FTD Delayed Response??
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Mikey the Flower Guy
It's a GREAT DAY to live, and love!
- Nov 10, 2002
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LJVF
Well-Known Member
Mikey the Flower Guy
It's a GREAT DAY to live, and love!
- Nov 10, 2002
- 9,206
- 3,792
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- 72
- State / Prov
- Ontario
Nobody really wins Ted - I think the point is to avoid losing.
I've saved more than one customer already with it.
Used to be we'd try to "get off" as light as possible "Missed the birthday - may we send an upgraded arrangement 2 days late?"
Now we can say "we'll refund your money and still send your Mother the flowers with an explanation that you were indeed thinking of her - and some dumbass nonprofessional shidwad excuse for a florist skrude it up."
I dunno - do you call that a win or a stop loss?
LJVF
Well-Known Member
A = 1
B = 1
C = 1 ($119.99, thank you very much; sender got it delivered for free, of course)
A=7
B=2
C=1 (79.90 told us at 4:45 they couldn't do it that day, didn't reject order rejected finally the next day cuz computer operator wasn't in until then and they deserved this one)
No penalties on us.
Side note - I've noticed the Professional florists paying much more attention and rejecting right away when necessary, so it is producing its desired effect. And you notice I'm down from 3-c's last month to 1 this month, so.....
B=2
C=1 (79.90 told us at 4:45 they couldn't do it that day, didn't reject order rejected finally the next day cuz computer operator wasn't in until then and they deserved this one)
No penalties on us.
Side note - I've noticed the Professional florists paying much more attention and rejecting right away when necessary, so it is producing its desired effect. And you notice I'm down from 3-c's last month to 1 this month, so.....
just a question. (not FTD)
How do you deal with those hospital deliveries where the patient has been discharged.
You receive the order in the am or late day before, you do the doo. You made sure the patient was still there but in the lag time between your call and delivery the patient went home or (it's happened to us: died)
do you get charged?
btw: you could deliver to the home, but what if the patient is outside your delivery area.
How do you deal with those hospital deliveries where the patient has been discharged.
You receive the order in the am or late day before, you do the doo. You made sure the patient was still there but in the lag time between your call and delivery the patient went home or (it's happened to us: died)
do you get charged?
btw: you could deliver to the home, but what if the patient is outside your delivery area.
good question - btw - one lady I used to work with was also a nurse....and when something like that happened....we refered to that as a 'celestial discharge"
LJVF
Well-Known Member
If you can't acquire a home addresss or the home address is out of your delivery area, you either have the sending florist CAN the order or have them adjust the price via ASK to compensate for delivery. We've yet to have a problem with this request, most florists are reasonable. (FYI, you are not charged any penalties for a CANceled order, just the $1.25 it cost to acquire it).
LJVF
Well-Known Member
September 2008 Statement
A=0
B=0
C=0
No penalties
I did receive a Quality Star Rating, not sure if that's a good thing or a bad thing.
Whoopdee freakin' doo, we get a star.
Here is the formula:
FTD Quality Star Program
A=0
B=0
C=0
No penalties
I did receive a Quality Star Rating, not sure if that's a good thing or a bad thing.
Whoopdee freakin' doo, we get a star.
Here is the formula:
FTD Quality Star Program
FTD Delayed Response Program
I just need to vent about FTD's member services. Back in January I sent a florist an order for a funeral spray for $125 total through the mercury. The order was rejected by the florist after the 2 hour time limit. Found another florist that would accept it and sent it to them. Two hours later the first florist that rejected the order call us to let us know that they have family work now so they will be able to do it. No thanks, we found another shop to fill the order. In January I did receive $10 for my troubles through the delayed response. Fast forward to yesterday. FTD member services were calling on behalf of the florist that was charged back the $10. Member services wanted to know if I would give it back to the florist. ARE YOU KIDDING ME? I told the rep that FTD made the rules, not me. The rep explained that the order was rejected 5 minutes after the cut off. Again, not my problem - I did not make the rules nor did I ask for the $10. Has anyone else experienced this?
I just need to vent about FTD's member services. Back in January I sent a florist an order for a funeral spray for $125 total through the mercury. The order was rejected by the florist after the 2 hour time limit. Found another florist that would accept it and sent it to them. Two hours later the first florist that rejected the order call us to let us know that they have family work now so they will be able to do it. No thanks, we found another shop to fill the order. In January I did receive $10 for my troubles through the delayed response. Fast forward to yesterday. FTD member services were calling on behalf of the florist that was charged back the $10. Member services wanted to know if I would give it back to the florist. ARE YOU KIDDING ME? I told the rep that FTD made the rules, not me. The rep explained that the order was rejected 5 minutes after the cut off. Again, not my problem - I did not make the rules nor did I ask for the $10. Has anyone else experienced this?
BOSS
FlowerChat Administrator
Mikey the Flower Guy
It's a GREAT DAY to live, and love!
- Nov 10, 2002
- 9,206
- 3,792
- 113
- 72
- State / Prov
- Ontario
the "rules" also say, there are extenuating circumstances, whereby a shop "could" and "should" be exempted for the time limitations, based on facts leading up to the delay.
IF that same shop, was busy with a family, for an extended period, and/or had other emergency work to get out/deliver/acquire product for, power outages, couldn't get to the merc on time, it "could" change the rule enforcement....it happens to ALL of us!!
I, myself, called a shop, that tried desperately, to accommodate our time frame, and after the clearinghouse arrived, THEY TOO were "fined" and I was the one, that reported to that kind shop, that THEY'D been fined, and DIDN'T deserve to be...so had the charges dropped, and I agreed!!
However, rules, are rules, and so, because you are IN the "right" DOES that make YOU "right"??....
Sher
New Member
I got hit with two delayed response on my end...
They sent the order, we responded asking for a clarification on the signature...there was none, going to the home for a sympathy, they took over three hours to get it to us and still did not have a signature, we called the customer to arrange delivery, she asked that it be delivered next day...all of this was documented by asks, and ans, ask ans etc...and they hit us with not just the 55.99 but they doubled it to 111.00. This occurred on both orders...
I called to 'discuss" it and told her I was torgued that I got "dinged" for the money as well as my "rep"...I have a thing about rep points......was told...why are you upset...noone else sees the report...huh? I see the da*n thing and it isnt accurate. Got the money refunded to me...I have a manager that is a Rottweiler about reading ws statements...and wont sit still for it. We are like documentation nazi's.
She spent three months fighting Bloomnet over three orders that they have asked and rec'd documentation of delivery on 1 in May and 2 in June of 2008. If you are not reading your statements you are losing money...we have now managed to get our money on all of them...I have told them that if they continue this I will bill them for my managers time...what a joke.
They sent the order, we responded asking for a clarification on the signature...there was none, going to the home for a sympathy, they took over three hours to get it to us and still did not have a signature, we called the customer to arrange delivery, she asked that it be delivered next day...all of this was documented by asks, and ans, ask ans etc...and they hit us with not just the 55.99 but they doubled it to 111.00. This occurred on both orders...
I called to 'discuss" it and told her I was torgued that I got "dinged" for the money as well as my "rep"...I have a thing about rep points......was told...why are you upset...noone else sees the report...huh? I see the da*n thing and it isnt accurate. Got the money refunded to me...I have a manager that is a Rottweiler about reading ws statements...and wont sit still for it. We are like documentation nazi's.
She spent three months fighting Bloomnet over three orders that they have asked and rec'd documentation of delivery on 1 in May and 2 in June of 2008. If you are not reading your statements you are losing money...we have now managed to get our money on all of them...I have told them that if they continue this I will bill them for my managers time...what a joke.
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