why TF chose this shop to fill, but it's clear their 'quality assurance' program is ineffective.
1) The design contains 4 dozen roses and my guess is very, few shops will have 48 30-40cm white/ivory roses on hand for short-notice funeral orders. The description says the overall design width is 25", the height only 20 1/2" - so the finished arrangement will look much, much small in real life than it appears in the image. Based on the pic, the fully open blooms would each only be 2" across. The image is highly, highly deceptive with nearly all consumers believing they were purchasing large-headed roses.
It's clear from the florists' picture that they did use large roses and what was delivered was likely larger overall than the original design. We don't know if TF OKd a 'fill to value' with large roses... Regardless, the TF product photo is a poor choice as a funeral selection.
2) TF selected this shop to deliver the order. Again, we don't know if the design went to a rural area or to a large metro location. We don't know why TF chose this shop to fill, but it's clear their 'quality assurance' program is ineffective.
Cathy,
What you point out are the flaws in the system. Obviously TEL has a lot of responsibility regarding the system. One of the biggest flaws is the selection guide, which has hundreds of designs that no single florist would be able to fill on a daily basis. I do believe we could have filled this order to look similar to the image. Perhaps it would have been a stretch to get the roses that open if the order was placed for same day delivery, but we *most likely* would have had them in stock and our 50 cm. roses are a full size head. In any case, we would have requested a second color choice had we not been able to fill with the white/ivory and rejected the order if we could not get that second color choice. Having only 5 shops to worry about, I have a difficult time keeping things on our own website that I know all 5 shops can fill at any given time.
Agreed that the quality of the filling florists is also a responsibility of TEL-but certainly not more so than the shop itself!
My pet peeve lately is florists that agree to the rules of belonging to a wire service and then don't follow them it they don't suit them. It's hurting the flower buyer in the end. If a florist doesn't like how the wire service operates, then man up and get out. That's what we did. Quitting will have a much bigger affect on the future of the wire services than bi****** about them constantly!
What you point out are the flaws in the system. Obviously TEL has a lot of responsibility regarding the system. One of the biggest flaws is the selection guide, which has hundreds of designs that no single florist would be able to fill on a daily basis. I do believe we could have filled this order to look similar to the image. Perhaps it would have been a stretch to get the roses that open if the order was placed for same day delivery, but we *most likely* would have had them in stock and our 50 cm. roses are a full size head. In any case, we would have requested a second color choice had we not been able to fill with the white/ivory and rejected the order if we could not get that second color choice. Having only 5 shops to worry about, I have a difficult time keeping things on our own website that I know all 5 shops can fill at any given time.
Agreed that the quality of the filling florists is also a responsibility of TEL-but certainly not more so than the shop itself!
My pet peeve lately is florists that agree to the rules of belonging to a wire service and then don't follow them it they don't suit them. It's hurting the flower buyer in the end. If a florist doesn't like how the wire service operates, then man up and get out. That's what we did. Quitting will have a much bigger affect on the future of the wire services than bi****** about them constantly!
The shop that filled that order is possibly like one of the shops that Doug has issue with. Some people are just crooks. Florists are service providers just like plumbers, mechanics etc. Some do a good job for you, and some try to screw you over. Unfortunately, the WS props up the sales of these type of people because they have no quality control systems in place.
Of course, there may also be circumstances that we don't know about. I had a client call me one time who was at a funeral visitation. She said that there was a basket there with our name on it that looked horrible. She hadn't sent any flowers this time, but knew the quality of work that we do. I went right in the parlor and picked it up. It literally looked like someone had driven over it with a car. Obviously, either my driver or a funeral home employee dropped it. No one ever accepted any responsibility, but I replaced it with bonus value immediately.
Of course, there may also be circumstances that we don't know about. I had a client call me one time who was at a funeral visitation. She said that there was a basket there with our name on it that looked horrible. She hadn't sent any flowers this time, but knew the quality of work that we do. I went right in the parlor and picked it up. It literally looked like someone had driven over it with a car. Obviously, either my driver or a funeral home employee dropped it. No one ever accepted any responsibility, but I replaced it with bonus value immediately.
