Example of use of Delayed Response program

[BOSS]

ftd.con has started a war amongst us and this will not be the end......you will see.

like I said florist against florist and they are laughing all the way to the bank and we cannot do a dang thing about it when they tap our statements for the dough!

Exactly! Divide (the florists) and Conquer (the florists)

Bad Bobby taught them that!

 

[shannonlovesflowers]

Avenue Garden has to be Ed Herring. Man back in the day of the old FTD board, boy did we have some fun. I remember saying
" Communism is a Ed Herring " and you went berserk Ed. You aren't afraid of anything, even when I said I was coming to NC to stop your bark and test your bite.
I sure do hope you post more, especially calling out Bloomz. That is something I would love to see. The hippie vs. that old man who yells at all the kids in the neighborhood to get off his lawn.

This could be a good summer.

who's the hippie and who's the old man??

 

[Mikey the Flower Guy]

I agree, $150.00 is hardly compensation for losing a customer for life. Judging from what I heard about the sender, nothing was gonna change his mind. I respect Bloomz judgment and decision on this one.

as do I....disrespecting another shop's outgoing order is the "ultimate" failure of the shops that TFTD have "bred" into the system, and it's taken all this time for these lousy filling shops to gain notariety, at the expense of "trusting" shop senders.
IF one of us, lost a customer in that fashion, I don't think we'd be as "gentle" as Bloomz has attempted to portay his dismay at what he actually "lost".....
He's lost his "confidence" in ANOTHER shop, and NOW, he has to look over his shoulder each and every time he sends an order OUT!!
ANY of us can screw up, even Mikey...JB KNOWS first hand, BUT, screwing up AND "defending" your position is bottom feeder tactics.
FTD has set the rules, those that DON'T like it, like ME, can choose to stay, or choose to leave, and MANY are leaving, and at LEAST, the "industry" is :gossip: about this very bad program!!

 

[inferno63]

Just read the whole thread. And to think I was pretty much called a liar in another thread when I reported that when I used WS to send orders I had approximately 50% rate of complaints on delivery and size. Obviously this must be a considerable problem for sending florists and the OG monster for FTD to even begin this penalty system. Just chiming in....

Call the florist direct w/out WS assistance if you want the best delivery and quality for your customer.

 

[ivygreen]

Just read the whole thread. And to think I was pretty much called a liar in another thread when I reported that when I used WS to send orders I had approximately 50% rate of complaints on delivery and size. Obviously this must be a considerable problem for sending florists and the OG monster for FTD to even begin this penalty system. Just chiming in....

Call the florist direct w/out WS assistance if you want the best delivery and quality for your customer.

I think 50% complaint rate is high. I don't uphold the wire services, but whose to say someone will treat your order better just cause they have your CC? I think we ought to hold ourselves to a higher standard as florist, first. Do what you need to do as far as belonging to a wire service. The penalty program has been discussed in several threads. This one is specific to the example discussed above. OG's are a problem, WS are a problem, and so are poor floristry, and lousy business practices.

Dropping out of the WS will not fix all of these issues, and it won't make them go away.

 

[lori042499]

$150 'tax' or 'penalty' on that shop that ?thought? they can the order and you are going to make them suffer the financial loss because they made a mistake. $150 is A LOT of $$$$ for a small shop.

give me a freekin break


you should be ashamed of yourself!


even though you maybe ?lost a customer? you are willing to justify having one of your 'peers' financially suffer b/c of a ?mistake? and b/c ftd set these rules to benefit .con you take advantage?????


this society is getting greedier and greedier and I for one would not be able to sleep at night if I did that to someone.


ashamed, I say!



paleeese, give me a break and tell me you did not do that especially after ?thinking? about it?



dude........get a grip.

Mistakes have penalties...How do you "think" and order is rejected or canceled and not know it???? I have worked for some pretty busy shops and have never once "thought" and order was dealt with and it wasn't...It is a responsibility to keep up with those orders just as it is a responsibility to make sure your own orders print out, get made, don't get lost etc...

It is about time that someone make florists responsible to tend to their doves/mercuries/bloomnet machines and learn how to use the @@@@ thing....You don't know how many times over the years I have sent a wire order over the machine on a saturday and noone susupended, or sent an order over the wire and had a dimwit call from the shop and not be able to fill it and not know how to reject because the owner was away for 3 days...It's irresonsible and just wrong...The first thing I do when I leave someone with my shop is teach them how to work the computer...It is more imortant than even learning how to wrap flowers in my opinion(well that may be streching it a bit)

It used to be that in the ftd/tf rules your shop had to be manned by a knowledgable florist all hours of operation, this means knowlegable in all ares that need constant monitoring and doing, in my opinion. I would rather close my doors than leave my shop open with someone who cannot help anyone who walks through my doors or sends an order over my machine...

