Are you an SFO?

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We have not had to suspend our Merc do to to much volumn in 7 or 8 years. Having said that we will suspend our Merc on Dec. 24th as we will send our drivers out with full loads at 8:30 into a reduced delivery zones. These drivers will also make any redeliveries that are required. And we will be closed and gone home by 2pm.
 
thats the reason there is drop ship today. florist not willing to do what needs to be done to satisfy the customer. what other retail business closes sat-sunday-monday before Christmas? Everyone in our area hates us because we have most of the business, but guess how many days a year we close?
2, thanksgiving and Christmas days only. get with the plan or get in to another line of work.......

And wow what a point!

My colleague from the next town over just called me - his shop isn't open today, tomorrow, or Monday. He said he'll answer his phone from home only for funerals.

What a putz.

If you don wanna do holidays - what you be doin' in a holiday bidness mon?
 
If you turn off your incoming machine on holidays and still send outgoing - how is this different from an SFO?

Because we'll turn it back on again in a day or so, and happily fill all qualifying orders from real florists. An SFO will never fill an order.

if you can't staff up and handle holidays you need to get another job - holidays are when we should shine (most customer exposure).

And where is this unused pool of quality talent waiting for me to staff up? Temp agency? Craft shows? The Home Depot parking lot? It's not like we have a designer pool we can pull from when we need one of them.

I think is you suspend incoming you should by default have to suspend outgoing as well.

Our machine goes off when we can no longer fill to our standards, which are usually higher than those of whomever is sending us orders. Since we triage the undersold and OG crap, we can keep ours on (currently still on). Even if we do turn it off, just because we're stacked up doesn't necessaily mean a larger shop in a big town can't handle our well sold order. We use our heads--starting tomorrow, if the delivery is for a small town with limited coverage and probably limited resources, I'll be giving out florist numbers. But, to the big cities, I'll still send, because I'm pretty sure a shop there has the product, designer and delivery resources to handle it.
 
Villageman

Do You think it is time we turned off our Merc & dove. It is 6:30 Sat Night. Driver delivered all day long. We have a funeral at 1 tomorrow another at 2 another at 6, the one at 6 has 500 pink roses in the 3 family pieces we are doing all the wok on all3 in a 2 person shop and church is at 10 in the morning and we will be there. did I mention we got a huge stack of wires for Monday. Can we turn them off?????
 
Do You think it is time we turned off our Merc & dove. It is 6:30 Sat Night. Driver delivered all day long. We have a funeral at 1 tomorrow another at 2 another at 6, the one at 6 has 500 pink roses in the 3 family pieces we are doing all the wok on all3 in a 2 person shop and church is at 10 in the morning and we will be there. did I mention we got a huge stack of wires for Monday. Can we turn them off?????



If you can't make anymore or deliver anymore yes....it is the responsible thing to do..
 
And wow what a point!

My colleague from the next town over just called me - his shop isn't open today, tomorrow, or Monday. He said he'll answer his phone from home only for funerals.

What a putz.

If you don wanna do holidays - what you be doin' in a holiday bidness mon?



I did not get one delivery for tomorrow but I am still gonna be open at least part of the day. I am all caught up on Monday's orders so tomorrow will be cleanup and extra day so if I get busy on monday I will have stuff ready to go....
 
I've been wondering the same thing

And where is this unused pool of quality talent waiting for me to staff up? Temp agency? Craft shows? The Home Depot parking lot? It's not like we have a designer pool we can pull from when we need one of them.

So i'm not the only one to have difficulty in finding a reliable, trustworthy, skilled, bilingual, available for only 6-8 weeks a year designer with excellent customer service skills... We have to resort to family and friends to help us with anything and everything.
 
Again - if you can't staff up and handle holidays you need to get another job - holidays are when we should shine (most customer exposure).

Just curious... How many of your designers are paid hourly?

If you are a shop where all or most of the designers are paid hourly, labor cost becomes more or less proportional to the number of orders you take.
A large florist is one such example. A shop run by a non-designer owner is another (like mine).

What this means is that, for these shops, there is a threshfold for the number of wire-ins they can take, beyond which they will not be able to sustain the business profittably. It's not that we can't find any temp staff. It's that doing so won't make any economic sense.

The only exception I can think of is if, only if, we can find inexpensive, yet very productive, temporary designers. But they simply don't exist. That's the reality.

In fact, I am intentionally trying to shift away from holiday sales, and instead focus on everyday business.

Am I correct in assuming that the main production designers in your shop are your family members? In that case, you are playing a different ball game, because the labor cost isn't proportional to the number of orders you take. In your case, the more orders you take, the more money you make. The same goes to the shops run by designer-owners.
 
What this means is that, for these shops, there is a threshfold for the number of wire-ins they can take, beyond which they will not be able to sustain the business profittably. It's not that we can't find any temp staff. It's that doing so won't make any economic sense.

Holy crap--another florist who can do math! Although we can't find temp staff, either...
 
thats the reason there is drop ship today. florist not willing to do what needs to be done to satisfy the customer. what other retail business closes sat-sunday-monday before Christmas? Everyone in our area hates us because we have most of the business, but guess how many days a year we close?
2, thanksgiving and Christmas days only. get with the plan or get in to another line of work.......