Doug Munro
Well-Known Member
Just for the moment set aside the issue of whether Teleflora sold too much for too little, and focus on what was actually delivered. 
Can anyone actually say that the florist delivered good value for the approximately $150 they would have received out of the $200?
Frankly they were fortunate their name was not mentioned, when I look at the arrangement it looks like something that should be featured on a calendar.
You know the ones that feature chimps smoking cigars, dealing cards, preparing meals, playing pool, and in this case arranging flowers.
Can anyone actually say that the florist delivered good value for the approximately $150 they would have received out of the $200?
Frankly they were fortunate their name was not mentioned, when I look at the arrangement it looks like something that should be featured on a calendar.
You know the ones that feature chimps smoking cigars, dealing cards, preparing meals, playing pool, and in this case arranging flowers.
playing devils advocate do we know when this picture was taken and when the customer actually saw the flowers, something similar happened to us, we sent a beautiful all rose standing spray to the funeral home and the family passed out roses for everyone to take home, therefore by the time my customer saw their arrangement the next day it looked nothing like the original, timing is everything
I usually never write at these threads, but this time I could not let this pass. First of all my 3 year old grandson could have done a better job. It's no wonder people are wary to order through wire service, because this sort of thing passes for a professional florist's arrangement. Just terrible and I would definitely give money back to customer and as an above post suggested give to a charity for the deceased. I have seen a few pieces at a funeral service that have been just awful and I wonder how that person that calls themselves a designer gets away with abominations such as these. Sorry for the rant, but things like this put florists ina bad light. But I also agree with a previous poster, if there is a car accident does that mean that their not going to get in a car again???
I have to chime in on this thread. First of all, It is no big secret that I am not a fan of the wire services. In this case though, I would place the most blame on the filling florist and secondary blame on the wire service. Let's look at the arrangement themselves.....The one pictured is obviously a one-sided design. The one sent was done rounded. Very little foliage is shown in the pictured design, the one sent has a lot of foliage, There is no bow pictured, the sent arrangement has a bow. The roses pictured ar arranged in a orderly fashion, the roses in the arragement sent are haphazardly positioned.
For their to be such stark differences between the pictured design and the one sent......only one of two conclusions can be drawn. 1) THe arrangement sent was damaged in transit and the deriver or funeral home neglected to take the arrangement back or call the shop for a repair. 2) The orders were mixed up and the one sent was meant for a whole different order.
For their to be such stark differences between the pictured design and the one sent......only one of two conclusions can be drawn. 1) THe arrangement sent was damaged in transit and the deriver or funeral home neglected to take the arrangement back or call the shop for a repair. 2) The orders were mixed up and the one sent was meant for a whole different order.
Glad you got motivated to add your .02.
We all agree the design is horrible. Wish we knew what the local florist actually delivered (since what we saw could actually be the back of the design) and how this design went so awry from what was sold.
secretgarden
Well-Known Member
The more I look at it the more frustrated I get. I have always said if you can't fill it right then don't fill it. With FTD I realize that is harder to do, more hoops to jump through or fines attached. With TF it's still very simple. Hit forward, refuse.
Like we all said, we don't know what went on behind closed doors. They could have told TF of the issues, and because of the area, this could have been the only option. None of this excuses the design. For my own sanity I am going to say it fell, or aunt Helen snagged a handful of roses to take home...
Like we all said, we don't know what went on behind closed doors. They could have told TF of the issues, and because of the area, this could have been the only option. None of this excuses the design. For my own sanity I am going to say it fell, or aunt Helen snagged a handful of roses to take home...
well maybe I was too harsh in my first comment, it's just that the arrangement I saw was just horrible. It wasn't the back, because why would someone put a bow in the back. I am going to assume that someone took a handful of roses out of the arrangement. Wish we know who did it so that at least we can find out what really happened. everyone have a wonderful labor day holiday...by the way someone just walked into my shopo and wanted 3 dozen white roses and just couldn't understand why I only had 5 left in stock...duh...am I alone here or do florists have 3 doz. white roses on hand on a saturday before labor day??