 

[prestonway]

Exactly! Divide (the florists) and Conquer (the florists)

Bad Bobby taught them that!

Couldn't agree with you more, Boss.

Divide the Florists With A Clue to Conquer the Florists Without A Clue

...and let the latter die a quick & painless death...PLEEEEEEESE

 

[lori042499]

hero: sorry to disappoint but I'm not Ed. He is in Boone, the 'high country'

I sure miss Mr Herring also. Between him and TOTO I learned a heck of a lot. I wish Ed would participate a WHOLE LOT more b/c he does have A LOT to OFFER! small Bob had nothing over these 2 wonderful Florist representatives!




what, is that not allowed here? Have I done something wrong?
?????

I just strongly feel a $150 penalty/tax is unjustified no matter what the reason. The people at FTD have lost their marbles w/ this new policy and it is all about the greed factor. People make mistakes. A complimentary arrangement will satisfy most customers. FTD .con is the culprit in this malaligned policy that will pit florists against each other. A ploy to rankle the rank and file. Sad. And it seems to be starting now, huh?





Bloomz.......here is a suggestion. Take that $150 you stole as a 'penalty/tax' and give it to your customer that you 'lost' and do not keep the 'unfound' money for yourself if you believe so strongly that you 'lost' this customer. Do that and I bet ya he will be one for life! But still shame on you for ?thinking? about it and still pocketing the $150. BOOO!:tongue:

If the florist who mussed up the order was a real florist with integrity, they would have realized their mistake and offered to send it and an apology out the the recipient explaining the situation....This penalty or tax is set up now because most recieving florists refuse to give you anything for their mistakes...Time and time again, I have encountered rude behavior form florist who make mistakes and won't own up...

This is the new way of the world...few have old fashioned integrity when it comes to how you treat a fellow human being...Years ago if you left something at someones door they didn't get stolen, if you delivered to the wrong house you would get a call letting you know, if you gave back too much change people were honest, if you messed up someones order you would call them up and offer something so they wouldn't lose their customer because you would want it done for you....Now a day it is dog eat dog, everyone is out for themselves and they all have the attitude that its not even my order why do I give a crap...Heck, some of them don't even give a crap about their own orders and make up elaborate stories because the beach was more important today than delivering birthday flowers....so why not just say hey they weren't home, i'll deliver it today....

 

[prestonway]

Just read the whole thread. And to think I was pretty much called a liar in another thread when I reported that when I used WS to send orders I had approximately 50% rate of complaints on delivery and size. Obviously this must be a considerable problem for sending florists and the OG monster for FTD to even begin this penalty system. Just chiming in....

Call the florist direct w/out WS assistance if you want the best delivery and quality for your customer.

Some of us are actually FTD members.

Some of us actually send out more than 1 or 2 orders a year.

Some of us even send more orders than Bloomz!

Some of us actually invest in a POS system and have developed a Preferred Filler's List to ensure the highest quality, value, and fewest complaints are received by their customers.

...and some of us only had 0.8% of their outgoing orders affected by this new program.

"Considerable problem"? More of a non-issue, really.

But just enough of a problem to "encourage" those shops stuck in the 1960's to maybe strike out on their own without FTD.

...and with that goal in mind, hopefully these shops will take the hint...

 

[inferno63]

Some of us are actually FTD members.

Some of us actually send out more than 1 or 2 orders a year.

Some of us even send more orders than Bloomz!

Some of us actually invest in a POS system and have developed a Preferred Filler's List to ensure the highest quality, value, and fewest complaints are received by their customers.

...and some of us only had 0.8% of their outgoing orders affected by this new program.

"Considerable problem"? More of a non-issue, really.

But just enough of a problem to "encourage" those shops stuck in the 1960's to maybe strike out on their own without FTD.

...and with that goal in mind, hopefully these shops will take the hint...

Was a member of FTD.
Do send out more than 1 or 2 a year.
Don't need a ws to do accounting and do have a preferred list.
Got out of FTD so have 0% of outgoing affected by the new program.
FTD thought it was a problem.
Stuck in the 1960s.....wasn't a florist at the age of one to seven but kicked @ss with a crayola.
WS free and thriving.....much to the disappointment of WS dependent florists.

 

[prestonway]

Was
WS free and thriving.....much to the disappointment of WS dependent florists.

Why would we be disappointed???

INFERNO63, I TRULY WISH YOU THE UTMOST SUCCESS WITH YOUR BUSINESS DECISION TO BE WS FREE.