Are you talking to me???? Do I mention any of this in my quote?
IS there a misunderstanding here? I have been in business since 1953, and still doing fine.
My point with the post was, That YOU must run your own business to benefit your business.
We are open all this week, Sunday, Monday, machine is not off, but if the OG and WS orders get stupid it will go off.
Why must I get with the plan and get another line of work?
I must not get this thread at all.
 
And where is this unused pool of quality talent waiting for me to staff up? Temp agency? Craft shows? The Home Depot parking lot? It's not like we have a designer pool we can pull from when we need one of them.


.

It doesn't take much training or skill to teach some one to green up a basket or a vase. Just something to think about. I hope you would agreee that allowing a designer to green up baskets and vases is a really lousy way to spend high dollar design time.

Greening takes up so much more time than the the floral insertions. I really learned to appreciate this concept last year when I was short two designers for almost a year. Those two designer's jobs fell into my work load.

The 2006-2007 (from a floral designer standpoint) was best year of my life..... Living under that pressure made me a much much better florist.

joe
 
It doesn't take much training or skill to teach some one to green up a basket or a vase. Just something to think about. I hope you would agreee that allowing a designer to green up baskets and vases is a really lousy way to spend high dollar design time.

Joe, I concur. Thats what family and friends do for us. But I really wish I didn't need to ask them. I can see them looking at my number on the call display a couple of weeks before holidays and I don't wanna think about what they are probably thinking...
I wish I could find some reliable part timers that are not family with jobs of their own.
 
Joe, I concur. Thats what family and friends do for us. But I really wish I didn't need to ask them. I can see them looking at my number on the call display a couple of weeks before holidays and I don't wanna think about what they are probably thinking...
I wish I could find some reliable part timers that are not family with jobs of their own.

College students, but not too many in the same room at the same time.
 
Do You think it is time we turned off our Merc & dove. It is 6:30 Sat Night. Driver delivered all day long. We have a funeral at 1 tomorrow another at 2 another at 6, the one at 6 has 500 pink roses in the 3 family pieces we are doing all the wok on all3 in a 2 person shop and church is at 10 in the morning and we will be there. did I mention we got a huge stack of wires for Monday. Can we turn them off?????

I don't get it...you don't have time to fill orders, but you have time to be on FlowerChat?
 
Villageman

Brat, just like the rest of you,was taking a breather, Now today the are all done and delivered. By the way I didn, t say we didn't have time to fill orders, I was just being a little goofy as everyone was talking about wheather to turn merc and dove off, the should I or shouldn't I, we do know how to run our shop.
 
real florists

JB is right, if you turn off your merc/dove then why do you belong to a WS? this is the time you can make money, the orders are less restrictive and more general. Please do not post how bad the holiday was while you turned of the spigot. Reject the OG's and fill the real florists. Most of our problem orders are systems set to off and when we call them they agree toi fill via phone. get a computer that lets you block the OG's. or teach the staff to say NO to OG's. but if you do not fill our orders now, why the H would we send them to you on Jan 4th???? A little business sense is truly needed in this industry. Sorry for the rant but I am missing the real florist we used to know and love.

Make Monday your day to make this a profitable holiday!!!!

Keith
 
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Because we'll turn it back on again in a day or so, and happily fill all qualifying orders from real florists. An SFO will never fill an order.

Sorry but I think that's milking mice. It's like being a part time bank robber (how's that for over dramatization?).

They they're just SFO's when it really matters, and convenience fillers the rest of the year.

I don't buy into that theory, sorry, as long as one keeps sending.

But I think I am talking more about florists that suspend it for several days befor an important wire holiday like Christmas and Mother's Days - and they're out there - we know that.

My merc is still on, by the way, and will be on til about 2 tomorrow when we go home.
 
Mercury and Dove still on today the 24th. However I can see why florist shut off. Too many items not priced correctly. Lack of capacity, 27-29 percent discounted orders with a $1.25 incoming penalty. Cost of labor and flowers continues to escalate, Lack of delivery charge on orders. Wire service choose not to have there computer systems filter out under minimum orders. Teleflora is the biggest violator of this. I and my staff have answered over 40 calls this month looking to have $29.99 orders filled, Ice buckets for 34.99. (Does anybody actually have a silver ice bucket?) Cakes with cymbidiums, arrangement with presents $29.99 Love when they tell me price includes $7.00 delivery for me.
The answers are simple to keep these machines on before a holiday. Establish a $6.00 rebate for filling florist on a holiday or just before. Suspend the incoming penalty. Change the percent given. Wire service computer systems can be made to filter out orders under florist established minimums. While we know this wont happen there’s no reason why a modification of the above couldn’t be implemented. Make it better for the filling florist.
 
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Wire service choose not to have there computer systems filter out under minimum orders.
So that explains it... I have never received so many *Under my minimum* orders in years...it appears that they ALL have turned that "feature" off...

Good points David...setting up a system that rewards fillers has long been needed, however don't hold your breath....
 
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