IF ONLY YOU COULD RESPECT OUR BUSINESS DECISION TO REMAIN WITH THE WS...but you obviously can't...and that's the problem.

Conversely, perhaps you're a bit disappointed that some of us can be successful as members of a wire service??

 

[LJVF]

Just read the whole thread. And to think I was pretty much called a liar in another thread when I reported that when I used WS to send orders I had approximately 50% rate of complaints on delivery and size. Obviously this must be a considerable problem for sending florists and the OG monster for FTD to even begin this penalty system. Just chiming in....

Call the florist direct w/out WS assistance if you want the best delivery and quality for your customer.

I can't speak for the OG's, but I can speak for myself. I'm not a big sender, but I do send out enough orders to conclude that if I had a 50% complaint rate on them, I'd probably be out of business.

WS free and thriving.....much to the disappointment of WS dependent florists.

Again, I can't speak for the rest but I think they probably feel the same as I do. I am not "disappointed" that you are thriving being WS free. Every florist must do they feel is right for them for their set of circumstances.

 

[inferno63]

Why would we be disappointed???

INFERNO63, I TRULY WISH YOU THE UTMOST SUCCESS WITH YOUR BUSINESS DECISION TO BE WS FREE.

IF ONLY YOU COULD RESPECT OUR BUSINESS DECISION TO REMAIN WITH THE WS...but you obviously can't...and that's the problem.

Conversely, perhaps you're a bit disappointed that some of us can be successful as members of a wire service??

I don't know how many times I have said this but maybe bold is indeed required:

I voice my opinion and offer discussion on this topic as does everyone on FC. I did not once tell you that you weren't successful with WS. I believe that many lose money on WS and don't know it. I only want fillers to examine their numbers. I only rile up the ones that go psycho if you offer a different opinion from theirs, as you have. Keep in mind that you threw the first punch and disrespect of my post. If you can't take the return fire, don't fire first.

Your defensiveness makes me wonder how close to home I come with regards to your WS relationship. Hmmmmm........

 

[inferno63]

I can't speak for the OG's, but I can speak for myself. I'm not a big sender, but I do send out enough orders to conclude that if I had a 50% complaint rate on them, I'd probably be out of business.



Again, I can't speak for the rest but I think they probably feel the same as I do. I am not "disappointed" that you are thriving being WS free. Every florist must do they feel is right for them for their set of circumstances.

An example of a respectful post and discussion. Doesn't agree but doesn't offer sarcasm and nastiness.....thank you.

 

[Tracy D'Amico]

An example of a respectful post and discussion. Doesn't agree but doesn't offer sarcasm and nastiness.....thank you.

Originally Posted by inferno63 WS free and thriving.....much to the disappointment of WS dependent florists.

I would say this qualifies as sarcasm.

The truth is, no one care if you or anyone else is in a WS or not in a WS. You have lots of productive points, a lot of good posts. Don't let yourself get into a pissing match with this nonsense. Post your opinions, but remember that all anyone really wants is to learn from each other. This discussion has degraded beyond that point, and anything else with this tone is pointless.

Please, move on from this nasty tone, EVERYONE.

 

[inferno63]

I would say this qualifies as sarcasm.

The truth is, no one care if you or anyone else is in a WS or not in a WS. You have lots of productive points, a lot of good posts. Don't let yourself get into a pissing match with this nonsense. Post your opinions, but remember that all anyone really wants is to learn from each other. This discussion has degraded beyond that point, and anything else with this tone is pointless.

Please, move on from this nasty tone, EVERYONE.

Tracy, reread those posts. I wasn't sarcastic first. I just returned fire. I have the utmost respect for you but I don't start the nastiness. I challenge you to find one thread where I started it. I will, however, return fire every time.

 

[Tracy D'Amico]

Tracy, reread those posts. I wasn't sarcastic first. I just returned fire. I have the utmost respect for you but I don't start the nastiness. I challenge you to find one thread where I started it. I will, however, return fire every time.

Who cares if you started it. Don't promote it by continuing.

 

[Lizi]

I agree with Tracy.

I have seen many successful shops both with WS and WS free.

I have also seen many unsuccessful shops with the same.

I agree we all have to make the decission what is best for our shop.

I am wire service free and I seem to find that I get better results with direct calling a florist and giving them a order or giving that info to my customer and let them do the calling.

I did have a lot of complaints for sending out orders with WS, but none with incoming. A lot of shops would not fill to value or like so many have said here, would not deliver in a timely manner.

In 12 and half years I have been with AFS until they sold out, FTD for 7 years, Teleflora for 6 and Bloomnet for 1. Had Teleflora and FTD together, dropped FTD, then Teleflora. Bloomnet was the last one I tried. I could have made Bloomnet work if they had not signed up everyone within 20 miles of me as they had told me I would be the only one within 20 miles. I just could not make the numbers work for my shop. I pay as I go and don't have to worry about it anymore.

 

[bloomz]

Geez!!! See what happens when you sleep in and miss yer own shid stirring post? Guess I must have been sleeping just fine Avenue.

Exactly! Divide (the florists) and Conquer (the florists)

Bad Bobby taught them that!

That's just silly - but I ain't gonna reciprocate with that red dot - tho I owe you one now! (btw - your message with that reddie "1600 Lb Gorilla's would go away if you stopped feeding them BOSS" - you mean if I quit the wire services they will die? YOW - didn't know I had all that power! I'm gonna change my screen name to King Bloomz)

Just read the whole thread. And to think I was pretty much called a liar in another thread when I reported that when I used WS to send orders I had approximately 50% rate of complaints on delivery and size. Obviously this must be a considerable problem for sending florists and the OG monster for FTD to even begin this penalty system. Just chiming in....

Call the florist direct w/out WS assistance if you want the best delivery and quality for your customer.

In a word - bullshirt - Our complaint rate is less than 1/2 of 1%. Thanks for chiming in.

Couldn't agree with you more, Boss.

Divide the Florists With A Clue to Conquer the Florists Without A Clue

...and let the latter die a quick & painless death...PLEEEEEEESE

And that's the Crux of the matter.

This is quote of the week for me.

I find it funny Avenue defending non-professionalism - the poor florist.

What about the poor consumer who may not buy flowers again? Is this "good for the industry"?

Lots of good stuff said today while I was sleeping - I'm glad so many of you get it.

::BS

A complimentary arrangement does not always satisfy a customer, and the program is designed to allow the florist to do just that.

C'mon do you really think offering to give his money back and still send the arrangement wasn't done here? Bloomz tried to keep his customer, as was posted here, and got a NO and lost a customer. What do you want someone to do, burn the money? Throw it away? Six days is ridiculous from the filling florist. That's not a mistake it's STUPIDITY. If I was the filler, I would have offered Bloomz to send the arrangement free with a note of apology and told him to cancel the original order. Because I was SORRY I screwed up the order so badly. Because mistakes, sometimes bad ones, do happen. So you fix them, at your cost. Which here would have been $150.00 Original order $75.00, plus replacement $75.00. Now as the filler you could have saved some money here, by doing the right thing yourself. But no, they rejected, after sitting on the order. So now for sure they lost $150.

Now Bloomz's customer is mad, and he tells five people and they tell five people and so on. This is where ::BS meets business sense. One $150.00 fine would snap me, my shop and my staff into shape right away. And it would never happen again.

I'm on the record here for my dislike of this program, and for my mistrust for FTD's altruism in coming up with it. I haven't changed my mind, but costing someone else a customer and poor order handling isn't good for the floral business either. It comes at a price, seems like this time it was $150.00

Chasing a scorned customer down the street to stuff money in his pocket, even though he won't be back, is not my idea of good business either. Know when to cut your loss with the customer(after having really tried) and move on. Use the $$ to comfort you, and get a new customer.

Most excellent and thanks for "getting it". Give that girl a green dot.

OK it's gorgeous out and I gotta get on that motorcycle!


Just gotta add:

Bloomz.......here is a suggestion. Take that $150 you stole as a 'penalty/tax' and give it to your customer that you 'lost' and do not keep the 'unfound' money for yourself if you believe so strongly that you 'lost' this customer. Do that and I bet ya he will be one for life! But still shame on you for ?thinking? about it and still pocketing the $150. BOOO!:tongue:

I didn't steal shiit, and that statement is quite offensive. Kiss my ass.

"Believe so strongly"? You read the email he sent me. It was plain english. He won't be back.

I'm certainly glad when I checked yesterday your shop was already on the Don't Send list. I must have known something earlier.

Defending unprofessionalism - how utterly unprofessional.

 

[avenuegardensflorist]

bloomz:


why? did you give me a red dot?


i have not said anything about your stealing sh...t
(whoops I did didn't I...must have been the heat of the moment)
but a red dot .......com'on now....I reckon the thing to do would be to reciprocate, huh?
but I think you understand my point of view
$150 from 1 florist to another just b/c of the garbage program ftd.con instituted to ream us
and fill their coffers from real florist dollars! give me a freekin break!
like I said pitting florist against florist.......we are our own WORST ENEMY!



just b/c I disagree w/ some of your business practices I get a red dot?


come on now......you are a better 'hippie' than that?

......right?